SC Store Locator Map

The Store Locator app has been great. We have been looking to add a feature like this to our site for awhile and the Store Locator has made implementing that goal a breeze. We have been using the app for about two weeks and right out of the box we were able to add retail locations that carry our products without any hassle - it is very straightforward to use. There are a number of ways to fine tune how stores can be searched/found and a way to import bulk uploads. This is just what we were looking for to add to our site and the backend ease of use makes this app a big win.

I was worried that this app would not have good customer service after being purchased by Shop Circle, but I was very impressed with their prompt response and dedication to finding a comprehensive solution for my problem.

When we switched to the new Shopify Dawn theme some of our CSS needed to be rewritten so the locator app would look nice; rather than just send me code to fix it myself, which is what Bold used to do, Deelen implemented the fixes directly in my store! That was very nice - I really didn't have to do anything they just took care of it for me.

Stellar customer service, and the app just works great, really flawless, we've been using it for a couple years now and we'll likely never use anything else.

Not sure where all the good reviews come from?
Some major flaws:
1 - doesn't work when searching on postcode in Australia, works on suburb name only
2- no "reset" or "clear" results button. So you can never go back to seeing the entire map/list again??
3 - no way to sort how items are displayed in the list? Seems to be a random order. Can't find any info in help on this either.
4 - mobile view issue - when viewing on a mobile and a user taps on a location on the map to see the details of the store, the "Map" and "Satellite" buttons overlap the name of the store and half of the address too, making it kind of useless.
5 - support was pretty bad, and after a few requests that were met with out of the textbook, completely unhelpful suggestions, they stopped answering.

Wouldn't recommend.

The app has been the greatest addition to our store to help drive our web customer's to our Dealer's physical stores. We were constantly getting calls on where people could physically go try on our product and this has been a huge hit and we have only been live a couple weeks. The customer look up feature that shows where people are searching for our product is an excellent sales tool for our reps and I hope that the developers can expand on that feature in the future. Just within the few weeks we have been working with this app, our dealer orders have already increased because they are wanting to make sure they are stocked on our product. We also use the Product Upsell App from Bold and have nothing but great success with the apps we are currently using from them. I look forward to working with them much much more in the future! Great job guys! I am truly impressed with your stuff so far.

I have been testing this app today. We have in excess of 500 stores to locate. We uploaded them as a bulk upload and upon testing have found out that...

1. A lot of stores have not been marked in the correct location on the map - some are 50km out! Not even near.
2. Some haven't even been added to the map and there is nothing to warn you of this (you have to manually go through and check each one).
3. When you search for a postcode it searches the pins on the map rather than the postcode you have entered in the back end. Therefore if the pin has been located in the incorrect place it won't show up in the results.
4. When I do go in to edit the map location it deletes the address information so I will now have to go through and add this back in as I didn't realise this was happening when I was working on it today.

This app might be suitable if you have less than 50 stores but for more than this it is a pain to set up. The changes I have listed above will take in excess of 40 hours to correct. I have contacted support and they have confirmed this is the case.

Unfortunately, anything related to APIs is not in their area of expertise. You would think since this app is a locator app, they would have more knowledge resolving API issue, but they were not able to help resolve any issues. I managed to resolve my own issue. Creating a store and indexing addresses is another problem. It will not "Find Store" based on the addresses you provide. I have had to put in the longitudes and latitudes for EVERY store we have to pin point exact location. Secondly, you may get error messages saying your "google api key could not be validated," by the app after putting in your API key. SAVE it afterwards and as long as you have a Google Platform billing account attached to your API keys, you should be fine. The map should display in store afterwards. Still using app until we find a better one that doesn't cause so many issues with the maps. I mean the app is called STORE LOCATOR so why their development team doesn't have much knowledge on Javascript/APIs is beyond me and I don't know.. I'll give this app a rating of C-. It's pretty customizable but don't waste your time contacting customer service.

Our store, https://www.vsslgear.com, is a fun team of young guys looking to make the outdoor world a safer place. And like many other teams, launching a start up company, we're always pressed for time and resources.

Our team is proud to say, in the last 24 months the VSSL line of outdoor survival flashlights is really taking off! With that success we've been able to nail down some great collaborations and start building out a dealer network. We signed on with three major brick and mortar retail networks and we went from 0-60 mph in no time.

We quickly realized that we had a need for a store locator at VSSLGear asap.

That's where the team at Bold came in.

We already had been having success with Product Discount and Product Upsell. If you get to use there apps, you'll know what I mean when I say they do a great job in promoting the other apps they have available. It's not pushy or intrusive, just value add. That's where we were introduced to the Store Locator.

The Store Locator is a very intuitive and easy to implement app for Shopify. We were able to build our CSV file and bulk upload our 84 stores and have them live within a day. In a fast past, digital world, where business moves at the speed of light, this type of product and app roll out is exactly what our team needed.

I know that our experience with the team at Bold is a "digital" relationship...but my gutt tells me these are probably the kind of guys we want to go into battle with. They're the guys that would help you win the battles and at the end of the day you'd be able to celebrate with a beer.

Thanks a ton. You build amazing products that work, are easy to install, easy to use and offer a ton of value. Keep it up! One day we'll have to celebrate with a beer.

Team VSSL

I had a very positive experience. Nikhil was super helpful and very efficient! I would definitely recommend using this app.

Jericho is a rock star! He helped me get our store locator in order for a big retail roll-out and it went off without a hitch.

Not only did I all of my locations disappear using this app, I had to prove I was being charged for the "PRO PLAN" service that was not working! Still waiting for locations to be restored and my refund. Week later: Just tried calling the support line and there are no humans to speak with. Still waiting for a reply.