SalesPop: Order & Sales Popup

I’ve been a customer of sales pop for a few years. and I’ve really enjoyed their app! Having their pop-ups has definetly made my site look more ‘alive’ and increased my sales.

I love this app. It's straight forward and does exactly what you want. I also appreciate the simpleness of the interface. But honestly the best part of this app is the really supportive customer service. They got me set up in no time and gave me detailed replies with pictures on how to solve my problems. Very happy!

This app seems great however the session counting is inaccurate. I've had about 30 visitors to my site today but the dashboard is reading that I've had 700 sessions. This is concerning since they charge by session.

It’s a great app so that customers can see the most current available items. The only issue is the cost of these individual apps, which adds up.

Summary:
- User-friendly interface
- Excellent support
- Some help articles need updating.
- Good configuration settings.
- Extensive notification options, allowing for future trials of other features
- Notification design and elements integrate well with my stores branding.

Beware of Misleading Subscription Practices and app which prioritise policies over people.

It's a typical trap with autoupgrade but not autodowngrade and scam. Last year, we engaged Sales Pop for our seasonal business, only to be met with a series of disappointing experiences. Initially attracted by their sales enhancement promises, we found ourselves automatically upgraded to a Premium plan without justification, given our low activity level. This led to an unwelcome surprise: a charge of over USD130, noticed months later due to our seasonal operation (which we agree was our fault).

Upon seeking a refund at least for a charge which was done day before and explanation, we encountered a rigid adherence to policies that were neither clearly communicated at the outset nor reasonable. The customer service, particularly from a representative named Kateryna, was unhelpful, offering only policy jargon and refusing any form of refund based on these policies.

Adding to the frustration, Sales Pop employs a confusing billing cycle through Shopify, which does not align with their own. This discrepancy makes it nearly impossible to act within their narrow three-day refund window, as Shopify's charges can appear significantly later. Moreover, their communication primarily via email, which invariably lands in the spam folder, further hinders any chance of timely action or informed decision-making.

This experience has revealed Sales Pop's billing and communication practices to be not just unfriendly, but seemingly designed to trap businesses into paying for services they do not use or need. The lack of transparency, fairness, and genuine support is stark, making it clear that Sales Pop's practices are misleading and their customer service lacking.

It is likely that Sales Pop will attempt to justify their practices and deflect these criticisms in their reply or say sorry for our experience or that you can turn off autoupgrade in the app (after you noticed you've been charged and billed with no chance for refund) and bla bla bla. They may claim that all policies were disclosed and that it is the responsibility of the user to stay informed. However, this anticipated justification should not distract from the core issue: a lack of transparency and fairness in their billing and communication. Be cautious if you decide to use this app, as their response may try to spin the situation to their favor, but the reality of our experience speaks volumes about their business practices.

I strongly caution against using Sales Pop, especially for small or seasonal businesses. There are other services out there that value transparency and customer support, unlike Sales Pop, which prioritise policies over people.

This app is one of the BIGGEST SCAMS on the shopify app store. Customers BEWARE! They will auto upgrade you to plans that are much higher and higher until you hit their enterprise plan of $300 USD/month, then youre paying so much for so little. Even the months you do not use the app, they still charge you. If you are not paying heavy attention everymonth to your shopify billing, and you have this as one of the apps in there, i suggest you take a VERY VERY close look at what they are doing because this doesn't make any sense. I tried reaching out to them and they kept hiding behind a wall of "company policy". The simple thing for them to do for future customers is to REMOVE THE AUTOUPGRADE PLAN feature and replace it with very visible email or notifications that tell customers they have hit a threshold, asking the customers to update if they can

I am impressed with the Customer Service I have received and the willingness to help with all my questions. I can see the changes due to adding the Pops making a difference!

Disappointed to say the least , i have just noticed this app has been charging us $29 a month and it wasn't even enable, funny how they automatically add you to the paid plan after an apparent free trial that i wasn't aware of. Fine i did get an email that i just noticed by doing a history search, however i find it disappointed and sad that you would charge costumers that don't even enable or use your app. should be ashamed.

Great app we've been using for years. Its very effective at keeping customers engaged and shopping on our site