Squid Support

Resolve support tickets automatically with AI that knows every order, return and refund.

Squid Support brings email and live chat into one inbox, and gives every conversation its Shopify order context: customer, order, fulfilment, tracking and refund history, pulled live as you reply. The AI reads each message, looks up the order, and drafts a reply grounded in what it found. Draft mode is the default and needs your approval. Auto-send is opt-in per brand, bounded by the tools, refund limits and escalation rules you set. Data is hosted in the EU and never used to train models.

• AI answers order-status questions using live Shopify order data
• One shared inbox for email and live chat, with full customer context
• Review and approve every AI reply before it sends, or let it auto-send
• Escalates to your team automatically when a conversation needs a human
• Handles refunds and returns within the limits and rules you configure