Trustpilot

Name: Trustpilot
Brand: Trustpilot
Rating: 3.5 (40 reviews)

Tarification: Forfait gratuit disponible
Note: 3,5 (40)
Développeur: Trustpilot

Drive more traffic and sales with customer feedback shoppers trust.

Trustpilot Reviews helps Shopify merchants collect more reviews, surface trust signals across their store, and drive higher conversions. Install in minutes and start building credibility shoppers recognize instantly. Trusted by global brands and used by millions of consumers, Trustpilot helps you gather customer reviews, display them across your storefront, and create trust signals that are used by AI-driven search (AEO) and shopping experiences.

Drive sales with trusted reviews throughout the customer journey.
Collect more customer reviews after every order.
Add drag & drop review widget with simple, no-code setup.
Build buyer confidence using customer voices.
Improve SEO & AEO with review content that drives new traffic.

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Populaires auprès des boutiques similaires à la vôtre: Basées aux États-Unis

Langues

anglais

Cette application n’est pas traduite en français

Fonctionne avec

Interface administrateur Shopify
Facebook
Google
Instagram
Klaviyo
TikTok
Zendesk

Catégories

Avis sur les produits

Options d’affichage

Méthodes pour recueillir des avis

Tarification

Choisissez le forfait qui convient le mieux à votre entreprise.

Free

Gratuite

Fonctionnalités

50 review invitations per month
1 widget to showcase reviews
1 user
1 domain
15 eComm & marketing integrations

Starter

$1,188 / an

Fonctionnalités

100 review invitations per month
2 widgets to showcase reviews
1 user
1 domain
15 eCom & marketing integrations
Power your ads with Trustpilot assets
For small businesses (up to $5M revenue)
Available to new customers only

Plus

$3,828 / an

Fonctionnalités

300 review invitations per month
10 widgets to showcase reviews
3 users
3 domains (priced separately)
25 eComm & marketing integrations
Power your ads with Trustpilot marketing
Match your public profile to your brand

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Tous les frais sont facturés en USD. Voir toutes les options de tarification

Avis (40)

Note globale

3,5

Nombre d’avis par note

57 % des avis sont des avis à 5 étoiles
23
5 % des avis sont des avis à 4 étoiles
2
3 % des avis sont des avis à 3 étoiles
1
3 % des avis sont des avis à 2 étoiles
1
33 % des avis sont des avis à 1 étoiles
13

Tous les avis

16 octobre 2026

We have used Trustpilot with our Shopify store since 2023, including a paid plan in 2023/24. Setting up the new app is quick.

The problem is what comes after.

When a review states something provably untrue, such as “never delivered” or “no refund”, and you hold the delivery scan and the refund record, the product gives you no real way to deal with it.

The flagging tool has no category for false statements of fact, and rejections arrive as templates that do not address the evidence.

Account management told us in writing that it has no say over moderation decisions, and we were never offered an appeal. In our experience, removals worked reliably only once a law firm wrote on our behalf, with the same evidence we had already sent ourselves.

On the free plan, invitations are capped at 50 per month. If you are paying for review management, check first whether it covers the one task that matters most.

PICKI NIKI

Allemagne

6 jours d’utilisation de l’application

Trustpilot a répondu 21 octobre 2026

Thank you for sharing your detailed feedback and for being a Trustpilot customer since 2023. We're sorry to hear about your frustration with the review reporting and moderation process, particularly when you've provided supporting evidence.
We understand how important it is for businesses to have confidence that their concerns are carefully considered. Our review guidelines and moderation processes are designed to apply consistently and we recognize the importance of clear communication when a review is disputed.
We'd welcome the opportunity to look into your experience more closely and help clarify the options available. Please contact us at apps@trustpilot.com so we can connect you with the appropriate team.
We appreciate your feedback and will share it with our teams as we continue working to improve the experience for businesses using Trustpilot.

Modifié le 23 octobre 2026

---I tried reaching out to them via several of their email addresses, but I haven’t received any response.

This app has been a complete waste of money. I paid $3,828 per year, but the app provided absolutely no value to my business. It is extremely overpriced and practically useless.

I have already uninstalled the app and contacted their support team to request a refund, but I have received absolutely no response. It feels like there is no customer service at all.

Charging customers such a high annual fee while ignoring refund requests is completely unacceptable.

I strongly recommend that others think twice before paying for this app. Based on my experience, the service and support are extremely disappointing.

Pawesome House

États-Unis

Environ 2 mois d’utilisation de l’application

Trustpilot a répondu 16 octobre 2026

We're sorry to hear about your experience and the frustration you've encountered with our support process. We understand how disappointing this has been, particularly when trying to resolve your concerns about your subscription and refund request. Our team is actively investigating your case and coordinating internally to determine the next steps. We appreciate your patience and the opportunity to address your concerns. Please reach out to us at apps@trustpilot.com.

30 septembre 2026

Trust Pilot needs a paid tier between free and $1k+/ year for small businesses. I would happily pay a small fee for my small business but the first paid tier is just too expensive as a percentage of revenue. They get really fussy about sharing your rating on your own site as well. Seems like it is a ploy to get you to upgrade to a paid tier. Going to explore other options, including paid options, to see if I find something with better service and value for my business, in a paid tier.

Kahuna Surf Collective

États-Unis

2 mois d’utilisation de l’application

Trustpilot a répondu 1 octobre 2026

We understand how the jump from free to our paid plan can feel hard to justify for a small business. We can also see why some of the restrictions you’ve faced when sharing your rating on your own website could further add to your concerns about the value.
Would you be open to a short call? We’d really like to hear more about your needs, including pricing and review display options and discuss how we can better support your business and deliver more value from Trustpilot. Please reach out to us at apps@trustpilot.com and we’d be happy to connect.
The Trustpilot team

Assistance

L’assistance pour l’appli est assurée par Trustpilot.

Ressources

Politique de confidentialité

FAQ

Tutoriel

Documentation de l’application

Ce développeur n’offre pas d’assistance directe en Français.

Développeur

Trustpilot

Pilestræde 58, Copenhagen, 1112, DK

Lancement

18 février 2026

Accès aux données

Cette application a besoin d’accéder aux données suivantes pour fonctionner sur votre boutique. Comprendre pourquoi en lisant la politique de confidentialité du développeur.