Reviews (291)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app reliably boosts average order value by letting shoppers add true accessories and complementary products on product and cart pages. They use it for “buy this, get this” offers, discounted add‑ons, and complex or custom products, even with very large catalogs. Many highlight fast performance, deep customization, and exceptionally responsive support that provides theme‑specific tweaks, custom code, and new features at no extra cost.

Edited September 15, 2020

I needed to be able to list a main product. And then list all of the additional products that fit and/or support said main product.
The Product Addon App was a perfect fit for what I needed to do. The App was easy to set up, and use. I was able to link up over 1360 products on my website without any problems. And when I found I needed help with customizing the app to present my added products more efficiently... The folks at Spice Gems were quick to respond to my cries for help, and solved my problem perfectly. I'm impressed, and very happy.

Aaron Packaging
United States
5 months using the app
March 2, 2022

The team of Spice Gems is absolutely the best. Great and fast support with anything you might need to customize and make theirs solution look and work as best as possible for your webpage. Our web shop sell sportswear with customized names and numbers which needed SKU as well for the products add on but it was very hard to find an app solution for all of those needs in one but the solution-oriented team of Spice Gems made that happen for our web store. This team goes further to find and manage your wishes and needs! This app will definitely help you to sell more products. HIGHLY RECOMMENDED!

teamsport.is
Iceland
About 1 month using the app
June 2, 2023

This app deserves a 7 out of 5. Truly one of the very best apps I've encountered. It almost perfectly solves the Shopify 100-variant limit in the right way, without resorting to virtual products. Now, we can properly load our inventory, GTIN's, and more.

Shipra has been extremely helpful and communicative. I can't say enough about how fantastic SpiceGems is. This app is a genuine bargain considering the capabilities it provides.

The one thing I would like to see in the future is to integrate into the Shopify interface rather than opening in a new window, but this is really just being nitpicky.

The Mattress & Sleep Company
Canada
2 days using the app
December 11, 2019

This is the second Shopify store that we built. The first app we installed was Product Addons. This is not just because of the App, it is powerful and versatile, that is 30% of the reason. The other 70% comes down to the INCREDIBLE support of the team.

We wanted to do somethings very niche to us (we offer 2,000+ products with many customisations) and they helped us without any hesitation, even helping us on a bug from the theme affecting the product page. Their support is truly second to none and deserves all the recognition they can get, Shopify if you are reading this give these guys all your awards!

The Leather Satchel Co.
United Kingdom
6 days using the app
Edited July 7, 2023

This app is exceptional, and their support team is simply outstanding. From seamless functionality to personalized assistance, they have surpassed all expectations. The app itself sure is still under development but you can tell your requirements to their support team and they will give you what you want. Team SpiceGems are truly amazing. I wish you all the best.

100/10 Team SpiceGems have surpassed all my expectations once again. I know the things I wanted was a little bit complicated and hard to do, but here they are, they gave me exactly what I want. 1 of the best team I encountered here in shopify. Long live team SpiceGems!

HevaGifts
Malaysia
18 days using the app
November 11, 2021

I highly recommend this app. This app allows you to display related products on the product page and add them to customer cart as add ons/upgrades. The add ons need to be their own product. I tried many different add on apps and I found this to be the best value + the interface is really easy to navigate. The app is very well thought out and resolved. The customer service is unbeatable. I had some specific requirements I needed and Shipra and Ganesh were incredibly helpful and responsive. They went above and beyond what was reaquired and the result is I have an app that is working exactly how I need it. Thank you Shipra and Ganesh, you're doing a fantastic job.

WATTLE LIVING
Australia
About 1 month using the app
Edited June 7, 2023

Updates in 2023! I'm working on my new website design and this team is AMAZING as usual. Again they helped with the style. thanks Yatish!!!
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[08/19,2020]amazing services!!!!! I wasn't expecting an app service's support team to respond to me in such a timely fashion. But they solved my problem in one day and did an amazing job beyond expectation. Without asking, they also update the add-on CSS to match my current theme. It saved a lot back and forth time.

Another thing worth notice is that their support emails are also very professional. They highlighted area needs attention or action, from which I can feel how their team care about user experience:D

Very happy about their product and services!

landscamper
United States
Almost 3 years using the app
September 23, 2022

So far, this app is very basic. I have two big problems. The first problem is that I have the ability to configure add-ons on each product or collection, which adding them within each collection speeds up the configuration process for us tremendously. However, I can only configure a discount for add-ons added only on individual products, not collections. The second problem is there is no way to see how this app performs or what revenue is attributed to the efforts of this app. Some apps will show attributed revenue in Shopify sales channels reports while others might show reporting within their app. This app does neither. I'd be happy to change my review if these features are implemented. Until then, it's not worth the money we pay for this.

Wildlife Tree
United States
4 days using the app
Spice Gems replied October 14, 2022

Hello,

The app is under constant development and new features are released frequently.

Thanks for your feedback.

Edited June 21, 2025

I wanted an add-on app that is straightforward on the backend and not too in-your-face on the customer side. I tried a few before finding this one, which is exactly what I was looking for. As a bonus, customer service is AMAZING, helping to work out theme-specific bugs with the code and getting the app running perfectly. Five stars! * Update a few days later * I needed to contact customer service for a second time to ask about a specific "add to cart" functionality. I was told that it doesn't exist but that the backend team would be notified so they can consider the update in the future. As we all know, it's generally a dead end or at least an extremely long wait when a company says this. Well, in UNDER 24 HOURS the backend team had not only added the function but sent me a demo and offered to implement the new feature in my shop. What?!! That's unbelievably great service. SpiceGems truly is a gem. Thank you! Five stars is not enough!

Chickabug
United States
Over 2 years using the app
August 9, 2021

I really appreciate the customer service and the tech team. I wanted to add product add-ons and they made it happened.

Nom Nom Pet Treats
United Arab Emirates
23 days using the app