Subi Subscriptions App
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Reviews (928)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this app as very easy to set up, often launching subscription plans within minutes. It’s used for subscribe-and-save and loyalty-style programs, with recurring orders, a self-service customer portal, and smart recovery now in the base plan. Widgets are modern, customizable, and integrate cleanly with Shopify. Support is frequently praised as fast, hands-on, and willing to customize features and design, with helpful AI chat for smaller issues.
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Setup was incredibly quick and easy, and the customization options were simple to apply. We were able to get everything set up exactly how we wanted in no time at all.
Nilou was a huge help throughout the entire process! She patiently answered all of our questions, made sure we understood our options, and helped us get everything working exactly the way we wanted. She made the entire setup process painless from start to finish.
We’re extremely happy with our experience with Subi so far and would absolutely recommend it to anyone looking for an easy-to-use subscription solution for their Shopify store.
Thanks, Courtney. I'm glad setup was quick and that Nilou stayed with every question until you were clear on your options.
Koorosh, Subi cofounder
Escalated a customer portal issue and Aaron had it solved the same day. We had a subscriber who could not find where to manage her subscription, and when we dug into the setup we found a few things
that needed changing. Aaron helped us sort it out and unlocked the embedded portal for us on the spot, no back and forth
The app itself does what we need. Customers can now skip, pause,
reschedule and cancel from inside their own account, and the renewal
reminders mean nobody gets charged by surprise anymore. Setup took
some configuration to get right, but the settings we needed were all
there once we knew where to look.
What made the difference here was the support. Aaron, specifically.
Getting a real answer the same day from someone who actually fixes
the thing is rare.
Hi Denisse, thanks for writing this one out in full. Aaron unlocking the embedded portal the same day, with no back and forth, is how it should go, and I'm glad that is what you got. Your note on setup is fair. You should not have to already know where to look, and that part is on us. Two years in, that is the feedback worth having.
Koorosh, Subi cofounder
I've been using Subi for a couple of years now. I give the support 5 stars. Nilou was super useful and responsive.
They recently added smart recovery as part of their base package (meaning you no longer need to buy the feature as an add-in). That bumped my score from 4 to 5 stars.
Hi Jason, thanks for this, and for nearly two years of running Apex Magazine on Subi. Smart recovery belonged in the plan rather than behind a paid add-on, so moving it was overdue on our side. Glad Nilou could help.
Koorosh, Subi cofounder
Great customer support! The platform is powerful and offers a wide range of features to explore. While it can feel a bit complex at first, the capabilities make the learning curve worthwhile. There's a lot of potential to unlock with this technology, and I'm excited to continue exploring everything it has to offer. Overall, it's an impressive and robust solution. grateful for having a meeting Jasmine and Arron and their team.
Hi Barbara, really glad the loyalty launch came together well and that the call with Jasmin and Aaron helped move things forward. Six months in, with your skincare subscriptions running and loyalty live, you're getting real depth out of the platform. The learning curve you mentioned is something we hear, and it's good to know the capabilities on the other side are paying off for Bee Naturals.
Thanks,
Koorosh, Subi cofounder
Migrating from Skio to Subi was incredibly easy. The team was extremely helpful throughout the entire process, making the transition smooth and hassle-free. Everything has been working great since the migration, and we’re very happy with the switch. Highly recommended if you’re looking for a simple, reliable subscription solution.
Hi Ico, really glad the Skio migration went smoothly and that everything has been working well since. Subscriptions for prenatal supplements are exactly the kind of use case Subi was built for, so it's great to see it running reliably for Nurture.
Thanks,
Koorosh, Subi cofounder
We had been thinking about offering subscriptions on and off over the years, and finally decided to give the idea a try. After a good deal of research, and discussion about which features were most important to us, we chose Subi.
With friendly support and advice from Rick, we made sure we understood the terms and conditions before installing and setting up the app for a trial. After nearly a year, we continue to await a first subscriber—but we are confident that that lucky customer will have a good experience.
Hi Julian, I really appreciate you sharing this. Choosing a subscription app after years of weighing the idea, and doing that much research before committing, says a lot about how seriously you run Bubble Brothers. I'm glad Rick was able to help you feel confident in the setup.
I know the wait for that first subscriber can test your patience, but you've put together a genuinely strong range of subscription options. When that first customer does subscribe, the experience will be there for them.
Thanks for sticking with us.
Koorosh, one of Subi's cofounders
I had an amazing interaction with Stella. She understood EXACTLY what my issue was and worked over a couple days to resolve it. Truly an exemplary customer service representative!
Hi Janice, thank you. I'm glad Stella understood exactly what was going on and spent the couple of days it took to sort it out. Four years in, that's the help you should always get from us.
Koorosh, Subi cofounder
Pearl was great, solved my problem quickly and gave clear direction.
Thanks, Michel. I'm glad Pearl got to the bottom of it quickly and left you with clear steps to put it right.
Koorosh, Subi cofounder
Team is always ready to help with any bugs experienced, great customer service!!
Thanks, Chloe. I'd rather you never hit a bug at all, but when you did, I'm glad the team was right there and kept at it until it was fixed.
Koorosh, Subi cofounder
I had a great experience with the app, especially with Pearl from customer service.
She was fantastic. She met all my expectations, did a great job, was patient, and went above and beyond. Thanks again, Pearl!
Thank you for over a year with Subi. I'm glad Pearl was patient and went above and beyond for you.
Koorosh, Subi cofounder
