Reviews (1,082)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is easy to install and use, even for beginners, with a clean interface and reliable performance across multiple stores. It’s praised for building complex, multi-level mega menus that improve navigation and look polished, with images, styled links, and custom HTML. Many highlight smooth theme compatibility and fast, patient live chat support that quickly fixes conflicts and helps with custom CSS and design tweaks.
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This app is riddled with bugs, and the submenu controls aren’t just half-baked — they’re a complete nightmare to configure and maintain.
Support is even worse. Their “live chat” is basically dead. On the rare occasion someone shows up, you’ll get a generic “please wait” message and then they vanish for hours. The chat tool inside the admin is so buggy it’s sometimes unusable — you can’t even type properly. I literally demonstrated the issue to them, they were shocked by how broken the experience was, and months later nothing has changed.
Overall: unstable product, painful setup, and support that feels nonexistent. Avoid unless you enjoy wasting time.
Been using this app for about 1-2 months. Not user friendly, and customer service is beyond hard to reach. When they do finally answer, it's with vague answer, and no solution to problem. If you website has multilanguages, then you're screwed, because the multilanguage cannot translate the mega menu, and this app does not support anything beyond basic name. So they don't have a solution, and does not really care to be honnest. There's a bunch of other apps for this, I'm shopping another one right now. Do yourself a favor, and find another one than this one.
***UPDATE : Reached out to our internal developers, AND to shopify developers, and both confirmed that all of the issues we have is related to their app. Filed an official complaint. Again, cannot stress enough how much trouble you'll get with this app, and how easier it is to simply start working with another one from the start.
Hi there,
We sincerely apologize for your experience with our app.
Our support team sent emails to you in order to help you fix the issue but it seems you have not received it.
Could you check your email folder again?
Plus ça va plus cette application devient vraiment toute pourrie !!! Plusieurs collections que j'avais enregistré dans mon menu se sont une fois de plus déconnecté du menu créant ainsi des pages 404 lorsqu'on essaye d'aller dessus !!! De plus, depuis ce matin, impossible d'accéder à l'application qui se déconnecte sans arrêt, affichant à chaque fois ce message "Un problème est survenu lors du chargement de ce site
Essayez d'actualiser la page.
Si le site ne charge toujours pas, veuillez réessayer dans quelques minutes." J'avais téléchargé cette application car elle avait un badge "Buit for Shopify" mais elle ne l'a plus depuis et c'est maintenant devenu "Built to fuck shit up" ou "built to churn out crap". Vraiment lamentable, car lorsqu'on choisit une application c'est pour pouvoir compter sur son efficacité ensuite et non pour être constamment emmerdé avec !!!
Hi there,
Thank you for taking the time to leave your feedback. We’re truly sorry to hear that you had a negative experience with our app.
We really value your feedback, as it helps us improve both our app and support process. Our team has reached out to you through the in-app chatbox so we can discuss the issue with you directly, and we’d really appreciate the opportunity to look into it and help make things right.
We hope you’ll give us a chance to address the issue and find a suitable resolution for you. Thank you for your patience and understanding, and once again, we sincerely apologize for the inconvenience.
Best regards,
Qikify Support Team
this app fucked up some css code in my shop and half of my shop is now dead / not working propperly, and the saddest part the menu did not even work, this shit just send me back alot of hours! INSTALL ON YOUR OWN RISK!
Hi there,
Thank you for sharing your feedback. We’re truly sorry for the inconvenience you’ve experienced.
We take your concerns seriously, and our team has reached out to you through the in-app chatbox so we can look into what happened and work with you toward a suitable resolution.
We’d really appreciate the opportunity to investigate this further and make things right. If you could check our message and get back to us, we’ll be happy to assist you personally.
Once again, we sincerely apologize for the trouble and appreciate the chance to address your concerns.
Best regards,
Qikify Support Team
Very very poor and un responsive customer support
not worth of even spending a penny on it
Hi there,
Thank you for sparing the time to leave your feedback! We are truly sorry for your negative experience with our support team. I completely understand your frustration.
First, please accept our sincere apologies for the delayed response. The delay was caused by our lunch break and time zone differences, which unfortunately limited our availability at that time. This is not the level of service we aim to provide. We are actively working to expand our support hours so we can better serve merchants across different time zones as our resources allow.
We value your feedback as it helps us improve our service and response process. If you have any unresolved issues, please reply directly via the in-app chatbox, and we will be happy to help you personally.
Thank you for your patience and understanding, and once again, we sincerely apologize for the inconvenience.
Best regards,
Qikify Support Team
这个插件就是根本不能实施完全自定义（字体、颜色...），欺骗shopify商家安装，避雷避雷 客服也不是很了解自家的产品甚至有阅读障碍 白白浪费我的时间成本，我甚至连一颗星也不想给他打
Hi Omni team,
We’re truly sorry for the experience you had.
Regarding your request to customize the theme’s navigation bar and hamburger icon, we’d like to clarify that these elements are controlled by the theme itself and not part of the menu area. Our app is designed to work within the menu container only, without affecting the rest of the theme’s header. As much as we want to help, there is not much we can do.
That said, we completely understand your frustration when trying to find a solution for the store's header. We truly want to help in every way we can within the technical limits. If there’s anything else we can support you with, please don’t hesitate to reach out via live chat.
Wish you the best.
Terrible app!! Support is never online and does not help.
Menu did not work properly and no one every helped.
Hi team,
We're so sorry to hear about your experience with our app.
Per checking, your message unfortunately arrived during our company trip, so the response might be delayed a bit.
Our Support team fixed the issue and replied to your email several days ago. Could you please take a moment to check your mailbox and your storefront again?
We truly hope for your kind understanding in this matter.
I have to amend my review. The app has a fatal flaw! DO NOT INSTALL THIS APP!!!!!!!! The drop-downs appear not only when you hover the menu header but also when you hover anywhere the menu will appear which obscures that part of the page. Read the rest of the review but as I told the publisher these issues should have been fixed before release. I've wasted countless hours when I discovered this fatal flaw. This app is way too finicky. Little adjustments to any menu can have a global effect on sub and parent menus. Adding pictures to a menu is relatively easy but placement is impossible even though there is a drop down menu, it almost never works. Virtually NO drag and drop make using this app extremely time consuming. I would only recommend it to someone with a lot of extra time on their hands.
spent a lot of time on it, got it to work, and realized once you scroll down, the menu can't be click. Emailed support a couple times and no answer.
Hi Nina,
Sorry for your bad experience with our app.
We answered all of your emails yesterday: https://take.ms/gA4Be. If you don't find our replies, maybe they were moved to Spam folder, could you check again please?
Your Turbo theme is a complicated case and though we'd tried our best, we couldn't make our app fully compatible with it. (Our app is compatible with most of Shopify official themes, you can see our list of compatibilities here: support.qikify.com/portal/kb/articles/list-compatible-shopify-themes-and-instruction).
Sorry for this inconvenience and hope you can find another solution.
Best regards.
I have been a customer for a long time and love the app, HOWEVER, I am giving a 1 star review right now because the menu has gone completely blank with no fix. No matter what I do the menu is completely gone and my site is not navigable. I guess I'm shut down for the day. Beware of this if you are thinking of using the app.
We're so sorry for the problem.
Shopify has just released a new update for its data-loading method without any announcement, so we've tried our best to update Smart Menu instantly to match the new requirement.
The downtime was still nearly 1 hour, we're sincerely sorry for this incident.
The menu should be working normally now, could you check again please? If not, please try to hard refresh (Ctrl+F5) to clear cache, or contact us at support.qikify.com.
Apologize for any inconvenience and hope for your sympathy.
