Reviews (23)
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As a new merchant and experiencing scary challenges, I was so thankful to have gotten the best customer service from TopDawg. Paul in customer service went beyond in helping me tackle those challenges even as far as communicating through my Shopify support team. Paul assisted me every step of the way in receiving my phone calls and the response to my emails directly and efficiently. Paul treated my business like his own and guided me through those challenges. TopDawg has plenty of great products at great prices, their website is user friendly. THE BEST CUSTOMER SERVICE!! Thanks TopDawg!!
Bertina, we can't thank you enough for the 5-star review! We pride ourselves on excellent customer service and timely communication. Thank you for sharing your positive experience and for being a loyal customer!
Using the app for a fairly well trafficked and known brand to add additional items and so far functions well. Need to work on some of the processes and returns, but support is quick and helpful to solve and take feedback.
We would like to thank you for sharing your experience working with TopDawg! We greatly appreciate the feedback and will share this with our team so we can continue to improve our service.
I like TopDawg alot. Are they perfect? Probably not. Are they much better than other drop-shipping companies I've tried - YES! BY FAR. Of course they do have some issues here and there. Of course I wish their Suppliers would provide a more retail-ready catalog product decriptions along with UPC codes being transferred automatically into Google Fileds of Shopify. Yes, making the store retail-ready took some tedious manual labor. And of course I would love for their Suppliers to be more accurate in terms of inventory updates. With all that said - comparing to other companies I was working with - TopDawg Customer Service is SIX out of five stars. Their built-in shipping calcullator is great. Their invoicing/accounting system is very accurate. You can always call and the phone WILL be pciked up 10 times out of 10. Belive me, in my previous experience - this fact alone is a luxury in the dropshipping industry. You can shoot a quick email and it WILL be answered within a very reasonable time. The bottomline is - just like any and every business out there TopDawg might have a room for some improvement. And they are doing a good job improving. Overall I am very much pleased with their service.
Hi For Pet With Love, thank you for reaching out and providing us with this valuable feedback! We always strive to provide our customers with excellent customer service, and we really can’t thank you enough for your kind words. We will share this review with the entire team, so they know to keep up the hard work.
Paul is great! They have helped me scale! Although, I am still small their customer service is unmatched!!!!
Hello Puppy Community, Thank you for your kind words and the 5-star review! We are thrilled to hear that Paul was able to assist you.
They are always so very helpful!
Hi Rosies Pet Paradise,
Thank you so much for your 5-star review—we truly appreciate your support!
We’re glad to hear that you’ve found the TopDawg team helpful. Providing responsive, reliable support is a big part of what we strive for, whether it’s assisting with product imports, order fulfillment, or helping you grow your dropshipping business.
It’s great to be working with Rosies Pet Paradise, and we’re excited to continue supporting your success as you scale your store with our network of U.S.-based suppliers and automated dropshipping tools.
If you ever need anything, our team is always here to help.
— The TopDawg Team
I recently had the pleasure of working with Paul from TopDawg, and I can confidently say that the service provided exceeded my expectations in every way. From the very beginning, Paul demonstrated exceptional professionalism, attentiveness, and a personalized approach that made me feel valued as a customer.
What truly sets TopDawg.com apart from other platforms is not just the quality of their services, but the genuine care they put into ensuring their clients’ needs are met. Paul went above and beyond to assist me, offering insights and solutions that were not only efficient but also tailored to my unique requirements. It’s rare to come across a company and a representative that deliver at such a high level.
The customer service at TopDawg.com is on a completely different level compared to any other platform I’ve used. Paul’s dedication, paired with the overall excellence of the platform, truly sets them apart. I’m grateful for the exceptional experience and highly recommend their services to anyone seeking personalized, top-tier support.
Thank you, Paul, and the entire TopDawg.com team, for making my experience outstanding! Brian, Florida
Thank you so much, Brian, for taking the time to share such a thoughtful review! 🌟 We’re thrilled to hear about your outstanding experience with Paul and our team. At TopDawg, we pride ourselves on providing not only reliable services but also genuine care and support for our retailers, so it’s wonderful to know this stood out in your experience.
We’ll be sure to share your kind words with Paul—he’ll be delighted to know his dedication made such a positive impact. Feedback like yours inspires us to continue raising the bar and delivering the personalized, top-tier service our customers deserve.
We truly appreciate your recommendation and look forward to continuing to support you and Koda & Co as your business grows. Thanks again for choosing TopDawg!
— The TopDawg Team 🐾
Fast customer service!
Hi Luxvetco,
Thank you so much for your 5-star review. We love to hear that the TopDawg support team is responsive to our customers’ needs. Your business is especially important to us and thanks for choosing to work with TopDawg and for being a crucial part of our dropshipping platform.
Really nice people to work with, very straightforward and honest.
Hello Pawesomeproducts.com, thank you for leaving us a 5-star review! We greatly appreciate your feedback.
My team and I have been working with the Top Dawg app integration for the past six months, and we absolutely love it! The impact on our business has been incredible.
We’ve grown our store catalog from just a few hundred products to nearly one thousand — and we’re still expanding. The integration has made it easier than ever to scale, diversify our offerings, and deliver more value to our loyal customer base.
We’re excited about the continued growth and the opportunities ahead. Partnering with Top Dawg has truly helped elevate our store to the next level!
Thank you so much for the fantastic review! We're thrilled to hear that the TopDawg integration has helped your team expand your catalog and scale your store so successfully.
Growing from a few hundred products to nearly a thousand in just six months is an impressive achievement, and we're honored to play a role in supporting that growth. Our goal is always to make it easier for retailers like you to diversify product offerings, streamline operations, and continue delivering great value to your customers.
We truly appreciate your partnership and look forward to supporting your continued expansion. If there’s ever anything our team can do to help along the way, don’t hesitate to reach out.
Wishing you continued success!
— The TopDawg Team 🚀
I installed it just to be sure that all bad reviews here were true.
Dear Twitter Bikes,
Thank you for leaving your feedback. While we value input from our users, it is essential to address inaccuracies and provide context for other readers.
After receiving your review, we engaged with you via email to understand your concerns. In that correspondence, you claimed that you could not view wholesale pricing on our platform. However, we demonstrated to you how wholesale pricing is fully accessible from the free start-up plan and that you can view wholesale pricing for all TopDawg membership plans, including the Business, Scale, and Premier Plans. Here’s how any user can view wholesale pricing:
1. Log In: Use your free Start-Up Plan account to access the dashboard.
2. Navigate: Click on the Product Catalog link.
3. View Pricing: Select the "View Pricing" option on any product tile, where wholesale prices are clearly displayed for all membership levels.
Despite this explanation and our willingness to assist further, your
responses were brash and combative, reflecting a lack of openness to understanding the platform.
Your review also states that you installed the app "just to be sure that all bad reviews here were true," indicating a predisposed intent to leave negative feedback. Additionally, you spent a very short amount of time on our platform without utilizing any of our services or engaging with customer service.
We also found it noteworthy that your business model, focused on selling a single brand of bicycles manufactured in China, does not align with the wide variety of product categories we specialize in. This raises questions about the purpose of your review. While we cannot speculate on external motivations, such as possible influence from rivals, your stated intent and actions suggest a lack of genuine effort to fairly assess our platform.
TopDawg prides itself on transparency and empowering small businesses through our comprehensive dropshipping platform. Wholesale pricing, product details, and membership options are presented upfront to ensure users can make informed decisions. Reviews like yours, which are not based on a genuine exploration of the platform, misrepresent the value we provide and risk misleading others.
We encourage potential users to consider the numerous positive reviews from retailers who have experienced success using TopDawg. If you have further concerns, we welcome constructive feedback and are always available at support@topdawg.com or 1-954-251-3176 to assist.
Thank you for allowing us to clarify these points and provide transparency for our community.
Sincerely,
The TopDawg Support Team
