Reviews (9)
Refine
-
By rating
Descargamos la aplicación, realizamos un primer pedido de prueba, el etiquetado con las espicificaciones de los productos mal no, lo siguiente, no podemos contactar con nadie para que nos solucione el problema.
Hello. If you actually received a product with a faulty label, we are very sorry that this happened.
However, we could not find any email or chat message from you anywhere. We have also just tried to reach out to you via your store email, but the email could not be delivered because the email address is invalid.
Please reach out to us, and if you can send us proof that something is wrong with the label, we will be happy to refund your money.
We are sorry for the inconvenience and would be happy to help resolve this.
Disappointing experience so far. My test product arrived late, the container was dirty, the label looked poorly finished, and there was even a hole in the inner seal.
Shipping costs are also high, and communication around promised adjustments has remained unclear.
What concerns me most is that the marketing creates the impression that you can launch a compliant supplement brand quickly and easily, while Belgian sellers may still face significant local registration, compliance requirements and additional costs. This should be communicated much more clearly.
If you are seriously investing in a brand, you need to be able to trust the product quality, fulfilment and information provided. At this point, I do not have enough confidence in Suplify to move forward comfortably.
We have just offered you a full refund for your subscription fees, as well as the product and shipping costs, but you refused. Also, you could have contacted us before writing this review.
