Yotpo: Loyalty Rewards Program

The support is absolutely not responsive. The app is buggy, the setting is not user-friendly.

1. Follow @ Instagram can be completed multiple times. I have many buyers just earn many points and just get rewards with the points, which cause a loss in business. The support never get back to me although 3 days passed, I have to manually adjust the points for all the customers

2. Refer a friend doesn't work although "fraud prevention" has been disabled.

Unbelievably, the pricing structure is programmed to include Point-of-Sale sales when determining your tier. So not only is Swell structuring what they charge you based on orders that they have absolutely nothing to do with whatsoever (offline sales), but they then want to claim a surcharge per sale for each of those offline sales when your total net number of sales exceeds a certain number (depending on your tier, its 200 for the $29/month plan). As though they deserve payment for your offline sales. Utterly absurd. Swell should be ashamed of themselves. There's plenty of competition in this space to avoid this underhanded approach, even if doing so purely on principle.

I believe this is the first negative review I've taken the time to write about any app.

Since Yotpo took over Swell has fallen apart with huge holes in the sales data. Not a good way to build trust with customers when their sales are not all registering in the loyalty program. After more than two months, and countless emails and excuses, the same problems persist.
I am forced to pull the plug on Swell/Yotpo and face my unhappy customers.

Stay away from this app!

Avoid this application by all means!!!!!!

Never use this service and it has cost us a lot to fix all the problems. Rewards system works for our business, and our customers check their rewards very frequently and it was all good until one customer reported missing points, it turns out that for that particular customer, Swell did not automatically give points and we had to manually add points to her. It was a VIP customer and we get requests to manually add points very often and that requires lots of time, and it DECREASED our customer satisfaction by a huge chunk, and we see less and less orders because our VIP customers are not happy about having to email us to get their points added. Swell charges you a fee once you reach certain subscribers, and bigger problems will happen then.

I reached out to their support team and they do not respond to you until one week later, when all of our customers are officially pissed off. the only reply from them is that I need to contact Shopify, that it is Shopify's problem in sending them orders, but it only happens to random orders, meaning that Swell does not work fully compatibly with Shopify, so this system should not be used by any business, just to save some troubles.

The response I get from Shopify is that I need to contact Swell, as Swell is the developer and they need to sort out the problems with Shopify.

Then Swell just does not care about our business, and our customers are not getting points, and we as a business piss off our customers by not able to give them points automatically as promised. This Swell rewards is a huge joke!

We are moving to a new reward application that actually works, so bye Swell!

Paying $630.00 USD a month but receive zero support. Asking for help on some simple issue but was not willing to help, keep pushing us away. Feel like a fool to sign a year contract. Be careful.

Jeff was really helpful. Thank you so much!

App store: $199 – 800 orders, app already installed – 500 orders, and when you increase it to 800, it now costs $259. To me, this seems very suspicious and like a scam right from the start, and that's only half the features. If you want all the features, it costs $699 for 1000 orders.

Una excelente herramienta para fidelizar al cliente. Todo correcto, además John G, en el servicio de atención al cliente me soluciona todos los problemas, rápido y seguro, gracias John G

Great app.

I've installed both the "rewards bar" and the referral widget. Really a great way to engage costumers and the overall LTV. Just got off the chat with Gabriel at their support chat with an issue I was having with the rewards bar. Gabriel helped me right away.

Would really recommend this app to other e-commerce that would like to start their LTV journey.

Irvin was amazing, so polite and sorted my query in just a few minutes! Can't rate highly enough!