Spur: AI Agent & WhatsApp API
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An AI chat agent for WhatsApp, Instagram, Messenger, live chat and email, plus WhatsApp marketing.
Spur's AI learns your products, website and FAQs, recommends products with links, shares order tracking and hands chats to your team when needed. Your team replies from one shared inbox for WhatsApp, Instagram, Messenger, live chat and email, with each customer's Shopify orders beside the chat. Spur uses the official WhatsApp Business API, sends shipping updates and can retry messages held back by WhatsApp's marketing limits. You can keep the WhatsApp Business app on your number.
- AI agent recommends products and shares order tracking; your team can take over
- WhatsApp cart recovery sends checkout reminders that stop when the shopper buys
- WhatsApp order confirmation and COD confirmation, with an offer to pay online
- WhatsApp campaigns to Shopify segments via the WhatsApp API, with click reports
- Instagram automation: comment to DM with product links on posts, reels and ads
Languages
English
Works with
- Checkout
- Instagram & Facebook
- Judge.me
- Razorpay & Stripe
- Shiprocket
- WhatsApp API
- Zoho CRM
Categories
Real-time messaging
Automated responses
Pricing
Choose the plan that best fits your business.
AI Start
$39 / month
or $374.40/year and save 20%
$12 per 1,000 extra AI credits once the monthly credits are used up. Extra credits never expire.
Features
- 2,000 AI credits a month
- 1 each of WhatsApp, IG, FB and live chat
- 2 user seats
- 25 automation flows, 15 segments
7-day free trial
AI Accelerate
$159 / month
or $1,526.40/year and save 20%
$12 per 1,000 extra AI credits once the monthly credits are used up. Extra credits never expire.
Features
- 12,000 AI credits a month
- 2 each of WhatsApp, IG, FB and live chat
- 5 user seats
- 50 automation flows, 40 segments
7-day free trial
AI Max
$499 / month
or $4,790.40/year and save 20%
$12 per 1,000 extra AI credits once the monthly credits are used up. Extra credits never expire.
Features
- 20,000 AI credits a month
- 3 each of WhatsApp, IG, FB and live chat
- 10 user seats
- Unlimited automation flows and segments
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (114)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants describe this as a powerful multi-channel automation hub for WhatsApp, Instagram, Facebook, and email. Many report clear sales lifts—often 2x revenue or 15%+ gross sales—driven by abandoned cart recovery and retargeting flows. They highlight easy onboarding, intuitive dashboards, reliable broadcasts with smart retries, and clear analytics. Support is frequently praised as exceptional and proactive, making it a cost-effective, scalable solution for centralized communication and marketing.
We’ve been using Spur across multiple Shopify stores, and their support has been consistently helpful.
Recently, we faced an issue while preparing a WhatsApp broadcast for more than 5,000 contacts. Everything appeared to be configured correctly, but the broadcast kept failing with an unknown error. Khizar and the Spur technical team investigated the issue and identified the exact cause: our Limited Time Offer template was 607 characters, while Meta allows only 600 characters for LTO templates.
What impressed me most was that they also acknowledged that Spur’s template screen was incorrectly showing a 1,024-character limit and immediately started fixing it.
After shortening the template, getting it approved, and testing again, the broadcast worked successfully.
Thanks to Khizar and the technical team for taking ownership of the issue, investigating it properly, and getting us up and running. Great support and highly appreciated!
Thank you for writing this all up so clearly. A 7-character overrun is hard to spot, so thanks for your patience while Khizar tracked it down. He'll be glad to hear it helped, and we're glad your broadcast finally went out. Thanks for sticking with us across all your stores.
Its made connecting and converting abandon carts easier. Also their broadcast messaging is very smooth. If you face any issue they help on an immediate basis. Overall a great platform for e-com brands.
Aw, thank you so much, Lesscare! We really appreciate you taking the time to write this. Smooth broadcasts and recovered carts make for a good month for any brand. Here's to many more of them together.
Spur has been a great addition to our store. The WhatsApp automation flows are easy to set up and have helped us improve customer engagement and conversions. The support team is responsive and always available whenever we need assistance. The dashboard is user-friendly, and features like abandoned cart recovery, broadcasts, and customer support automation have made our operations much more efficient. Highly recommended for eCommerce brands looking to scale their WhatsApp marketing and customer support.
Thank you so much, bAbli! Reading that Spur has been a great addition to your store genuinely made our day.
We really appreciate the recommendation, and we're glad the flows, broadcasts and cart recovery are all working well for you.
Support
App support provided by Spur.
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