Shuttle ‑ Sync with Etsy

I was not able to use this app & sought help from support. The first few messages were answered but were then ignored once the issue was identified. I thought someone was working on it because it clearly hadn't been resolved and I was contacting them for updates on fixing the problem! After more than a week of being ignored, I finally got a response from someone who had no clue what was going on so... to make a long story short, I uninstalled Etsify and I'll be seeking a full refund since I wasn't ever able to USE the app! When something costs this much, support needs to follow through and actually RESOLVE issues that come up, not ignore them and hope they'll go away! I strongly suspect this app does not work on OOAK (one-of-a-kind) items. If the SKUs don't match precisely, no reviews will be shown, rendering this app useless and worthless. At the very least, they could have saved me a week's time and told me that up-front (and issued a prompt refund) instead of making me wait around, thinking someone was helping me when they weren't. :(

Edited to respond to the reply: No direct contact information was visible for Etsify support so I had no choice BUT to contact Shopify (and they contacted you on my behalf that same day!) Saying SKUs are required is one thing, saying they must completely MATCH to show ANY reviews is another! Shopify's variations each require a unique SKU whereas Etsy collects all variations under ONE SKU and this is the fatal flaw in your app! Additionally, I asked support if an item selling in one place would mean no reviews would post for it if the listing was taken down for a OOAK item and never got a reply. I'm assuming this is the case since Etsify only seems to show reviews for that item on that item's listing.

This app is probably fine for those selling the same item over and over if it doesn't have any variations. It just doesn't work for one-of-a-kind items or items requiring variations. That needs to be clearly stated.

I recently switched from Billbee to Shuttle, and it has been a game-changer for my business! Billbee was far too complicated and often felt overwhelming.

Shuttle, on the other hand, is incredibly easy to use. Even when something doesn’t work right away, their customer care team is outstanding—fast, clear, and super helpful. Plus, they’re friendly, which makes the experience even better.

If you’re looking for a seamless, user-friendly platform with excellent support, Shuttle is the way to go!

Super great and fast support! Found an issue on my Etsy page, Shuttle support fixed it in just a few hours during the weekend! I really recommend everyone to select this add-on for the shopify -> Etsy sync and the other way around. It will save a maximum of your time, it has a lot of cool features. You don't have to spend hours of editing Etsy products, no you can do everything from the Suttle settings page. I am really amazed and it's really worth the money. Did I already mentioned that the support is great? :) Thank you so much!

Great service, great product. Lots of features so make sure not to get lost in the jungle of features but other than that have been using it for over 2 years now and still happy with it.

BEST ETSY INTEGRATION APP EVER! And I tested ALL of them. Might be a bit hard to get the hang of it when you have many listings with same skus and titles, but after you get the hang of it, it's GREAT. It doesn't import all your listings double just to make you spend more money like all the other etsy integration apps, you can choose exactly what you want to import. Suport via e-mail is awesome!

This app works great, it honestly saves a lot of time for me. I'm able to get all the orders, products and reviews from etsy to shopify. At first I transfered just a few, just to check how it works and I was so pleased with it that I got the pro plan so it all happens automatically. I had an issue with note to a customer when fulfilling my orders and the support was so lovely. They added a place for me to add a custom note for my customers with a variable of the customers first name so it is filled automatically. Now I can keep the same very personal tone with my customers without the need to manually switch the names each time I complete an order. I really recommend this app - apart form it being such a time saver, the support is trully amazing so you'll definitelly get your money's worth <3

absolutely love this!! and now AI tools wow HIGHLY recommend

great app! super helpful for Etsy to Shopify and the other way around!

Great app and great customer service. Someone always willing to help!

Wonderful app for managing both Esty and Shopify