Reviews (149)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is easy to set up and quickly syncs product data to Google, Bing, Facebook/Instagram, and other channels from one account. They like flexible, variant‑friendly feeds and per‑channel customization of titles and descriptions. Many report clear boosts in traffic and sales, and find the reporting useful for tracking performance. Support is described as fast, hands‑on, and effective at resolving feed and Google Merchant Center issues.
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Support, support, support...non existent. Careful with this app if your feeds are important to your business. They are severely understaffed and support issues are resolved sporadically. There is a function that is broken in the app where ignore variants stopped working and also the product match when you ignore variants is also broken causing issues on your website because it cannot match back to a product: https://d.pr/i/rnxCWg. The developer doesn't seem to understand that there are two parts to the Facebook feed: the feed upload and the fields in the feed so that when someone visits your site a product match happens.
Hi LaTesha,
While we do appreciate all our reviews (positive & negative), it really saddens me when we get a review like this. I do appreciate your concerns, but I can assure you we are not understaffed and our reviews attest to our focus on customer satisfaction, and we are known for going the extra mile.
Every now and then there is a problem which doesn't get the urgent attention that is required and for this I apologise. I'd be happy to talk through solutions to your problems and walk you through solving your issues.
I really want you to become a happy customer, and having a long-term, happy customer is far more important than short-term financial gain. I will contact you by email to make sure we can help you, at no charge, fix the issues that you seem to have experienced and use ShoppingFeeder for your benefit.
Look forward to working together in a positive way.
Best,
Kevin (Founder)
This app has been a game changer for us. We launched and connected ShoppingFeeder which was super-easy. We then subscribed to the PriceCheck channel and sent our feed to PriceCheck. We also used the easy integration with Google Merchant Center and Google Ads and created our first Smart Shopping Ad right in the ShoppingFeeder interface.
Within one day we had already generated our first few sales! This really surprised us and we weren't even ready for all the sales.
Things we loved:
1. We didn't need any developer skills to get a valid XML feed.
2. Our was/now pricing was automatically included in the feed
3. Really easy Google Merchant Center and Ads integration
4. We could manipulate our product titles and descritions per channel based on Brand and Category
5. We loved that we could add all 10 of our stores to one premium account and not pay extra.
6. Hands-on support
Things we'd like to see coming to the platform:
1. Would love to see multiple images supported in the feed
2. We'd love to be able to pay annually for the app for a small discount
3. Support for Facebook Shops
All-in-all 5/5 from us. Thanks so much to the ShoppingFeeder team.
Thanks for this amazing, super-helpful review. This will really help potential ShoppingFeeder users understand a bit more how easy it is to grow your sales with ShoppingFeeder.
You'll be please to know that we're launching support for multiple images soon! So exciting :-)
Also, we're furiously building seamless integration with Facebook Shops and also looking at annual app payment. Watch this space!
this app is probably fine for large inventories - but i went through the entire set-up only to learn that no matter how many products you want to list in ANY channel - they charge you for your entire catalog. And then, they make it difficult to close your account. Poor customer service and misleading. I gave it 2 stars instead of 1 - because it probably does have potential if you have a very small catalog or a very large one. disappointed.
BIGGEST THING...little to no support. Email them with questions and they do not really answer, but avoid your question. Give you links to directions that don't work and then make up directions as they go. I asked for phone support as I noticed I was not going anywhere. They ignored my question. After dealing with this for days and BEGGING for support, we uninstalled because the hassle is not worth it.
Changed review: Stay away.
After moving to a different solution i tried to cancel my subscription. This have not been easy. There is no option to cancel in the admin panel so you have to write email to support who does not answer.
Do not use this app, and if you as me registered your credit card, be prepared to cancel your card because the will keep trying to take your money.
Thanks James, for always being available!
Amazing app with an even better support, always there to help us out great!!!
James and Kevin are a huge help thanks a lot
We use the ShoppingFeeder app and are very happy with it. We really appreciate the support, which always helps us quickly with everything.
Absolutely horrific customer support, can't create a new account on shopify store
Hi Filip,
I'm really sorry to hear this. We replied to your message through Shopify support and through our own "Contact Us" form immediately, stating that you already had an account with the same email address as the new store you're trying to sign up. We offered directions to re-open your old account. You didn't reply to either support message, so we were not able to continue the steps to get your new Shopify store reactivated.
Please be so kind as to reply to either of the messages we've sent you so we can continue.
Great customer service, very helpful. I am waiting for the development of the store and leave 5 stars!
