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It works fine to split orders but there are some pretty annoying side effects. I wouldn't recommend using a tool like this if you can avoid it and work within Shopify Fulfilment Locations instead.
- Any order created by Split Order cannot be edited at all
- If customers go the current status of their orders they show as "refunded" which is confusing / concerning for customers
- Inflates sales in Shopify Analytics. I thought it would only inflate Gross Revenue and Returns but it also inflates Net Revenue. Basically all your data becomes a mess that you have to build custom reports to find the truth.
Thanks for your honest review, and this is an important consideration for those thinking about installation! While we know workflows greatly vary, I'll respond to this thread with some powerful new workarounds based on the feedback so more merchants needing order splitting can really benefit with minimal issues. In the meantime, here's a guide to help with testing SplitOrder: https://mercantileapps.s3.us-west-2.amazonaws.com/media/guides/splitorder_shopifyorderedits.pdf
The app itself is great but the pricing is out of this world.
We pay 49$ plan because we need about 150-200 orders split per month (at most.)
Overall, in the last four months, we split 228 order, which results in costs of 0,88$ per order to be split.
Hi Senkels - thank you for your review.
We’re always looking for ways to support our customers and their businesses in the best way possible. We recognize the current pricing structure may not provide as much flexibility for merchants like yourself (who are just above the Starter plan limit).
We’ve listened to your feedback and have decided to increase the Starter usage limit to 250 splits for all our customers. You can now ‘Downgrade’ to Starter on the cheaper tier from your Admin page.
I hope this helps support your business a little bit better and provides the flexibility you’re looking for on the Starter plan. Thanks for your continued business!
