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¡Muchas gracias por su reseña! Nos gustaría saber qué nos faltó para merecer una calificación de 5 estrellas. Valoramos mucho su opinión y agradecemos cualquier comentario que nos ayude a mejorar.
Si lo desea, también puede escribirnos directamente a support@inspon-app.zendesk.com. Estaremos encantados de escuchar sus sugerencias y ayudarle en lo que necesite.
Gracias
Poor experience overall and cannot recommend this app. Never works on my site and constantly disappears. When it does show up the text fields never come through on the order and will just show Textify. What??? Very poor app. Going to look for another. I need this to be fully functional as I am running a business and can't have clunky apps.
Hi,
thank you for taking the time to leave a review. I was a bit surprised by your feedback, as we didn’t receive any support request from you prior to the review.
If you run into any issues, our support team is available 24/7 and always happy to help — either via live chat or email. Since every store setup is unique and often influenced by other installed apps, some individual adjustments can occasionally be required, especially when it comes to variant pickers.
We’d really appreciate the chance to look into this with you directly and help get everything working smoothly, rather than having this reflected in a review that doesn’t fully represent the situation.
Please feel free to reach out to us anytime at:
support@inspon-app.zendesk.com
Looking forward to helping you get this sorted.
App does what I need, and upon installation I found it didn't mesh well with my theme (minor formatting). A quick chat and a few hours later, their dev made it work perfectly. First class support.
Hi,
thank you for taking the time to share your feedback.
We are happy that you liked the experience and if you need any further help, please let us know at any time.
Thank you very much
I’ve had a disappointing experience with Pascal from Textify’s customer service. As customers, we try our best to share our thoughts and ideas in good faith. However, when a support member responds with a poor attitude, impatience, or attacks the client instead of addressing concerns calmly, it reflects badly on the company.
The Textify app itself is good, but Pascal’s approach in handling customer communication comes across as inappropriate and impolite. Customer service is about patience, empathy, and solutions — qualities that need to be reinforced through proper training in this case.
Thank you for your feedback. From our side, the conversation was handled in a respectful and professional manner.
Unfortunately, the discussion became challenging due to a lack of patience and respectful communication. While we are always happy to help and thoroughly investigate issues, some matters require time and cannot be resolved instantly. Productive support depends on mutual respect and constructive communication. When interactions become confrontational or impatient, it creates a situation that is not productive for either side.
That said, we remain open to assisting further and are happy to help as long as the conversation is conducted respectfully and without attacks or aggression.
We are all human and not automated systems — words matter. We kindly ask for the same level of respect that you would also expect and extend to your own customers.
First time customer and my experience was excellent. Customer service was friendly and efficient. The monthly pricing is very affordable for someone that has no knowledge about coding. The App is very easy to install and use. Besides there are lots of videos to help you understand how to use the different features it offers. Very pleased with my purchase so far and will def. highly recommend to others. Thank you so much Pascal and the team!!!
This app is perfect for our business as we often need to use several custom textboxes for customers to enter very specific details pertaining to their order. The textboxes are highly customizable with many different feature options. Anytime a question or issue arises with the app, the Textify team is quick to respond and resolve it. If we need a specific functionality added to the app, the team is always able to accommodate us and make it work. They're very efficient and kind. Highly recommend.
We have used this App for over 2 years for our online car paint store. It allows our customers to input car details, so they can have custom paint mixed to their specific vehicle. The App is perfect for our needs and runs very smoothly. We recently had an issue (our end), when certain orders were being placed. Customer support was there on hand to quickly and conveniently rectify the issue. 5 Stars from us! www.paintgear.co.uk
Definately the best app I could ever wish for. A lot of personalization options and the customer service at the highest level. Quick responses and solutions to problems. I would recomend this for 100%!
I had a concern that customers can check out using quickview function without inputting their custom text. I contacted the app developers with a quick question.
To my surprise, they applied a fix within couple of days. Quite impressive.
The app is quite flexible and simple to use.
Shout out to Anna who handled my ticket. She was quite courteous and updated me throughout.
Simple but effective! This app is easy to install, easy to set up, and support is easy to work with if the need arises! Anna from support was able to assist me with a very minor issue I had when I switched over to a new theme. My text box had stopped working as intended (making the customer type in their customization before allowing them to add their item to their cart). I submitted a ticket requesting help, and less than 48 hours later (over a weekend, I might add!) and my Textify app was back in business. I love the simplicity and cost effectiveness of this app! It saves me a bunch of time with every customized order I get, because now I don't need to email folks after their purchase to collect their color requests. Thanks for making my little hobby business run that much easier! <3
