Unleashed Inventory Management
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- 評分
- 2.7 (26)
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Full visibility. Complete control: Manage your inventory costs & scale efficiently with Unleashed
Unleashed is more than just an inventory solution for your Shopify store. Unleashed gives you full visibility and control over your supply chain – from purchasing through to production and sales. Perfect for manufacturers, wholesalers and eCommerce retailers, Unleashed lets you grow your business with powerful purchase and sales order management, live insights, and accurate stock levels. Unleashed is easy to use and backed by friendly support teams.
- Fulfil Shopify orders – plus POS, B2B and offline sales – from a single screen
- Live, accurate view of inventory across multiple warehouses and locations
- Omnichannel view of your reordering and production needs
- Track variable costs like freight and customs duties for accurate profit margins
- Over 30 integrations: Accounting, CRM, Point of Sale, analytics and connectors
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評論 (26)
Best to Avoid Unleashed
We have used Unleashed for quite a while
We have several issues with them
1 - They way they handle freight on your purchase orders is a total fundamental failure - you have to be very careful or you will wind up with 2 bills, and worse if its a split shipment be extremely careful about allocating costs - or your stock value will be totally wrong
2 They just keep increasing the pricing and for $800 a month - still no phone support
3 Their terms and conditions are dodgy - says 30 days notice, but actually its 30 days before your next invoice, so in effect its really more like 60 days - they just take the money and don't care of course as you are leaving
Thank you for taking the time to share this - we take feedback like this seriously, even when it's hard to hear.
On the freight and purchase order point: there is a way to spread a single freight cost evenly across split purchase orders (the "Add Shared Cost" function), but we agree it isn't automatic or obvious, and that's a fair criticism of the workflow. We've raised this directly with our Product team as an improvement so it's clearer for split shipments going forward.
On the notice period: a 30-day cancellation notice window is standard across most SaaS providers, so the policy itself isn't unusual. That said, we understand it was frustrating that your notice fell just inside that window, meaning your final invoice was charged before the cancellation took effect - we've explained the mechanics of this directly with you.
On pricing: we know increases are never welcome, and we appreciate you sharing that directly rather than just walking away.
We've already been in touch with you directly to work through a resolution, and we're glad to keep that conversation open if there's anything further to discuss.
Regards,
The Unleashed Team
There are so many issues and the account manager which comes after the initialization doesn't respond to you at all. A good software if it has an active human support.
Sync takes time.
Backup restore is a charged service
Human support takes ages to solve it totally
A good software but extremely expensive. My company has invested close to $40,000 AUD over the years in the software and we keep hitting limitations where they make you pay extra. I can't even get a new employee to get training on this software without paying another few hundred dollars a month. It's a bit ridiculous how much they value new sales or add ons rather than their current clients who has spent all their hard earned money on their software. Quite disappointed and will be trying to move softwares soon.
They now have shifted most things to AI - they've increased my bill to $800 and have added things to my bill without my consent. You can't get a hold of anyone or even get a reply within a couple of days unless you pay even more than $800. Unless you check your bills, they'll add random things to it. So make sure you watch your bills. There's no denying it's a good software, but there are many other ones out there offering similar things at half the price and with better support that actually treats you like a half human and doesn't make you feel like you're visiting a mechanic every month - you never know what they're going to charge you for next.
Thank you for the detailed feedback. We want to address a few points directly.
The suggestion that charges were added to your account without consent isn't something we've seen happen on your account, nor is it common practice, but we take any concern like this seriously. We've already been in touch with you directly and we're pleased it sounds like you're all sorted now.
On training, Unleashed includes a full academy, on-demand videos, webinars, and a knowledge base at no additional cost. We'd encourage anyone on your team to make use of those. But we can always do better.
Unleashed is a modular platform and some advanced features carry additional cost. It helps make our software a good fit for businesses at all kinds of stages, but we'll take your feedback seriously when it comes to how we communicate that and how we invest in outcomes for existing customers.
We hear you on support response times and we're actively working to improve that experience.
The Unleashed Team
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