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Fake reviews will not get removed :(
Good, but I need the same dashboard on my business profile to be here on Shopify too, so I don't have to go anywhere except the Shopify dashboard.
Thanks for the 5-star review and for sharing your feedback! We completely understand the value of managing more of your Trustpilot experience directly within Shopify. Bringing more functionality from the Trustpilot business platform into the Shopify app is on our roadmap, with the goal of creating a more comprehensive and seamless experience. We appreciate your suggestion and look forward to bringing you more improvements!
A massive improvement on previous app. Makes adding Trustpilot widgets to your store a lot easier (can now be done in theme editor).
Yes, Trustpilot is expensive. But, you're paying to utilise a brand your customers know & trust, which is becoming more important with the prevalence of AI and fake reviews.
I only gave 5 stars, as we cannot use tagging feature with this app, which we are paying for. I think this is a big oversight by Trustpilot.
Thank you for your thoughtful review and for highlighting the improvements in our new Shopify app. We're delighted to hear that the native Shopify Theme Editor has made it much easier to add Trustpilot widgets to your storefront.
We also appreciate your feedback on tagging. We understand how valuable this functionality is for merchants using Trustpilot, and we're actively working on expanding the capabilities of the new app, including support for features like tagging. Feedback like yours plays an important role in helping us prioritize future enhancements.
Thanks again for taking the time to share your experience, and we're excited to continue improving the app.
The Trustpilot Team
I cannot even install the app. TrustPilot sends a code to my email to verify during log in but I dont get any code, its not in spam either. Have had this issue for a long time.
Thank you for bringing this to our attention. We’re sorry to hear you’ve been unable to access the app. We’d like to investigate this and help get you up and running. Please contact our team at apps@trustpilot.com with the email address associated with your account and details of the issue so we can troubleshoot this with you directly. We appreciate your feedback and hope to get this resolved for you quickly.
App works great, got a lot of reviews quickly and drag and drop blocks are easy to use.
Thank you for your review! We're so glad to hear the app is working well for you and that you've been able to collect reviews quickly. It's also great to know you're finding the drag-and-drop blocks easy to use. We designed them to make customizing your storefront as simple as possible.
If you ever have any questions, feedback, or need assistance, our team is always happy to help. You can reach us at apps@trustpilot.com.
Thanks again for choosing Trustpilot and we appreciate your support!
5 star
mafia
We're sorry to see your 1-star review. We'd appreciate the opportunity to better understand your experience and address any concerns you may have. Please reach out to us at apps@trustpilot.com so our team can help.
No ofrecen en correos para pedir reviewes en español.
Gracias por compartir su valoración con nosotros. Nosotros tomamos toda la retroalimentación de las empresas en serio y quisiéramos entender más sobre su experiencia.
Queremos aclarar que la plataforma de Trustpilot le proporciona la funcionalidad para recolectar reseñas en español y en múltiples otros idiomas.
Si hubo un aspecto del proceso de configurar la aplicación que no funcionó como usted esperaba, nosotros agradeceríamos la oportunidad para investigar y ayudarle.
Por favor póngase en contacto con nosotros mediante nuestro correo apps@trustpilot.com para que nosotros podamos mejor entender su caso de uso y asistirle más.
Gracias de nuevo por compartir su experiencia con nosotros mientras seguimos mejorando la experiencia de usuario de nuestra aplicación.
Funktioniert wieder nicht...... Unglaublich!
Hallo,
es tut uns sehr leid zu hören, dass Sie auf Schwierigkeiten bei der Benutzung unserer App gestoßen sind. Wir verstehen vollkommen, wie frustrierend das ist, besonders, wenn Sie sich für Ihr Unternehmen auf Trustpilot verlassen.
Das ist absolut nicht die Erfahrung, die wir uns für unsere Kunden wünschen. Unser Team möchte der Sache gerne auf den Grund gehen und gemeinsam mit Ihnen eine Lösung finden.
Bitte kontaktieren Sie uns unter apps@trustpilot.com, damit wir uns das genauer anschauen und dafür sorgen können, dass in Ihrem Store alles einwandfrei läuft.
Vielen Dank, dass Sie sich die Zeit für dieses Feedback genommen haben. Es hilft uns dabei, die App kontinuierlich zu verbessern.
Viele Grüße
Das Trustpilot-Team
The new Trustpilot Widget is a world apart to the original for customisability!
Being able to add app block and custom CSS allows for far more unique use cases of injecting the widgets into the website, even allowing some to show on Mobile and not Desktop (and visa versa).
A much more intuitive and Shopify native way of working. Huge improvements!
We’re really happy to hear that the new Trustpilot app experience is working well for you. We’re excited to keep improving the app with new features and enhancements, and are focused on making it the best possible experience for merchants.
Please don’t hesitate to reach out with any additional feedback, we’d love to hear from you.
Thanks again for taking the time to share your feedback.
