Reviews (626)
Refine
-
By rating
No customer service, Just AI chat, waste of time and money, I would wait a few years to let AI catch up properly, in the meantime use an agent =]
Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. While we do use AI to help provide fast support, you should always have access to real human assistance whenever you need it. If that wasn’t the case for you, we sincerely apologize; that’s not the level of service we aim to deliver.
We’d appreciate the chance to make things right. Please reach out to us at support@spocket.co, and a member of our team will personally assist you.
Thank you again for your feedback; it helps us improve both our technology and our customer support. - Eleanor
Super scammy customer service. Make it very hard to unsubscribe. Had to charge back with my bank.
I'm so sorry to hear that you've had a negative experience with our customer service. I can assure you that we take all complaints seriously and are truly sorry that we fell short of your expectations. - Erwin
The list of options are great, just need a free plan again
Thank you for your review. Spocket Support team is very happy to help and provide you all the assistance you need, especially regarding promo plans! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Quality of products is awesome. Able to find products shipped from my domestic market with low shipping costs.
Thanks for your feedback! It gives us much pleasure to know that you love Spocket and our products. Your kind words encourage us to continue doing our best. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
I love the app so far, although I haven't had any sales yet. Customer support (Leah) was very helpful in setting up my products.
Thanks for your feedback! It is fantastic that Leah was able to help you with your inquiry. Looking forward to the success of your store😊 Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Good so far, I don't have much experience with this yet but Spocket has definitely made it easier to learn and start this e-commerce process.
We’re glad that you were satisfied with your experience and would love to hear some additional feedback about how we could improve our service even more. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
We love using the new AliExpress integration! We're preparing for our launch later this month, and we're delighted with our experience so far.
We always strive to innovate and provide you with the best service possible. Thank you for sharing your experience with the Spocket team. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
I haven't fully launched but their customer service is amazing and have some really unique products.
Time and again, our customer support team rocks! Thank you for letting us know and we hope you enjoy the unique products that we offer and please stay tuned as there are more to come!
Good place to start................................................................................!
Spocket is the perfect app for beginners because it is very easy to use and understand! We're glad to have you with us. Thank you for using Spocket!
Надежный сервис! Центр помощи всегда на высоте. Лорена - очень отзывчивый менеджер. Большое спасибо!
Thank you for the wonderful review and for taking the time to share your feedback with Vash. We hope to assist you again soon! - Erwin
