Reviews (114)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a powerful multi-channel automation hub for WhatsApp, Instagram, Facebook, and email. Many report clear sales lifts—often 2x revenue or 15%+ gross sales—driven by abandoned cart recovery and retargeting flows. They highlight easy onboarding, intuitive dashboards, reliable broadcasts with smart retries, and clear analytics. Support is frequently praised as exceptional and proactive, making it a cost-effective, scalable solution for centralized communication and marketing.
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We’ve been using Spur across multiple Shopify stores, and their support has been consistently helpful.
Recently, we faced an issue while preparing a WhatsApp broadcast for more than 5,000 contacts. Everything appeared to be configured correctly, but the broadcast kept failing with an unknown error. Khizar and the Spur technical team investigated the issue and identified the exact cause: our Limited Time Offer template was 607 characters, while Meta allows only 600 characters for LTO templates.
What impressed me most was that they also acknowledged that Spur’s template screen was incorrectly showing a 1,024-character limit and immediately started fixing it.
After shortening the template, getting it approved, and testing again, the broadcast worked successfully.
Thanks to Khizar and the technical team for taking ownership of the issue, investigating it properly, and getting us up and running. Great support and highly appreciated!
Thank you for writing this all up so clearly. A 7-character overrun is hard to spot, so thanks for your patience while Khizar tracked it down. He'll be glad to hear it helped, and we're glad your broadcast finally went out. Thanks for sticking with us across all your stores.
Its made connecting and converting abandon carts easier. Also their broadcast messaging is very smooth. If you face any issue they help on an immediate basis. Overall a great platform for e-com brands.
Aw, thank you so much, Lesscare! We really appreciate you taking the time to write this. Smooth broadcasts and recovered carts make for a good month for any brand. Here's to many more of them together.
Spur has been a great addition to our store. The WhatsApp automation flows are easy to set up and have helped us improve customer engagement and conversions. The support team is responsive and always available whenever we need assistance. The dashboard is user-friendly, and features like abandoned cart recovery, broadcasts, and customer support automation have made our operations much more efficient. Highly recommended for eCommerce brands looking to scale their WhatsApp marketing and customer support.
Thank you so much, bAbli! Reading that Spur has been a great addition to your store genuinely made our day.
We really appreciate the recommendation, and we're glad the flows, broadcasts and cart recovery are all working well for you.
We've been using Spur for our customer engagement and automation, and the experience has been excellent. The platform offers a wide range of features that make managing WhatsApp interactions and workflows much easier. What stands out the most is their support team—they're responsive, knowledgeable, and genuinely willing to help whenever we run into an issue or need guidance. It's great to work with a team that continuously improves the product based on user feedback. Highly recommended for businesses looking to streamline their customer communication.
Thank you so much, ZIKKU! We're glad Spur is making your WhatsApp conversations and workflows easier to manage. Feedback from brands like yours shapes a lot of what we build next, so thank you for sharing it with us.
Simpler than most others and has all the features you need to automate your whatsapp and insta mktg with auto-replied and AI agents. Great support too. I set up everything in a day!
Thank you, Cupik Design! Everything set up in a day, including a comment-to-DM flow, is quick work. Glad Spur felt simple, and thank you for the kind words about support.
This app is super feature-rich. They really understand what you're trying to do with your brand.
The onboarding experience is exceptional and very personalised. They give you a lot of time, they really listen to you, and they're building lots of features.
It's an awesome company with an awesome price point. I can't recommend them more.
Thank you so much, Wave! "Awesome company with an awesome price point" might be our favourite line in a review yet. Glad onboarding felt personal, and there's a lot more coming.
Amazing Service, very quick responses and really helpful in setting up things, The Comment to DM feature amazed me as it's really helpful and saves a alot of time
Thank you, IZGGI! Comment to DM tends to surprise people the first time they see it work, so we love that it amazed you too. Glad the setup help and quick replies made things easy.
Spur is a fantastic app. the automation and AI features are too good ! The onboarding team is too supportive !
Thank you so much, Millet Matters! We really appreciate you taking the time to write this. The onboarding team is going to be so happy to read it. Glad the automations and AI features are working well for you.
The onboarding was really helpful and comprehensive. I'm excited to use it!
Thank you so much, Aléia! We really appreciate you taking the time to write this. We're so glad onboarding gave you a good start, and we're just as excited to see what you do with Spur.
Got to know about spur from fellow founders and oboarding experience was smooth
Thank you, Seere! Moving from WooCommerce to Shopify and setting up Spur at the same time is a lot, so we're glad onboarding was the easy part.
Hearing that other founders recommended us made our day.
