Reviews (125)

Overall rating
4
Counts per rating level
  • 70% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 18% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app for reliably syncing inventory and orders between Shopify and POS systems (Clover, Square, Lightspeed, Vend) and TikTok Shop. Many say it was the only solution that connected their POS to Shopify, prevented overselling, and saved major time via real-time sync, bulk product linking, and centralized fulfillment. TikTok Shop integration and responsive, hands-on support are frequently called game changers, making the cost worthwhile.

January 25, 2024

easy to sync the data between platforms

Zestque
United States
About 2 hours using the app
o2oCommerce Inc. replied February 16, 2024

Thank you for your feedback! We're delighted to hear that you find SKU IQ easy to use for syncing data between platforms. Simplifying the process for our users is a top priority for us. If you have any further questions or suggestions, feel free to reach out. Happy syncing

June 26, 2023

Too many issues and not much help. Syncing not working, takes forever to get an email back, only advice given is I have to create a different account because syncing wasn't working.

JackzzJewelz
United States
10 days using the app
o2oCommerce Inc. replied June 26, 2023

Thank you for taking the time to share your recent experience with us. We sincerely apologize for the issues you encountered and the lack of timely assistance you received. This is certainly not the level of service we strive to provide to our valued customers, and we appreciate you bringing this matter to our attention.

Please be assured that we take your feedback seriously, and we are committed to addressing the problems you've mentioned. Our team is already aware of your situation, and we will be reaching out to you promptly to discuss the specifics and work towards finding a resolution that makes things right!

Once again, we apologize for the inconvenience you have faced and the lack of satisfactory assistance. We value your feedback as it helps us identify areas for improvement, and we are committed to making the necessary adjustments to ensure a more positive experience moving forward.

March 28, 2023

I recently had the pleasure of working with SKU IQ Realtime Inventory Sync and I couldn't be more impressed with their service. I was struggling with linking a product and was unable to figure it out on my own. However, the SKU IQ team was extremely helpful and went above and beyond to solve the issue for me.

Their level of expertise in inventory management and product syncing is truly remarkable. They were able to provide clear and concise instructions, guiding me through the process step by step until the problem was fully resolved. Their customer service was exceptional, and they made me feel valued as a customer.

Overall, I highly recommend SKU IQ Realtime Inventory Sync to anyone in need of inventory management assistance. Their dedication to providing excellent customer service and expertise in their field is truly remarkable. Thank you SKU IQ for your outstanding support!

HIGHLY FLAVORED XOTICS
United States
About 1 month using the app
o2oCommerce Inc. replied April 25, 2023

Thank you for sharing your experience with SKU IQ. We are thrilled to hear that our team was able to provide you with exceptional customer service and resolve your product syncing issue.

At SKU IQ, we take great pride in our expertise in inventory management and product syncing, and we're glad that our team was able to guide you through the process and provide clear and concise instructions.

April 24, 2024

great

Mirrored Image
United States
6 days using the app
o2oCommerce Inc. replied April 26, 2024

Thanks for the feedback! We're glad to hear you're having a great experience with SKU IQ. If you ever have any questions or need assistance, feel free to reach out.

December 5, 2024

MANDOTOS
United States
11 days using the app
o2oCommerce Inc. replied December 19, 2024

We wish we understood why the poor review was left! Please reach out to us at support@skuiq.com and let us know how we can work to make things right and exceed your service expectations!