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Terrible app and company that just want to take your money. Coming from someone who has been dropshipping for 2+ years, I would say there are other better alternative. I barely used the trial because I didn't see much of the "AI" tech that could help my business any better. I tried to cancel the trial on the same day It supposedly ended but I already got charged $100 for it and they are not going to refund it after many emails back and forth.
Hi there!
We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. Please don't hesitate to reach out to us at support@spocket.co anytime. Thank you for giving us a chance and we wish you all the best! - Abby
Its been great so far! Great customer service and it is helping me continue to use Tik Tok shop as they have US based products and low shipping times. A little Pricey but I think its going to be worth it in the long run
Hi Ruby's Corner!
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our Customer Support team will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
I can no longer work with this company. I had, for the third time in a row, an order come in for a product that doesn't exist but yet still showed in stock on my website. I paid for a whole year as an annual, I'm hoping I can get something back.
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Abby
I'm an amateur in the business and, after trying many other apps, I had to get rid of them and just keep Spocket. Many look like they have it all together, but none compare to Spocket for small new businesses who want to function like the big guys.
Hello eNYCultures! Thank you so much for you review! It fills us with pride to know that our service is valued by our dropshippers. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
I have had a great experience with Spocket. They have a wide variety of suppliers and products including EU US UK and Aliexpress.
The customer service is best. The team reply instantly and is happy to guide you if you are new to dropshipping. I thank and appreciate everyone in the customer service team. especially, Rohini, who helped me with some troubleshooting and was patient and followed up until everything was solved. I recommend this app and give it 10 stars instead of 5. I will renew for sure next year.
Hello there! Thanks for your feedback! We are glad you like the service! We’re pleased that Rohini was able to provide you with exceptional service and answer all of your questions! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Love this app! Lots of variety, easy install and loading. My only complaint is that some pricing is crazy high. Other than that I love it!
Hi Lisa Ray! Thanks for the feedback! We are so glad you find Spocket easy to use and very user-friendly. Meanwhile, we have forwarded your feedback to our Team. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co so we can help you with product and plan pricing. - Abigail
It says there is a free plan available, but whenever I tried to add an item to my import list, it kept trying to make select a plan to upgrade to. A free plan doesn't count as a free plan if all I can do is look at the products and cannot actually order them without upgrading. False advertising.
We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. Please don't hesitate to reach out to us at support@spocket.co anytime so we can share with different promotional plans that we do offer. Thank you for giving us a chance and we wish you all the best! - Abigail
You charged me twice to start a trial to join you, and your onboarding does not let me enter the plattform, refund me my money and stop vibe coding your stuff, idiots.
We’re sorry to hear about your experience, especially regarding the duplicate charge and difficulty accessing the platform. We understand how frustrating that must be, and we’d like to look into this and help resolve it as quickly as possible.
Please reach out to our support team with the email address associated with your account so we can investigate the charges, review your onboarding issue, and assist with the refund if applicable. We appreciate you bringing this to our attention and apologize for the frustration caused
I have been with other drop ship platforms. None are this fast and accurate and I missed something in my shop setup on my site and support was fast to be live and solved my issue in a few clicks. Doesn't get better than that.
Thank you so much for your thoughtful feedback! 🌟 We’re so glad to hear that you found the app easy to use and that Irene has been such a great help we’ll be sure to pass along your kind words to her!
We really appreciate your input about the product import limit, too. Your experience helps us understand where we can make things clearer for new users, and we’re already looking at ways to improve communication around that feature.
We’re happy to hear things are going better now, and we’re excited to continue supporting your growth. Thanks again for sharing your experience and for giving us the chance to improve! 🙌 We're here for you! Happy dropshipping!- Eleanor 😊
I think it's great and I have access to a wider range of products and services
Thank you so much! We’re thrilled to hear that you’re enjoying the wider range of products and services. We’re always working to bring even more great options your way! We're here for you! Happy dropshipping!- Eleanor 😊
