SmartrMail Email & SMS

SmartrMail Email & SMS

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Reviews (305)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
    273
  • 6% of ratings are 4 stars
    18
  • 1% of ratings are 3 stars
    4
  • 1% of ratings are 2 stars
    2
  • 3% of ratings are 1 stars
    8
What merchants think

Feedback submitted

Merchants describe this as an intuitive, beginner‑friendly email and SMS tool with strong value for money versus alternatives. They like the flat pricing, generous free plan, and deep Shopify integration with product blocks and pop‑ups. Pre‑made templates and automations for welcome, abandoned cart, and post‑purchase flows help drive sales. Smart segmentation, A/B testing, clear analytics, good deliverability, and fast, proactive support are frequently praised.

February 19, 2014

It was originally a free app and then they asked for $20 to upgrade their services. With an inquiry, they revealed it was actually $20 a month. It isn't a bad app, but the fact it couldn't be customized for me to choose my own products to advertise and with it going from free to $240 a year, I decided to remove the app.

Milestone Films
United States
24 days using the app
SmartrMail replied October 1, 2019

Hi Milestone Films team, this was app was acquired in 2016, and any price changes we've made since, we've always grandfathered current users. We also have a free plan now. You can see all the love from the new reviews.

We'd love it if you could consider updating your review.

August 28, 2014

The app has good potential, but there are a several issues with this upfront. It is not FREE after the trial period, a huge misconception initially.

There is no functionality to control what emails are being sent. So the system just sends bulk random emails to customers, rather than crafting targeted and intuitive emails that we are after.

Some potential, but needs a lot of work to deliver.

The WOD Life
Australia
7 months using the app
SmartrMail replied October 1, 2019

Hi WOD Life team, this was app was acquired in 2016, and we've made massive changes since, as you can see from all the new reviews. We added newsletters back in 2016 so you can fully control the products you have in your emails as well as new controls and improved targeting with our product recommendations.

We'd love it if you could consider updating your review!