Yotpo: Loyalty Rewards Program

Excellent customer service and technical support. Quit worrying about your loyalty program, and install Swell Rewards. Simple plug n' play, easy to configure, and very customizable. One of the founders, James, even took time to help me configure some strange requests for our store. Got it all up and running within 5 minutes, and our customers are loving it! Increasing sign ups, purchases, and customer retention rates. Huge thanks to the Swell Staff for being so awesome!!

Ecommerce is an amazing journey of connecting to others to deliver what feeds their soul. Swell Rewards has proved to be an extremely useful tool and addition to my site - rewarding people for their interaction in an easy to track and use way is powerful! I recommend Swell Rewards if you are just starting out with your store or if you are looking for a way to energize the connection to your existing clients or activate a new program to attract customers, Swell is perfect.

This is by far the best web app I've ever used! Customers can ask questions and get answers in real time! They also have a Tidio Chat android app which I have on my cell phone so I can respond no matter where I am! It also shows you what the customer is typing as they're typing so you can start typing your response before they're even finished so they don't have to wait around. If you want to up your customer support and satisfaction then this is the way to go!

-Adam from perfectionairbrushing.com

For a computer illiterate person such as myself, I loved how intuitive and easy to set up this app was! My business is still in its infancy so I'm using this opportunity to get all my favorite apps up and running for my page before I really start uploading my inventory, and I'm very excited about this incentive/coupon app as my way to get repeat business.

To top it off, I did submit a question that I had to the Swell people, got an answer the next day and it solved my problem. I love when a company does everything they can do not let questions go unanswered.

Just installed this app. Simply put, it's AWESOME! Lot of apps (including the paid ones) looks promising until you hit that roadblock and good luck getting any support. This is a very robust and useful app and yet very intuitive and easy to use. If you have a question or unsure what to do, just use the chat feature and they respond to you right away. I installed the app, created a campaign and added the rewards program/discount coupons in 5 mins. I almost feel bad for the developer using this app for free. But hey, if we hit the 100 orders threshold, we all win. Thanks again SWELL

ebellaapparel.com

Just installed the app, and had a lot of questions.

Got quick and excellent support from Sean and James.

I'm excited to try their spend/punchcard campaigns to promote repeat purchasing. Other campaigns I'd like: liking our fb page, social sharing and birthdays.

The features I'm looking for, according to them, are in the pipeline for the next few weeks:
- embeddable email newsletter signup form
- some indicator for customers to track how far they are toward reaching spend/punchcard campaign goal

What sealed the deal was their revised pricing policy that charges based on order volume, not number of customers.

I'll update this once I've tried it for a few weeks.

I'm giving Swell 5-stars after only 2 days since integration. Prior to Swell, I was using LoyaltyLion (for almost 8 months) -- and the difference is night and day.

A bit of back-story -- prior to Shopify, we were on AmeriCommerce for a year and used their native loyalty system -- the native program on AC was flawed from inception because it allowed customers to use points in checkout, and yeah, we could have set minimums for redemption, but it just didn't inspire participation. We could have built out drip campaigns -- but it was on us to build something that looked good and functional. Prior to AC, we spent a miserable year on bigcommerce with SLoyalty. Enough said. We are very happy with Shopify and now Swell Rewards.

The biggest pros for Swell:
1. Pricing model that increases as a store grows;
2. EVERY word of every text phrase can be customized to match the voice of YOUR store.
3. Mobile UI is actually designed for mobile;
4. You can modify any visual element with css;
5. On Shopify, guest customers converting to store accounts is a common theme - so Swell can "capture" the guest customer's accrued points, and now customer has all the points she earned;
6. Swell plays nicely with the other kids -- they use ScriptTag and is efficiently engineered. Does not slow your site down. Effortless integration.
7. Support was insanely great at onboard - I use CloudFlare for DNS and Swell needed to add a minor patch to be CloudFlare compatible. Took 5 minutes to sort it out.
8. I had a script that was not playing well with others. Swell identified this issue and helped me find a solution (email me and I'll name names);

Ok, only on the platform for 2 days, but I'm impressed enough at the ease of configuring and onboarding to post this. I don't write love letters very often.

If things change, I'll be back and update this.
Thanks, Swell!

Good concept, easy to use. Execution can improve

Nice app but I hope it can be made more intuitive.

Nice app, but it would be awesome if the prices get a little lower, but it is amazing anyway. But the real reason I give 3 stars is that it isn't updated for other languages than english, and you have to translate everything you could.