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Very helpful support team. Had a simple issue and they promptly scheduled a meeting to solve the problem. App is very easy to use and does exactly as advertised.
I've been using the app for about a month now and i am constantly having the same issue where my orders from etsy aren't synching to my shopify store. Which is a HUGE problem to me. I need my inventory to be the same on both platforms. I've contacted support 3 times about the same issue already, they manually fix it every time but why does it keep happening? Sometimes the order syncs automatically, sometimes it takes a few minutes or even hours, and sometimes it doesn't sync at all. It's getting quite annnoying and I'm really considering finding another app at this point because it's enerving having the same issue over and over again especially when you're paying for this service. And their customer support sucks big time!
Hi,
You started using our app since 1 month and you got the issue 3 times and in that 2 issue are with your product/variant mapping which you had to fix from your side and another time happened due to some server issue. However when ever you have reached out to us we responded promptly and fixed your issues. Also for this reasons you have asked app for 2 months free which is not fair at all. Finally you have asked for the refund and we immediately accepted for that. We are continuously working for betterment of the app. Our support team was available whenever you need.
Thanks,
ShopList.
It's been a great app for syncing my Etsy and Shopify store. Customer service is always helpful. I recommend this app.
I've tried this app two different times now and it still does not work properly. I want to cancel but they do not make it easy. Beware.
Very good and helpful support team. i was assisted with certain issues when it came to listing my product.
I purchased this application about a week ago. It does not automatically sync as advertised. Yesterday I sold an item on Etsy and the order does not appear on my shopify store. Also - the application does not know the status of my already processed orders. In short, the sync is a mess! I would not recommend to use it today. I have reported the issue to support. I reported this issue earlier and they appeared to fix it. . .. obviously they just ran the sync in the background, and even then, their application does not know that the sync happened. . . I will update this again if support can fix it. . . I will update
Update…. I mothballed my store for a couple of years. I started back up and had a sale this morning on Shopify. Etsy inventory not updated. :(. I’m going to look for alternatives.
Hello,
We apologize for the Inconvenience.
As we mentioned to you in email, due to some server issue orders job did not run. Issue was fixed and orders job is running successfully. We hope you are getting all your orders automatically now.
Thank you,
ShopList.
not automated enough terrible
Hello,
Please let us know what exactly is not working automatically. Is it inventory or orders. We have checked from our side and found no issues. Please reach out our support team for any issues so the we can fix it.
Thanks,
ShopList.
Hello,
Could you please let us know the issues you are facing with the app. Our support team is available to fix the issues.
Thanks,
ShopList.
