Tidio: AI Chatbot & Live Chat

Una experiencia muy buena la verdad, antes usabamos PERMUT y nos hemos cambiado a TIDIO, muy top.

Ojala los precios fueran un poco más asequibles, pero en cuanto a funcionalidades, top.

We've been using Tidio for our website live chat for about six months now, and the platform's ease of use has been a real standout. The setup was quick and intuitive from day one — no steep learning curve for our team to get up and running with live chat on our site. The dashboard is clean and easy to navigate, so responding to customer inquiries feels straightforward rather than clunky. It's made day-to-day customer support noticeably smoother for us. Would definitely recommend it to other teams looking for a hassle-free live chat solution.

Super Support-Tool für unseren Onlineshop

Wir nutzen Tidio für unseren Kundenservice im Onlineshop und sind sehr zufrieden. Die Einrichtung war unkompliziert und die Anwendung ist übersichtlich und intuitiv.

Besonders hilfreich ist für uns die schnelle Kommunikation mit unseren Kunden direkt über den Shop. Fragen können unkompliziert beantwortet werden und wir haben dadurch einen deutlich besseren Überblick über die Kundenanfragen.

Auch die verschiedenen Funktionen und Automatisierungsmöglichkeiten sind für unseren täglichen Kundenservice sehr praktisch. Insgesamt ein zuverlässiges und benutzerfreundliches Tool, das wir gerne weiterempfehlen.

We’ve been using Tidio’s Lyro AI Agent along with their automated Flows and have been very happy with the results. Our AI resolution rate is around 90%, which has helped us significantly reduce the number of customer service inquiries our team needs to handle manually. Overall, Tidio has been a great addition to our customer support setup!

We’ve been working with Tidio since late 2025, beginning with development and implementation before going live in February. We currently use the platform across email, chat, and social media support.

One of the biggest strengths has been the level of partnership and access we’ve had to Tidio’s experts, technical teams, and internal resources. As our needs have grown, they’ve continued to push new features and functionality that help support higher volume and a more complex operation.

Lyro has also been a valuable tool for our team and continues to play an important role as we expand our use of AI within customer support.

There are still areas we would like to see evolve, particularly the ability to automatically assign email tickets to help prevent cherry-picking, which is an important challenge in contact center operations.

Overall, our experience with Tidio and their team has been very positive, and we look forward to continuing the partnership as the platform develops.

Tidio, especially its AI agent, is a great help for me as a one-man brand, allowing me to provide exceptional customer support without spending much time on it. It learns from my website and the links I provide.

Jure / Moonchild Skunkworx

So far I am very impressed with the Tidio system with Lyro! The full extent of the services can optimize customer service all in one platform and allow AI to automatically answer repetitive questions, and escalate questions when appropriate.

Tidio is very user-friendly and easy to get started with. The seamless integration with Shopify makes managing customer chats and store activity straightforward.

However, there are a few notable drawbacks. The 7-day free trial feels far too short, especially for growing businesses that are actively building their brand and need more time to fully test and set up all features. Additionally, customization options feel somewhat limited or uncertain depending on your store's setup.

The biggest downside has been customer support—responses have been very slow, and in some cases, I haven't received a reply at all. Improving support response times and extending the trial period would make this a much better experience for new store owners.

As a small business owner, Tidio has made customer support much easier. Customers get instant responses, and we can manage chats from one place. It has definitely improved our website experience. Great app!

Tidio is great! We have seen better conversions since using it and will now install it on all of our stores