Reviews (917)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is excellent for seeing true net profit in one place, combining COGS, ad spend, shipping, fees, and refunds. They highlight detailed per-order and product P&L, strong COGS and shipping cost management, and accurate ad spend integrations with Meta and Google. Many report better decisions, clearer unit economics, and that it replaces spreadsheets. Support is described as fast, proactive, and very helpful with setup.

November 19, 2025

polecam

Verneta.pl
Poland
3 months using the app
TrueProfit Real-time Profit & LTV tracking replied November 19, 2025

Hello Verneta.pl store admin,

We appreciate your lovely feedback! It's truly great to know about your positive experience with our app so far.

By the way, we also wanted to let you know about a helpful feature: Ad Spend Sync by Campaigns using Custom Rules. This allows you to customize how your ad spend is tracked based on specific campaign rules, giving you more accurate performance insights.

You can learn more about how it works here:
https://helpdesk.trueprofit.io/en/articles/11325240-set-up-ad-spend-sync-by-campaigns-using-custom-rules

Best regards,
Vani
TrueProfit Support Team

October 28, 2025

Love this app, also the communication with Vani was top notch. Appreciatred the help

Aluvéa
Germany
28 minutes using the app
TrueProfit Real-time Profit & LTV tracking replied January 20, 2026

Hello Aluvéa store admin,

Thank you so much for your kind words! We're thrilled to hear about your positive experience with TrueProfit.

We also wanted to share a feature you might find helpful: Shipping Cost by Quantity Based. This lets you set different shipping costs based on the number of items in an order, giving you more accurate profit calculations, especially if your shipping fees scale with quantity.

You can learn more about how it works here:
helpdesk.trueprofit.io/en/articles/11325209-set-up-quantity-based-and-weight-based-shipping-costs

Best regards,
Vani
TrueProfit Support Team

September 30, 2025

Muy buena atención al cliente.

LUNÉA SCENTS
Spain
About 19 hours using the app
TrueProfit Real-time Profit & LTV tracking replied November 26, 2025

Hello LUNÉA SCENTS store admin,

Thank you so much for your kind words! We’re thrilled to hear about your positive experience with TrueProfit.

We also wanted to let you know about helpful feature: Transaction Fee Sync. This automatically pulls transaction fees directly from Shopify Payments and PayPal, giving you more precise profit calculations without the need for manual updates.

You can learn more about how to set it up here:
https://helpdesk.trueprofit.io/en/articles/11325244-set-up-transaction-fees

Best regards,
Durra
TrueProfit Support Team

September 5, 2025

Good help!

CityGott
Sweden
About 4 hours using the app
TrueProfit Real-time Profit & LTV tracking replied September 6, 2025

Hi CityGott team,

Thanks again for your kind words. I’m really glad to hear you’re having a good experience with TrueProfit.

I also wanted to share a feature you might find useful: Shipping Cost by Quantity. With this, you can set shipping costs to scale with the number of items in an order. It’s a simple way to keep your cost tracking more accurate and make sure your profit insights stay reliable.

Here’s a quick guide if you’d like to check it out:
https://helpdesk.trueprofit.io/en/articles/11325209-set-up-quantity-based-and-weight-based-shipping-costs

Best regards,
Vani
TrueProfit Support Team

August 27, 2025

She was very helpfull and took time to answer all my questions. Highly recommend!

UNIQSEVEN
Netherlands
7 months using the app
TrueProfit Real-time Profit & LTV tracking replied August 27, 2025

Hello UNIQSEVEN store admin,

Thank you so much for your kind words! We're delighted to hear about your positive experience with our app.

We’d also like to share a powerful feature you might find useful: Customer Lifetime Value (CLV). This helps you understand the long-term value each customer brings to your store, so you can make smarter decisions when it comes to marketing strategies, retention efforts, and overall growth planning.

You can learn more about how it works here:
https://helpdesk.trueprofit.io/en/articles/11330264-customer-lifetime-value-report

Best regards,
Vani
TrueProfit Support Team

August 9, 2025

Works good!

LUNVRA
Norway
About 3 hours using the app
TrueProfit Real-time Profit & LTV tracking replied August 9, 2025

Hello LUNVRA store admin,

Thank you so much for your kind words! We're thrilled about your positive experience.

We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please contact us via live chat or at support@trueprofit.io.

Best regards,
Vani
True Profit

August 9, 2025

Je viens d'installer l'application et elle permet de faire ce qu'on attend d'elle de manière très simple - c'est un game changer pour piloter son business d'un point de vue financier - Mention spécial à Durra qui m'a assister quand j'avais des questions

Chronces
France
About 2 hours using the app
TrueProfit Real-time Profit & LTV tracking replied August 9, 2025

Hello Chronces store admin,

Thank you so much for your kind words! We're thrilled about your positive experience.

We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please contact us via live chat or at support@trueprofit.io.

Best regards,
Durra
True Profit

July 25, 2025

Best app for its purpose and great support

LifetimeCable
Germany
6 months using the app
TrueProfit Real-time Profit & LTV tracking replied July 26, 2025

Hello LifetimeCable store admin,

Thank you so much for your kind words! We're thrilled about your positive experience.

We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please contact us via live chat or at support@trueprofit.io.

Best regards,
Vani
True Profit

July 22, 2025

Wauwie i love this app and the customer support!

Coupleblocks.nl
Netherlands
3 months using the app
TrueProfit Real-time Profit & LTV tracking replied July 25, 2025

Hello Coupleblocks.nl store admin,

Thank you so much for your kind words! We're thrilled about your positive experience.

We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please contact us via live chat or at support@trueprofit.io.

Best regards,
Vani
True Profit

June 17, 2025

Atención al cliente perfecta, me han atendido muy bien, recomienda esta app 100%.

Aloha
Spain
About 4 hours using the app
TrueProfit Real-time Profit & LTV tracking replied June 20, 2025

Hello Aloha store admin,

Thank you so much for your kind words! We're thrilled about your positive experience.

We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please contact us via live chat or at support@trueprofit.io.

Best regards,
Vani
True Profit