Reviews (221)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a powerful bookkeeping automation tool that syncs detailed Shopify and multi‑channel transactions into QuickBooks and Xero. They highlight accurate handling of complex setups, full breakdowns of sales, fees, taxes, and refunds, and easy payout reconciliation. Many value advanced configuration, historical imports with duplicate protection, and reliable background syncing. Support is frequently praised as responsive, patient, and hands‑on with setup and troubleshooting.
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The perfect solution to sync Shopify sales into QB Online as a UK-based business.
Excellent customer service. Sally took the time to assist me in setting up unique tax codes for varying products in our shop. She was patient, knowledgeable and took the time to ensure I understood each step required to implement the solution.
We tried using this app in our Shopify store for over a year but could not get it to sync properly and it has been a nightmare reconciling our books. After many attempts with their tech support, we were forced to find an alternative solution, which is much less expensive and has been working like a charm from the minute we installed it. To add insult to injury, Synder will not reimburse us for the 11 months this year we will not be using their app. What a waste of time and money.
Thank you for sharing your feedback with us. We are sorry to hear about your experience. At Synder, we are deeply committed to providing our users with a seamless experience and dedicated support. Depending on the plan, we offer support through various channels such as email, chat, phone or Zoom, along with a comprehensive knowledge base to assist you every step of the way. Our app is designed to be user-friendly for both setup and ongoing synchronization. We noticed that you were with us for several years, and whenever you had any questions, our team was quick to respond and assist you promptly. If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to ensure that everything runs smoothly for you.
Syncing with Synder is a game changer and makes it a breeze of it automatically doing all the work for you, which saves you alot more time.
They offer great support too which Andrew from their team was able sort out an issue in no time. Would recommend this to anyone who runs an ecommerce business.
My company recently started using Synder to sync our transactions from Shopify to QBO. I encountered some issues along the way while I was getting started, but Synder support has been excellent.
James Plummer was a great help and patiently showed me how to get everything syncing properly and running smoothly. I feel very confident using this App now and knowing that help is just a click away.
We've been using Synder for a couple of years now and find it extremely beneficial for our QBO accounting system. We recently had an issue where our synchronizations stopped working after an update and Marko with Customer Support was able to give me the resolution quickly. Overall, satisfied with the product and the support. George gave us excellent support.
Best if you're importing from multiple channels and syncing data by each transaction. Pricing may seem high, but assuming you're on multiple channels, it's not bad 'cause other apps charge by each channel, while Synder charge by the total number of transactions.
Found this app through the app store. Does the job well and as described. Only complaint is the inability to accept multiple currencies with the smaller plan. We sell in both the U.S. and Canadian markets, but don't have enough sales to justify paying the larger monthly fees.
Hello, thank you for choosing Synder and leaving your review. We are glad our app serves your needs. All our plans are tailored based on client feedback to align more closely with diverse business requirements, ensuring that you are not paying for the features you do not use. Our Medium tier, which offers the multicurrency feature, is not only about larger transaction volumes, it is also about valuable tools like instant sync and smart reconciliation that you use everyday to handle your transaction data, as per our records. Recognizing different business scales, we provide not only a yearly discount but also a progressive discount for the annual plan subscribers, which can go up to 10%. For personalized assistance or to discuss the right plan to meet all your needs, please contact us at help@synder.com. Our team is eager to find the best solution for you.
We have struggled in the past with the manual burden of syncing the Shopify transactions into QBO. This application definitely decreases the manual burden and helps to reconcile our books. There is a learning curve if your QBO needs to be set up a particular way to integrate properly. Still working through why certain transactions get "skipped" in the syncing process.
We've been using Synder for a couple of years now and find it extremely beneficial for our QBO accounting system. We recently had an issue where our synchronizations stopped working after an update and Marko with Customer Support was able to give me the resolution quickly. Overall, satisfied with the product and the support.
Turned into an existential threat to our company
Synder built an atomic bomb into our entire accounting and did nothing to fix it for one month. We do not know how to proceed, the Service is not replying and we do not have a way out. We have thousands of orders in the backlog that are not synced and no way to solve the problem. Our cash flow is off, our inventory is off and we are entirely blind.
Be aware of all the fake reviews of newly added users that only rated Synder. Check the negative ratings for an accurate idea.
Update: The friendly Service team helped us to solve the complete shutdown after multiple weeks. Now the tool is 20% working with multiple failures per hour. I am definitely not happy with the current state, as we have one person nearly full-time monitoring Synder.
Update: Weeks later, the tool is still not working. Errors and red flags are everywhere. We are in 24/7 contact with support but we are still looking for a solution.
Update: The issues seem to be fixed now and our books are restored correctly. Andrew worked hard to solve our problems and we appreciate his assistance. We will update this review in the future in case the system stays stable or collapses again.
Update: Another update. After reconciling our books we found countless other problems that were caused by Synder. The service guys (especially Vili) are legends but the tool simply does not work. It creates so many problems and we invest more time in trying to solve them than we are saving using the tool. For the past months, our inventory, sales figures, and revenues have been completely off and we are doing everything we can to straighten things out to close the year properly. So despite all the great and responsive service, Synder and everything is represents is probably the biggest problem we are currently dealing with as a company
Hello Maximilian,
We are sorry to hear about your experience. We’ve been in touch with your colleague throughout the whole resolution process and sent all updates to you as well to keep you informed. The data refresh is in progress, requiring an active connection on your end.
The speed of synchronization depends on the API limits of ecommerce platforms (Amazon+Shopify in your case). We’ve already reached out to you via phone and continue to actively communicate via email to ensure all your numbers are correct and up to date. We hope to see your review updated with new positive experience soon.
