Reviews (31)
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I love Craftybase and how it helps me manage my inventory and finances. The integration with Shopify is smooth and does exactly what I want it to do.
Support is poor, app is broken as often as it’s functional. And they delete conversational / evaluation posts in their Facebook group (which was only asking customers for their input to help me evaluate)
Actions of developers has REALLY put me off
Update:
I tried my best to use this software - but it was broken as often as it was functional. I manually updated recipes and spent a lot of time trying to add my data. But then figured out that in order to support bundles being sold (who doesn’t bundle their products these days) I would have to go back and recreate everything as a “component”. After manually adding the first recipe, I started on the second and couldn’t copy. I wasn’t going to manually imput every recipe ingredient I have.
I emailed support for help.
After they didn’t respond within a few days I found their Facebook group and asked for help within it.
A couple other customers also started to give their (not so glowing) feedback on how it works, at which point they immediately deleted the post.
Their comment below is more BS - clearly they don’t know how to look after customers. Run!
To anyone looking at this review, it's important to note that this customer indicated to our support team that they would be giving us poor ratings in retaliation for an inflammatory comment being removed from a Facebook group, and this is not a fair or accurate review of our product and our service.
"Admins deleting posts like my last one asking for advice from customers will 100% lead to negative 1 star reviews from me accross[sic] the board."
As we have discussed with you via support, we're really sorry you had a rocky start with your trial period - for the couple of days that you were trialing our product, we had some server issues that have now been fully resolved. We were fully in communication with our customers about how the fixes were progressing, which was as much as we could do in this situation.
Our small technical issue is far from representative of our product's quality - we have been in business serving small makers for 12 years now and have many happy customers.
Just started using the program and so far it is incredible. This program came highly recommended, sure hope it doesn't disappoint!
LOVE this app!! Helps with my inventory, recipes, pricing etc. You cannot find better
This makes my life so much easier!
We love this app and highly reccommend it for anyone looking to take control of their inventory and really hone in on their pricing.
Craftybase has definitely been a life saver! I have been using it for about 7 years now. It allows you to enter your materials/purchases/pricing, create recipes and streamlines the inventory process!
Gives suggestions on what items should be priced at. I have had a few hiccups with it, but customer service has been good.
I didn't like their recent price hike and requirements within each tier, but they are much more affordable than others that I have looked into.
The program is perfect for my small candle making business. It keeps all my stock information and informs me when I am running low on supplies. I really couldn't run my business without it.
