Yotpo: Loyalty Rewards Program

Struggling to get everything together. Quite complicated to use. Some things don't connect the way they are supposed to, leaving some items going live when they don't work. I'm sure with practise it will be a great app but very much trial and error which may come across as unprofessional to people trying to sign up

I was confused as to why when I and a customer clicked her referral link, it was stating that I wasn't eligible for the discount. Thanks to Maria D. explaining that it was due to the IP address already being captured previously or the person has already made an order on my website. Thanks again for your help Maria.

The costumer assistance guy wrote me after couple of day from my first review stating that pagespeed problems were fixed, this quite amazed me as usually reaction time for this kind of request take months.

I just tested the app again and I still have -7 points on mobile and -4 for desktop on https://developers.google.com/speed/pagespeed/insights/

Sorry guys this won't work for my site.

I am extremely pleased with the customer service for this app. Twice this week I have had questions and gone to the online chat. Both times I was connected with Kerby and received excellent customer service. Very efficient, quick and helpful. Explained things to me so I could easily understand and even sent pictures showing menus to help me locate things easier when learning where to customize screens. Thank you for the excellent service!

Very positive experience with this app so far. I had some troubles on my end and they were very quick to respond and help me resolve the problem. I also appreciate the tiered plan they offer to allow us small shops time to build our customer base before moving up to the next paid tier. There are so many apps I would like to use to build my shop up for simple things that Shopify doesn't offer, but can't afford/justify paying the extra monthly fee at this time. So, thank you SO very much for offering this service for free for the little guys.

This review is initially based off of what I am seeing and they are supposed to be reaching out to me soon to go over why they are using all orders to calculate the charge. At least they are responsive. I'll update as we work through this issue. I started this App up last week, and at least half of the orders were never placed when the App was being used, so that struck me as incorrectly counting orders towards charging a fee. I also place manual orders through our shipping App to ship company documents, as well as replacement orders, returns, etc, and those are not true customer placed orders, so I do not think it's fair to utilize this metric as a basis for charging and I hope they're willing to fix this or work out a better resolve, so we'll wait and see. Either way, I'll hear them out to see why in their app it says all orders for the entire month are used to calculate charges and see if there is a misunderstanding. Also, it is showing one email is responsible for clicking the link 39 times, so I am waiting to hear how that metric is calculated.

The app works good! but it required me to install a script on the overall site who slows down my site critically. This solution does not worth the amount of unused javascript.

Our customers earn rewards points on shipping fees and taxes paid... not just their purchased item's total. This whole experience with Swell / Yotpo rewards has been a nightmare.

Points feature for rewards is ok but referrals is the worst I've experienced- used to have Referral Candy and then Talkable. ROI is non-existent, admin doesn't display properly, felt like a guinea pig the whole time with a Beta product

The app works well, however, as a free plan member, it baffles me why clients that sign up through the Subscribe prompt are not automatically entered into my subscriber list on Mail Chimp.

The video does not work, so there is no guide to follow for the setup.