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Updated. Their customer service can take up to 24 hours to respond and they have since reached out several times to help resolve our issues.
This app is powerful and easy to set up. We had special requirements for our store and after a quick call, they quickly updated the app to accommodate our needs. The CEO is a great human and jumped right in to help us get the Donations widget functional on our store in record time. Highly recommend giving this app a try.
The team is super responsive and supportive! We needed some customizations and they were more than willing to help make it work for us on our site! Kudos to the ShoppingGives team and this app!
We were looking for a means by which we could provide monetary support to those organizations that were combating Covid-19. We needed a solution that was easy to set up, easy to understand with regards to pricing; and most importantly, an app that provided an intuitive interface in which our customers could engage.
Change commerce was extremely helpful in providing instructions on pricing and implementation (Thanks Ronny!). The team was very communicative (Thanks Savanah!), and walked us through the details.
The fee structure is fair and there are plenty of great organizations to which you can choose to donate!
I definitely recommend this app to those store owners looking for a solution at providing a means by which their customers can donate to a wide variety of charities/altruistic organizations.
For so many years our team at MNKY Hawaiian Shirts was thinking of ways that we could allow for customers to give back with a % of their shirt price. It was not until we found ShoppingGives that this thought became a reality! Ronny and his team are a group of amazing people allowing brands around the world to make an impact with nonprofits around the world! They are changing the way people can give and have made the process very easy to set up on your Shopify account. Thanks ShoppingGives team, keep up the great work! :)
I definitely recommend this app! The support team is fast and very professional! I was looking for an app that would allow me to donate to a specific charity and they had it. Installing the app and setting things up and running was super easy. I needed support because my widget was not showing on my product page, so I contacted support and a few minutes later Abbey was able to set it up. Super fast response and amazing support! I will continue to use this app for sure! 100/100. Thank you so much!
Great idea but it doesn't work. After installing and getting everything to work, a month later nothing is working. Dashboard, web app, POS app, all not working. No support response either.
I wasn't crazy about the functionality either. I expected the app to round up to the nearest whole dollar automatically. With this app, it defaults to $1. To change the amount you have to edit it in 1 cent increments. Not ideal when you are at a farmer's maerket with a line of peopl.
We appreciate your feedback and sincerely apologize for any inconvenience you have experienced with our ShoppingGives app — we understand that you have encountered issues with the functionality of the application and responsiveness of our support.
Firstly, we apologize for the delay in our response to your ticket. Our business hours are Monday through Friday, 9am to 5pm CT, and unfortunately, your ticket was submitted outside of these hours on a Saturday afternoon. Rest assured that we are committed to providing timely and matchless support during our business hours, and can confirm that our team responded to your inquiry immediately upon our return to business this morning.
Regarding the functionality of our Round-Up campaign, we would like to clarify that the default rounding behavior to $1 is how our app functions when products are priced at a flat dollar amount — we understand that this may not have met your expectations, and we absolutely apologize for any confusion.
While no additional details were left regarding the issue faced at the Dashboard, please be assured that no outages were noted through the weekend, and all continues to work as expected. We can see that our application was uninstalled shortly after the support ticket was submitted, however we are here to help and would be more than happy to walk you through a reinstallation, as well address any further questions or concerns you may have.
We truly value your feedback, and remain committed to continuously improving our service to better meet the needs of our merchant partners. Please reach out to us or reply to the message sent to you by our support team, and we will be glad to further assist!
The customer service of this app is superior to most. When the CEO calls you of a venture capital company to learn how to better serve and take care of an issue it brings real confidence and credibility to the mission of this service. We had a couple issues come up that needed dealt with, but I can say with confidence that our company is excited about moving forward with Shoppinggives as our partner in contributing towards non-profits.
I used this app to help easily donate a portion of proceeds to an organization and this app has been really easy to use. The customer service of this company is also VERY excellent, I received a phone call after downloading the app asking if I had any questions and have always been able to easily reach their team with any issues I have had in figuring things out. HIGHLY recommend!
The Shopping Gives team is top notch. The founder, Robby Sage, and his team are true experts in cause marketing and how to best enable in a Shopify environment. We're live in one store with their POS integration - it was very seamless and took all of 30 minutes. We're expanding to all retail locations by the end of the year and view the team as trusted partners. Highly recommend.
