Reviews (168)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants recommend this app as a reliable, time‑saving way to sync products and inventory across multiple Shopify stores and regions. They say real‑time updates prevent overselling, even with thousands of SKUs. It supports dropshipping and collaborations, syncing inventory, prices, descriptions, and variants with flexible options for currencies and languages. Setup is described as quick and intuitive, and support as fast, patient, and willing to customize features.
Refine
-
By rating
Syncio has helped KOOKAÏ maximise sales by managing product and inventory across multiple regions. As a vertically integrated fashion retailer with new products dropping weekly, we have a large volume of SKUs which require constant changes to our stock file. Syncio has saved our team hours of work per week by updating our product in real time and providing us with the information we need to make prompt and informed business decisions.
The Founder, Jimmy, is extremely helpful, quick to respond and involves us in shaping the direction of future releases of the app by asking for our feedback and input. Thanks Jimmy and the team!
Syncio has helped KOOKAÏ maximise sales by managing product and inventory across multiple regions. As a vertically integrated fashion retailer with new products dropping weekly, we have a large volume of SKUs which require constant changes to our stock file. Syncio has saved our team hours of work per week by updating our product in real time and providing us with the information we need to make prompt and informed business decisions.
The Founder, Jimmy, is extremely helpful, quick to respond and involves us in shaping the direction of future releases of the app by asking for our feedback and input. Thanks Jimmy and the team!
We are using this app to - you guessed it - sync inventory between 2 Shopify sites. We realized an issue with inventory not syncing for orders placed but pending payment. Reached out to Syncio, and they responded quickly, and enabled these "Pending Payment" orders to also sync inventory (not a default feature, but something they can "turn on" if needed). Now this app meets our needs perfectly. We are still early on in our use, but I've completed several tests, and the app seems to update inventory just as it should, without any crazy unexplained inventory changes that we experienced with another syncing app. Thanks Syncio!
Thank you so much for the kind feedback!
Absolutely incredible. This app is an absolute game changer. If you are having issues with keeping up to date with inventory between Shopify stores fear no more!
The customer service is blazing fast, and Jimmy is an incredibly helpful guy. He not only helped us customize our store he listened to our feedback and is implementing new changes to make the app even more incredible.
The only bad thing I have to say about this app is I wish that we had found it years ago!
New features such as being able to sync orders as well as products are in pipeline as well.
6 Stars!!
Devon White
Women's Fashion & Swimwear
https://www.bikiniluxe.com/pages/about-bikiniluxe
Problems: 1. It adds tax to the second store when sending the order, but tax is already included in the sale price of the first store
2. It deletes skus from both stores when you delete it from one store. But not all the time, so you have absolutley no consistency in the synchronisation or non synchronisation of deleting products.
3. The stock levles have started to no sync even though in the app it says all is successfully synced.
4. When you try to solve it they can take 24 hours to answer your question, then another 24 hours ot answer your follow-up question. And so it goes on. It's the most expensive app I have and the least robust and with the poorest support. So we are weening off it from January next year. It woud have been different if the support was live chat All problems could be resolved timely. But they are not.
Thanks for your feedback and sorry about the experience that you've had so far. Quick points to the problems you outlined but expect us to reach out to you to resolve these ASAP:
1. This is a bug which we've been working on and have the bug fix ready for implementation this week.
2. Sounds like a misunderstanding here, will get in touch with you to clear up.
3. Will also get in touch with you on this - we really want to make sure that everything is all set up properly.
4. This is pretty disappointing for us to hear, we've relayed this to the team to see how we can do better. Again will chat to you in more detail about this.
Seems to work well. I've only come across one major issue:
We have a lot of bundles and use the Bundles app that sets the inventory of the bundle based on the inventory totals of the individual products. Syncio inventory sync seems to be triggered by either a Paid Order, or manual inventory edit... but if another app like Bundles adjusts the inventory of an individual product (because a bundle was sold), Syncio's sync is not triggered and does not sync the inventory. If an individual product of that bundle is sold, then sync is triggered and inventory levels on the source store catch up. This will become problematic if you have a lot of bundled products like we do... not sure of a good way to do bundles yet with this app and we don't really want to have to manually assign x number of items to multiple bundles in our source store.
Thanks so much for your feedback. We're looking into compatibility with the Bundles app and other options. We're getting more requests to offer bundles and we'll look to make this work soon!
Great app so our team isn't tied up reconciliating inventory manually all the time. The support is also second to none, 10/10 would recommend
We use this app on all the wholesale accounts we work with, and it is awesome! The customer service is quick and super helpful! Definitely recommend!
This app has been working well, and when there has been a bug the developers have been very quick to respond and provide a solution. Thank you for your app and great support.
GREAT support. We use Syncio to create products and sync inventory so these operational tasks aren't a nightmare. Someone usually responds right away and is very personable and helpful
