Bird Pickup & Delivery Date

Title: Excellent Customer Support and Great Multi-Location Pickup Solution!

We recently installed Bird Pickup & Delivery for our Shopify store, Nemuree Shop, which operates two physical retail locations in Malaysia.

The app allows our customers to choose their preferred pickup branch, date, and time, making the shopping experience much more convenient.

We encountered a few technical challenges during setup, particularly with theme integration and fulfillment routing. However, Rohit from the support team was incredibly helpful, patient, and responsive throughout the entire process. He took the time to explain how everything works and helped us resolve the issues.

After several tests, the pickup system is now working well, including customer information, payment processing, and order details.

What impressed me most was the quality of customer support. Having a reliable support team makes a huge difference when managing an e-commerce business.

Highly recommended for Shopify merchants operating multiple physical stores.

Bird has been a great addition to our Shopify store. The app is easy to use, well-designed, and straightforward to set up. The delivery and pickup widgets look clean and professional, and they integrate nicely into the overall store experience.

The pricing is reasonable for the features offered, and the support team deserves a special mention. They’re responsive, attentive, and quick to help whenever questions come up.

Overall, a solid app that does what it’s supposed to do without unnecessary complexity. Definitely worth considering for Shopify stores looking for a reliable delivery and pickup solution.

Brilliant app and support, i have been through 3 differnet delivery softwares to find exactly what i was looking for, support has been fantastic, very quick to respond and nothings to much trouble, certain features i wanted wasnt avaible and the devolpment team built them for me, couldnt reccomend enough

Absolutely amazing customer support! I reached out with an issue where customers were able to submit pickup orders without selecting a pickup date and time, which was causing confusion and requiring me to follow up with customers after they had already paid.

The support team solved the issue within literally 2 minutes! They immediately understood what I needed, showed me exactly where to find the setting, and had me completely taken care of in no time.

Fast, knowledgeable, and incredibly helpful. This is exactly what great customer service should look like. 5 stars without hesitation!

I appreciate that my customers can choose a delivery or pick up time that I have previously set out. It makes it so much easier then having to connect with each customer.

I can also set black out dates for vacations! Whenever I have issues they have always been able to fix it on their end. This is super helpful since i'm not a tech person at all.

Not only is their app great to work with and easy for customers, but beyond that their staff and support are incredibly patient, knowledgeable and helpful. You really will find this is a must have, and great value compared to more expensive(and often clunkier) apps.

We have used this app for years flawlessly. Eventually, due to some automatic updates to our theme that occurred we had an issue. The support team fixed my issue quickly and we were back up and running. Thank you so much!

They helped with any and all of my concerns! They took their time and were very patient with me! My website is in tip top shape now.

Support was incredible about helping me with the issues I couldn't solve myself! This app is easy to use and support is fast when you need it.

Customer service was super quick to fix my CSS issue!