Reviews (21)
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I'm updating this review as a Soona team member reached out and went above and beyond to make sure we were satisfied with their service. We have now used Soona several times and have been happy with the quality of images they produce. It's an innovative service and we are happy they are doing more to streamline the process and improve working remotely.
Thank you for this review. We strive to provide a streamlined experience and are so sorry we missed the mark. Our team has reached out with next steps. We know we can make this right!
The process was fast and easy! Photos edited and delivered within days of receiving our products. The photographer was incredibly knowledgeable and helpful. I will be using Soona again. Thanks for the great service.
Great communication, great team and great experience, we will continue to use Soona for many projects in the future!
We saw this company on Instagram and also on Shopify and thought they were going to be a great addition to our business to create content for us. The photography was subpar even when paying for a hand model and stylist on set. They clearly did not do any background work to understand the product, shoot scenes for our industry even after getting pictures of what we wanted. After two sessions we opted to have our products sent back to us without purchasing any of the photography. They gave us a deadline to pay the shipping cost, which we paid by the date they stated they should hear* back from us in their email. When we inquired about our products a few weeks later, they emailed us they threw out our merchandise and refunded us our return shipping cost. When we asked how could this be when they gave us a specific date to respond, they stated we should've reached out to them by the previous date by 11:59PM even if that is not what they stated in their email. The quality of the work is poor as their customer service. If we could give them a No-Star we would.
Thank you for you feedback. We are so sorry about your experience and the issue with your products. We own that we made an error and want to make it right. We have reached out with our suggested next steps and will issue a full refund. We look forward to hearing back from you.
Slow and bad customer service. Stay away at all costs.
Great Service and fast!
Working with Soona has been an absolute pleasure! Their team was not only easy to work with but also incredibly attentive to our specific needs. They followed our instructions to the letter and provided exceptional customer service throughout the entire process. The finished photos of our product, GREEN Organic Energizing Electrolyte Hydration Mix, are simply stunning.
These images perfectly capture the essence of GREEN and will be a fantastic addition to our website, drinkgreendaily.com. Soona's professional touch has helped us visually communicate the quality and vibrancy of our organic offerings to our customers. The clarity and creativity of the photos reflect Soona’s dedication to excellence and have truly exceeded our expectations. We look forward to a continued partnership and highly recommend their services to anyone looking for top-notch creative content.
Visit drinkgreendaily.com to see how beautifully Soona’s photography showcases our products. Thanks again to the whole team at Soona for such fabulous work!
The whole process of the shot was smooth and easy to follow. The integration with Shopify made it easy to do the payment after checkout.
Although chat and text are nice, I think it's still helpful to have a phone contact. Otherwise everything has worked out nice.
