Trackr: Order Tracking UpSell

"Honestly the Apple Wallet and Google Wallet integration is the reason we stuck with Trackr. Customers just tap ""Add to Wallet"" at checkout instead of hunting through their inbox for a tracking email, and they get live updates right on their lock screen. Sounds small but it's made a real dent in our ""where's my order"" messages.

Setup was easy, didn't need our dev to touch anything. We did want some tweaks to how our tracking page looked, and Diana on their support team sorted it out for us. She was quick to respond and just got it done, which I appreciated."

The Trackr support team is really attentive and always quick to reply. Any issues are sorted promptly, making the whole experience easy and stress-free. Really happy with their service, we've used them for years.

We've had Trackr installed for a few months now, and it's made things easier for both our team and our customers. We use multiple shipping carriers, so having everything show up in one tracking experience has cut down on a lot of confusion. I also really like the branded tracking page—it feels like customers are still shopping with us instead of ending up on a random carrier website. We recently added product recommendations there, and it's been a nice way to keep customers engaged while they're waiting for their order.

A quick shoutout to Valeria, who helped us with a couple of customization questions during setup. She was responsive, friendly, and got everything sorted much faster than I expected. Overall, it's been reliable and has definitely reduced the number of tracking emails we get.

Trackr has been a key part to offering our customers a seamless buying journey. Their communication is superb and I have already shared Trackr with other e-commerce businesses. Fantastic app!!!! Thanks Guys

This is a great app for my store, my customers can easily write their order number to check their status which minimizes my customer support and is easily navigable.

Very good app. Easy to install. Worked right out of the bat. Had no problems with it at all.

I would highly recommend this app. I tried and struggled with another tracking app. and eventually gave up and then installed Trackr. It is a brilliant app. that works fantastically. The backup service is brilliant and all my questions and inquiries where answered quickly and efficiently. I am very happy. Thank you.

Great application!! Easy to use and customize. Dropshipping friendly app. You can always ask the support if there are tracking numbers that are not yet registered to the app. As with dropshipping stores, suppliers use different couriers. Kudos to the support team. Thank you for your immediate help always!

This app is great, and the support team helped me customize the appearance on my store to look very on-brand. No need to select carriers like some other tracking apps, and the annual plan is a great value. The one thing this app doesn't do that I wish it did is provide an estimated delivery date, even if it was just based on the history of other packages Trackr has logged. My customers are always asking for an ETA, and this app doesn't currently provide that. Update Jan 17, 2022: The Trackr team has added an estimated arrival date section to the app, and I'm changing my review to 5 stars!

Good app, it works pretty well and do what we ask for it. Very useful when you do dropshipping and you don't want your customer see where the product come from. Support very reactive, when you have a tracking problem they will resolve it in 24h.