Reviews (157)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app reliably manages local delivery, in‑store pickup, and shipping in one setup, even across many locations. They highlight flexible scheduling, product and location rules, and zip/postal code qualifiers. Many find it better than Shopify’s native pickup, with clean, customizable widgets. Merchants praise fast, hands‑on support that handles custom code and complex setups, calling it essential and good value for the price.

Edited October 28, 2019

Complete app for store pickup, to add and manage orders, stores and locations. Works fine after configured and the app team is always available to help. We recomend it!

Media Markt Pt 2 0
Portugal
Over 1 year using the app
May 27, 2021

Great app with really fantastic and responsive customer support. The support team has responded and resolved every ticket I've submitted quickly and efficiently. Highly recommended!

One Girl Cookies
United States
About 2 months using the app
March 11, 2020

great app, does what it advertises and has great support!
Switched to this app from another store pick up app and this is MILES better. Easier to set up, better UX and great support

NIU Pre-sale
Hong Kong SAR
1 day using the app
May 28, 2021

The support team replies promptly and provides very clear troubleshooting instructions. The app is great for my business that offers both pick-up and delivery but the service makes the experience even better!

Soft Dough Co.
Canada
4 months using the app
July 3, 2019

This is a very practical app, easy to use and configure. Very responsive support team. We had a suggestion to improve the app and it was released in a new patch in 2 weeks. We are considering to use the app for other stores we manage as well. Highly recommended!

KolayOto
Türkiye
8 days using the app
September 18, 2017

Pretty easy to use, but has reverted back to default settings once.. Hopefully only the once! Also, needs to have more settings options - you can't offer more details to customers if needed (order confirmation, what to do next etc.). Otherwise, reasonably easy to use.

Back Bone Bmx
Australia
About 5 hours using the app
Rose Perl Technology LLC replied July 14, 2019

Thank you for your review. We will notice your suggestions and try our best to work on a better version latterly. If you have any problems during using, just reach out to us on support@secomapp.com, our team will take care of the rest.

December 10, 2020

This app is essential to the success of my little store as we only do store pickup and home delivery from our floral shop. The pleasant and speedy responses are SO appreciated for the little tweaks that we have had to make to our app. Thank you for an excellent product.

Robin Hollow Farm
United States
27 days using the app
December 21, 2018

This app do exactly what we want. The supporting team is very good. Quick responses & very cooperative. They help me fix the google map, remove store opening hour & fix translate problem. Definitely recommend this app, and if you have issues of this app, the support team will be there for you right away.

myCarun
Hong Kong SAR
9 days using the app
Edited July 25, 2021

Great app with many customisable functions. Had some trouble setting it up however Sterling took the time to help us through it very patiently and went the extra mile in figuring out how to solve our problems. And even months down the line, they were always happy to help. Would definitely recommend this app.

Mudita Cakes
New Zealand
6 months using the app
Edited May 3, 2019

I got this app in hopes of customizing it to work as a "hold order" system rather than a "store pickup" one and the features were versatile enough that I got it working for what I needed and the support staff was great about fixing and customizing the things I couldn't. Overall t's a fantastic app with great support.

Chibi Chop Shop
United States
8 days using the app