Appstle℠ Subscriptions App
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Reviews (9,077)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this is a core tool for running subscription businesses, from small brands to stores with thousands of subscribers. They highlight flexible features like build‑a‑box bundles, prepaid and sequential plans, customer self‑management, and strong branding customization. Support is frequently praised as fast, hands‑on, and excellent for complex migrations and theme tweaks. Pricing is viewed as fair, and merchants consider it reliable for long‑term recurring revenue.
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I've been using this app for about 6 months now. Customer service is available 24/7 via chat and they're always nice/helpful. I use appstle for 4 different monthly subscription options. There's a lot of customization options that I haven't needed. It's relatively easy to use, but since there's a lot you can do, it sometimes takes a while to find what you're looking for in their app. They have a mailing list export system and the option to create one time, monthly, or annual subscription options.
Overall, it's a great app but there were a few things I wish I knew before I switched over. Directly masss emailing subscribers is not possible from the app. You need to use a third party, so make sure you do the monthly math for that additional subscription. Any annual subscriber address information does not retroactively save on existing orders, so you have to manually update those for future orders to go to the right place even if the customer updated their address on their profile. You're not really able to customize the subscription management page much, which I wish was possible to add some additional info to. Until recently, there was not place to see the total active subscription count. I noticed they just added it, which has been really helpful for preparing inventory!
I'm very happy with our Appstle purchase. It was easy to set up, and whenever I've needed assistance, their team was able to help immediately and effectively via chat. I'd give five stars on the overall product and service. I only gave four stars because I expected to be able to do some of the troubleshooting myself that I had to contact them about. I'm sure they're using my experience to improve their product, and I'd recommend them.
Very responsive and helpful team. They offer detailed explanations on how to manage things yourself and troubleshooting the odd issue very quickly. There is room for improvement for translation management for multiple languages, this could be easier.
Support is good and the app is great for payment plans. The only issue we've run into so far is special pricing in Shopify and how that affects the subscription payment options
Good app and intuitive to set up in minutes. Easy to contact support and able to help quickly and clearly
Alvin helped me he was awesome!! Took great care of me and gave me the information I needed! I want to give 5 stars!!
We’ve used Appstle for nearly 5 years and, overall, the platform has worked well for our subscription business. However, over time we’ve become increasingly frustrated by features that were previously available on our account being moved behind higher-tier plans without any proactive communication.
Most recently, a feature we had actively used operationally for years was suddenly disabled and reclassified as “Business Plan only,” despite there never being any indication that it had originally been a temporary or complimentary feature. Even internally, support responses appeared inconsistent regarding the entitlement itself.
The issue is not simply about paying more. SaaS platforms evolve, and pricing structures change. The frustration comes from long-standing workflows suddenly breaking after years of use, creating operational issues and customer friction for merchants who built parts of their subscription experience around these features.
To Appstle’s credit, the team eventually resolved the issue after escalation and re-enabled the functionality on our account. We appreciate that outcome. However, I strongly believe the company needs to improve transparency around feature migrations, legacy account handling, and communication with long-term customers.
Merchants who supported the platform in its earlier stages should not feel like established functionality can disappear overnight unless they upgrade to increasingly expensive tiers.
Hi, This is Ria, the co-founder of Appstle. Thank you for being a long term customer of Appstle. When we price gate previously available features, our standing policy is to grandfather long-term merchants, and that policy is built directly into our app. When a new plan-gated feature is added, accounts that pre-date it are automatically treated as already having access. That's why you've continued to enjoy a number of capabilities on your free current plan, which for newly installing merchants, sit on our Business or higher tiers (extended limits, several Customer Portal options, automation features, etc).
The "Let customers add one-time purchases to their subscription orders" toggle is the one case where this didn't behave the way it should have on your account, since a backend check was overriding the grandfather rule.
As you mentioned, we have now applied a fix to that issue. Feel free to reach out to us anytime at support@appstle.com if you have any other questions.
Vi er lige startet med at bruge appen, men det virker umiddelbart til at fungere rigtig godt. Deres chatbot fungerer fantastisk.
The app itself had some issues in the beginning, but after contacting the customer service it was all resolved very quickly. High quality customer service!
Le support est vraiment top, très efficace, très réactif !
L'application gagnerait à être plus simple à configurer.
