Swap Global

Swap has been fantastic to date! They are always very quick to support with new developments as the global trading landscape continues to change for E-com brands.

Nisha and the team supported us with an integration into our 3PL's WMS that's resulted in significant savings on EU D&T through a better pricing strategy and supporting documentation.

If we've had any minor issues the team have resolved them quickly and i'm looking forward to exploring more opportunities with them soon.

New to the system but it's already making a big difference to the operational part of our business. The process has been great, the onboarding team have been incredibly helpful and I really appreciate the support of having a dedicated account manager to touch base with and help use the system to grow our business.

Swap is a really useful tool that helps us manage our store returns seamlessly, making the process much easier for our team. The whole team is wonderful to work with and always so helpful and efficient when it comes to our requests, providing quick updates and resolving any issues.

We would especially like to highlight our Account Manager, Eoin, who is always on top of our account and incredibly proactive in helping us with anything we need. He is a pleasure to work with and always goes above and beyond to support us.

Swap is a comprehensive platform that provides an end-to-end service for global shipping and returns. The portal is easy to navigate both as a business and as a customer. Their AI integration also provides valuable data and insights into customer return reasons. The platform has made it easy for us to ship internationally on a DDP basis to our customers all over the world.

We’ve had a really positive experience using Swap for our cross-border sales.

Before implementing Swap, managing international trade was much more manual and complex, and it was difficult to get a clear view of the true cost to serve each market. Swap has made a huge difference by giving us much better visibility, flexibility and control over how we manage our international sales.

One of the biggest things we value is how innovative the team is. They’re constantly developing the platform, introducing new solutions and looking for ways to make things easier for us as a business.

The whole Swap team are great to work with, but a special mention has to go to Eoin, our Account Manager. He really takes ownership of the account, stays close to what we need and makes sure things keep moving from our side.

Overall, Swap has made cross-border trading much easier for us to manage and has become an important part of how we operate internationally.

Swap is very easy to use, and covers many areas that are not native to Shopify so it saves us downloading other additional apps. It provides return data, product info check and various analytics that are helpful to review how our business is doing. It also constantly rolls out updates to provide new features and more customisations for users. The support team is very helpful and listens to our feedback to accommodate any new changes or suggestions.

We’ve had a really good experience with Swap for our cross-border sales. One thing we really like is how innovative they are — they’re constantly improving the platform and introducing new solutions that actually make things easier for us as a business.

It also gives us a lot of flexibility and control over how we manage our international sales, rather than everything being fixed. On top of that, having returns, inventory management, analytics and other tools all integrated with Swap makes things so much easier to manage in one place.

The team is also really responsive and always open to feedback. Overall, a great platform that keeps getting better.

Swap has really made things simple for us with handling shipping and duties to our USA customers. The team are very responsive and very quick to help us with any queries or shipping related updates we have.

Before implementing Swap, our cross-border trading was manual, complex, and difficult to manage. It was particularly challenging to get a clear understanding of our true cost to serve each international market.

Swap has made a huge difference, giving us a much clearer and more streamlined approach to managing cross-border trade.

Working with the team at Swap has also been a great experience. From the outset, they’ve taken the time to understand our business and requirements, helped us get to grips with the platform, and worked closely with us to make sure we’re set up for success.

The combination of a strong platform and a knowledgeable, supportive team has made Swap a great partner for our international growth. Highly recommended.

Arguably the most important piece of technology in our stack, and the team behind the tool are 1st class.
Been absolutely pivotal over the last few years in elevating the service we can offer to our customers and helping us to successfully grow international whilst navigating and expertly managing all the component parts of cross border trade.

Highly recommend for each of their services/tools.