Point of Sale

IT SEEMS TO ME THAT ALL "PRO" FEATURES SHOULD BE FEATURED ON THE "BASIC" POS. AS MUCH AS I ENJOYED THE EASE OF EXCHANGES ON "PRO" I SWITCHED BACK TO "BASIC". I WILL NOT PAY $90 A MONTH FOR EXCHANGES. ANOTHER FEATURE THAT SHOULD BE IN "BASIC" IS PUTTING A TRANSACTION OF HOLD. I CAN GET TO THE ANALYTICS I NEED AT ANY TIME OFF THE SHOPIFY APP... I DON'T NEED MY EMPLOYEES TO HAVE ACCESS AT THE REGISTER. I LOVE SHOPIFY, BUT IT WAS I LITTLE BIT OF A LET DOWN THAT YOU GUYS TRIED TO CHARGE SO MUCH FOR THESE "UP GRADES" THAT SHOULD BE REGULAR FEATURES OF ANY "POS" SYSTEM. BEST -JIMMY

It does the simple POS work but not sure if it's worth ~$90 charge per month. I recently upgraded to the Pro POS to use a few more functions but if possible, I want to pay for the chargeable functions that I actually use. One critical downside of this app is the search function. The search result is too broad and to find something specific, you need to type the exact product name word by word. If you need to rely on the manual search on POS other than using the scanner, then this app will be very annoying. I don't recommend this to those users but ok for those who want the simple POS functions. Overall, too expensive for what it is.

Updated Jan 19 2021:
Changing from 3 stars to 2. Chip reader keeps disconnecting after last update. Contact support, and they think that it's appropriate to remove and reinstall every few days. Totally unexceptable. Should have stuck with my PC based software and hardware. Older review: It's okay, but could be great. A little confusing for staff to understand. Returns are a nightmare. Cannot complete a return if you do not have the original receipt. When exchanging an item you cannot add more than 1 item to the exchange. For example. If someone returns 1 item and wants to buy 2, you would have to do an exchange with 1 item and do an new transaction for the 2nd. Why so complicated? Should be much easier than this.. Our 15 year old POS had more features and made more sense.

The app is a very useful extension of our online store and is very well thought, however there are a few limitations that are so simple in their nature that I find it almost frustrating. First of all, in order to have our store's logo on the receipt, we need to subscribe to a plan of $79 USD per month. Given that at this time, we only need this particular feature, there is no way that we can justify paying this much just to have our logo on it. And second, the Shopify order number does not print on the invoice. The reason why this is frustrating to me is because it can cause confusion when doing financial reports. It is a very simple option that would save us time and confusion. I explained to my team that receipt numbers always match order numbers, but it's just strange to have two different identifiers for the same order. Other than that, an absolute breeze to use. Will definitely stick with Shopify POS and fingers crossed that they work on these small issues.

We just updated the app (to version 15.4.1) and while it worked wonderfully prior to the update, we've experienced so many issues with the new app. I've had to delete the app and re-install it twice to try to fix some of the glitches (some are still not fixed). *They changed the counting tool which was so quick and easy to use prior to the update - you could enter the qty of currency and hitting "enter" would bump it to the next section. Now you have touch each line to enter the value, often opening and closing the keyboard to see the next line. *If you enter a first and last name for a new customer, you have to add a phone number or email address to save it. Before you could just add the name and save. (If you just use a first name, you can add a new customer without the extra info).
*Receipts no longer print automatically on returns/exchanges. You have to go through 3 more screens to get to the "print receipt" button when it used to print automatically. While the update on the receipts for exchanges/returns is good, they changed so many other things - and NOT for the better. "If it ain't broke, don't fix it." Really wishing there was a way to revert back to the older version of the app. The update is really frustrating!

Another Update: still awful and now the only card reader option is the tap & chip which disconnects constantly. Lots of typing in card numbers and restarting ipads going on on top of the horrible POS.

Update: Still awful. There is an update just about every day and it is even worse than it was to start with.

One year in, and I STILL HATE this POS. Clunky and hard to navigate through those stupid tiles, and no updates to the design at all. UPDATE: This is still a horribly designed POS system. The user experience clearly was not tested in the real world. And now they have changed the inventory management to be even worse. Of course you can always pay them more money to get some of those old very basic features back. SCAM This app used to be great. The new update is TERRIBLE!!! The "lite" version is missing basic every day functions- cant do exchanges anymore, employees cant log in, and they lay out is just bad and confusing. All this is here for now is to squeeze and extra $80 out of you. Real shame. Looking into alternatives to shopify now. Update: Months later and ZERO improvements have been made. Still horrible. Shopify is still ignoring all the negative feedback they are getting. More 1 star reviews than 5 and 4 star reviews combined, haha. Wake up!

simplemente no funciona como debería y pagar $89 por ubicación no es justo, deberían de tener planes mas económicos y mejorar las cosas

It only works as an offline solution. It should connect both the online and offline worlds and let you fulfill physical orders from the online warehouse and similar...

Gets used once a year for a big conference, so hardly a veteran user, but, works well, is easy to use and offers a wide range of payment options.

I'd be lost without it.

Shopify PRO has been the worst update I have seen for any product. Important features like Add/Remove funds in the cash reguster has stopped working. Paying extra money to get something worse. Pathetic