Reviews (20)
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Excellent app with the support to match. We had a few issues syncing inventory due to having an older version of the app, but support and tech team went above and beyond to fix it. Loads of orders coming in now!
Congratulations on making sales and you rock! We are your family here in Spocket and everyone pitches in to help one another! Feel free to let us know if we can help you with anything, anytime!
Great app! Very easy to use it! Great customers service too! They helped me in matter of minutes to set up properly and they made sure that it was handled properly. I am really thankful for Spocket !
We always do our best not only for our customers, but for our suppliers as well. We would like to thank you as well for becoming a part of Spocket and for helping each other grow. Cheers!
Great app! Very easy to use it! Great customers service too! They helped me in matter of minutes to set up properly my one of a kind statement jewelry as a suppliers for Spocket !
Please accept our gratitude for sharing your experience with Spocket! We value your relationship with us as a supplier and knowing how we were able to help you is a great deal for us! Please feel free to reach out anytime at support@spocket.co.
This app does not comply with EU Tax Regulations. We have tried to contact them several times to ask them to fix the issue, but with no success.
Thank you for raising this concern. We’re sorry to hear that you were unable to get the assistance you needed regarding EU tax requirements.
We take regulatory and tax-related matters seriously, particularly where they may affect how businesses operate on our platform. We understand how frustrating it can be to reach out multiple times and not receive a clear response or resolution.
We would like to review the specific issue you encountered, including the relevant tax setup, transactions, and EU requirements involved, so we can better understand what went wrong and ensure the matter is directed to the appropriate team.
Please reach out to our support team with your previous case or ticket details so we can locate your requests and investigate further. We appreciate you bringing this to our attention and apologize for the lack of clear follow-up. - Eleanor
Great customer services were able to solve my syncing product issues. I am great that I can now spread my products to other potential resellers.
Thank you for your feedback! It give us great motivation that we are able to make our suppliers happy by addressing and resolving the issues you raised. Happy Spocket-ing!
Unfortunately, my experience as a supplier was extremely poor. You should be fully aware of what you’re getting into here.
Orders were canceled during the ordering process even though the merchandise was in stock. In total, my cancellations amounted to over $24,000. Customers and retailers asked about the merchandise, shipping status, and refunds—but support provided no clear answers.
This isn’t just a minor technical issue; it affects payouts, fulfillment, communication, order status, and trust in the entire supply chain.
I had listed over 5,000 products, had genuine inquiries from retailers, and active orders. Yet much remained unclear: whether customers got their money back, whether the merchandise was shipped correctly, why orders were canceled, and when pending payouts would be processed.
The support seems to consist of automated responses. Time and again, I’m told that the issue has been escalated, but I haven’t seen any real solutions or clear accountability.
For me, this is the worst service I’ve used in this field. The marketplace has potential, but right now it seems unreliable, overpriced, unstable, and very risky for serious suppliers.
https://drive.google.com/file/d/1usB00LNiS77FH3fOzX5D7sBIVRz1s7kS/view?usp=sharing
Thank you for sharing this detailed feedback. We’re sorry to hear about your experience and understand why the issues you described would be frustrating, particularly when they involved active orders, inventory, customer inquiries, and pending payouts.
Order cancellations despite inventory being available, unclear fulfillment or refund status, and delays in payout processing are serious concerns. We also recognize that repeatedly receiving escalation messages without clear updates or resolution can leave you feeling that your case is not being properly handled.
While individual order issues can have different causes, we would like to review the specific cancellations, affected orders, and payout records rather than make assumptions about what happened. We also want to understand where our communication and support process fell short.
If you’re willing, please provide your account or case reference through our support channel so our team can locate the relevant records and escalate them for a detailed review. Our goal is to provide clarity on the affected orders, payouts, and outstanding issues.
We appreciate you bringing these concerns to our attention. We understand that reliability and clear communication are essential for suppliers operating a business through our platform, and your feedback is important to us. - Eleanor
This app / platform is a complete commercial fraud! The payment I received was never correct! I set a 30% discount price ( meaning the dropshipper would pay us 30% off our retail price ) but the payment I received was always 40% off!
Their customer support is a joke! It's almost impossible to talk to a person. They tried to block your inquiries and get away with the mess they created with this stupid bot called Irene.
But that's not the worse part! Their support Mark & Leah as well as the Supplier Operations agent Kim Antonio turned out to be my worst nightmares! I reported the wrong payment issue a week ago, providing all the screenshots and supporting documents, and they promised to look into the issue asap & keep me posted. Now it's been over a week, no updates at all and if I reach out again, they would just tell me to wait. Turns out their 'asap' means never:)
So please dear Shopify Seller don't fall in this trap. Just look at the review of this app. If they are a legit business or give a sh*t about your business, their star rating won't be just 2.2!
Thank you for taking the time to share your experience. We’re sorry to hear about the frustration caused by the payment discrepancy and the delay in receiving an update.
We take concerns about pricing, payouts, and supplier payments very seriously. The issue you described should be reviewed against the applicable discount settings, order details, and payment records to determine exactly what happened.
We also understand your frustration with the support experience. Waiting more than a week after providing screenshots and supporting documentation is understandably disappointing, and we apologize that you did not receive the timely follow-up you were expecting.
We’d like to investigate this case properly and make sure the payment issue is addressed rather than leaving you waiting without clarity. Please contact our support team with your account/order details or reference number so we can locate the case and escalate it to the appropriate team for review.
We appreciate you bringing this to our attention and giving us the opportunity to look into it.- Eleanor
working fine, not sure why people are leaving negative reviews
Thank you for sharing your positive experience! We’re glad to hear that everything has been working well for you.
We really appreciate you taking the time to leave a review. We know every business has different needs and experiences, so feedback from suppliers like you helps us understand what’s working and where we can continue to improve. Thanks again for being part of Spocket!- Eleanor
the worst experience and first impression. they acted like they didn't have the services false marketing. don't help new shopify stores.
We're sorry to hear about your experience and first impressions. We want to make sure that we properly vet each and every supplier applicant that we have. If you feel that our on boarding team should re-evaluate your application and request, we would be more than happy to investigate and re-evaluate. Please reach out to us at support@spocket.co and we'll gladly asisst you! Thank you for your kind understanding and patience!
