Reviews (468)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a reliable, long-term invoicing solution that “does exactly what it promises,” automating invoice creation and emailing to save significant admin time. It’s especially valued by B2B and wholesale stores in EU countries with strict tax rules, handling VAT, credit notes, and e‑invoicing (e.g., Peppol). Merchants praise its intuitive setup, deep template customization, strong automation options, fast exports, and outstanding, proactive support.
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We have been a happy user of Sufio for many years BUT BEWARE if you export and collect prepaid duty at checkout they cannot show duty as a separate line on the invoice, but do include it in the total. It has meant we need to find another invoicing app that can handle this.
updated to **** as support did come back with an unsupported fix which will do for now, many thanks
Thank you for your many years with Sufio and for updating your review. We’re sorry this limitation caused disruption to your invoicing workflow, but we’re glad our support team was able to find a workaround that helps for now.
We truly appreciate your patience, understanding, and continued support.
Einfache Erstellung von Rechnungen, gutes Optik, aber Textänderungen in den Kundenbriefen und Gutschriften erfordern sofort ein Upgrade auf ein für kleine Firmen sehr teures upgrade.
Kundenservice ist super.
Vielen Dank für Ihre Bewertung und Ihr Feedback!
Es freut uns sehr zu hören, dass Sie die Rechnungserstellung mit Sufio als einfach empfinden und mit der Optik der Dokumente sowie unserem Kundenservice zufrieden sind.
Wir verstehen natürlich auch Ihren Hinweis zu den Textänderungen in Kundenbriefen und Gutschriften. Einige erweiterte Anpassungsmöglichkeiten sind je nach Funktionsumfang in höheren Plänen enthalten, da sie zusätzliche Flexibilität und individuellere Anpassungen ermöglichen.
Ihr Feedback dazu wissen wir sehr zu schätzen und nehmen es gerne mit auf.
Vielen Dank nochmals, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen!
The first set up was very easy. Afterwards I needed some help. It was great service with rest of the integration of the app in our store. They reply and help is very quickly. We have a couple of request for some changes, and they will look into this for us. Very happy with that it will be taken into consideration for developing our wishes.
We’re so glad the setup was smooth and that our team could support you quickly. Thanks for your kind words and for sharing your ideas, we’re excited to keep improving the app with your feedback!
Great experience so far. Really streamlined our process. Does not do everything we would like yet, but very impressed by development commitment to offer new functionality in near future. Customer service very accessible, helpful and prompt replies.
Solid App. Simple to use, effective and inexpensive. Support is great as well, very responsive.
Excellent app to have automatic invoices. Amazing support, solving problems that are not even theirs. Although maybe a little bit expensive since I had to go for the extended plan (starter pack only has 7 invoices a month and no VAT exemption options). But I would still highly recommend it if you're looking for an invoicing solution.
Extremely easy to use. Interfaces with Shopify well. Only reason I cannot give them a 5 star review is because there is no phone support. In today's fast paced business world, having a person you can talk to is paramount.
Great app, looks good and works fine. And when i had questions i received very quick and good support.
Thanks for the nice review Bjorn. Let us know if you ever need help with anything else!
We used for a while and was a GREAT solution, however, the invoice does not update if the order is changed post marked as pending, which is surprising. The nature of our business means orders can get changed regularly but if your orders do not then I would highly recommend.
Thanks a lot for your review! :) We are happy that you used our app.
As you have mentioned, Sufio is not able to automatically reflect changes that were done in your Shopify order after the invoce is created. The only solution, for now, is to set up creating invoices in a way that they are created once the order is paid or fulfilled.
We understand that support for editing orders could provide a more seamless experience for our customers and it is something we would definitely like to add in the future.
Great app. We needed to show each discounted price on our b2b invoices and founded this app. Invoices can be translated into Japanese, but orders and other aspects were not fully supported. But after contacted customer support, they solved the problem! Quick answers, good communication.
However, it would be nice to be able to add columns as well as rows. Also, it would be great if it had more templates or if we could change the design in more detail. The address alone fills half the paper. We look forward to future updates.
Thank you for taking the time for your review and constructive feedback. Feedback like this is what helps our team recognize the needs of our users and expand our services.
I'm glad to hear our Support team was able to assist you with displaying the requested Japanese format.
I noticed your point about design changes, but I didn't see it come up in conversations with our team. Indeed, we can make many changes using our template editor on the Design → Edit Code page of your app. This feature allows you to customize the template of the invoice to add/remove content, change sizing, or relocate content.
Our Support team will follow up with you to discuss this with you and see what we can do :)
