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Our AOV increased with using this app, and has maintained its level across the past 3 month period. I would recommend this if this is your goal, as the success has been clearly demonstrated.
We’ve been using Upnova since July 2025, and it’s been a great experience so far. The support team is always quick to respond and super helpful whenever we have questions or issues. They consistently go above and beyond to provide the best solutions, which we really appreciate. The upsell offers have definitely helped boost our sales and improve our overall store performance. It’s easy to use, reliable, and delivers great results. Highly recommend Upnova to anyone looking to increase their AOV with minimal effort!
Unbelievable product, great UI/UX and all in all great at doing exactly as the ads say. It's been a great way for us to be able to add incremental revenue and improve our AOV. Tommi has been a legend in helping us set things up too.
Keep it up team!
Excellent app that really drives the AOV. Normally, we have a 20% discount for signing up for our newsletters, which normally have 20% off. However, with upnova, we are able to increase our AOV by offering discounts on pieces sold (ie 2+ pcs = 10%, 4+ piecesn = 15%, 6+ pieces = 20% etc). So someone new coming to our site has the option. We have been very pleased with the increase units and AOV. Plus, Tomi is awesome and easy to work with. This is a great app that will add value almost immediately.
We’ve been using Upnova for ORTTU and it’s been a fantastic addition to our store. The app is super intuitive, looks great on-site, and helped us increase our average order value right away. The support team is also incredibly responsive and helpful, setup was fast and smooth. Highly recommended for any brand looking to elevate their upselling and bundling experience.
Beware — Billing Without Delivery & Concerning Unethical Business Practices
We selected Upnova after being assured multiple times that billing would only begin once the app was properly set up and live on our store. That never happened.
The app was never active, never processed a single order with proper set-up, and remained incomplete — yet we were charged USD$500 per month for 3 months (over $1,500 total) for no delivered value.
When we raised this, the company — including CEO Son Chu — defended the charges. In our experience, the approach felt deceptive and lacking in basic business ethics. Instead of owning the issue or fixing the setup, they insisted on billing for a product that was never usable.
If you run an ethical and honest business, and care about transparency and integrity matter to your business, we strongly recommend thinking twice before installing Upnova. There are many Shopify apps that deliver real value — not invoices for unfinished promises and running an unethical practice.
We delivered a custom setup exactly as requested, communicating with you multiple times throughout the process — including reminders about your trial and cancellation policy. Despite our repeated outreach, you did not respond during or after the customization period.
After several weeks of dedicated work from our team, you were unresponsive for over a month and later requested a full refund without providing any reason or feedback regarding the setup you had approved.
Our money-back guarantee and service terms were clearly communicated in our meetings and through email correspondence.
Your statement that “billing would only begin once the app was properly set up and live on our store” is inaccurate. At no point in our recorded meetings or written communication did we make such a commitment. All agreements and expectations were transparent from the start.
Upnova has been a game-changer for our store. It runs all our cart and upsell logic seamlessly and has generated a huge amount of additional revenue through smart upsells. The app is powerful, flexible, and easy to use - but what really sets it apart is the team behind it. The support staff are incredibly helpful and proactive in providing helpful advice and troubleshooting - they’ll even jump in and help create promotions for you. Highly recommend to anyone looking to increase AOV and streamline their checkout experience.
Thank you for such a wonderful review 🤩
This is hands down one of the best apps on Shopify. It’s not just another plug-and-play tool where you’re left alone with a few tutorial videos to figure everything out. Most apps make you guess which offers will work. But the team behind this app- Son and Kevin actually took time to understand my business and created custom tailored offers that fit my brand.
It’s been just one month since installing the app, and our Average Order Value has already increased by 24%
Huge shoutout to Kevin, Son, and Matias, they’re not just helpful, they’re incredibly smart and strategic. I’m excited to keep building more offers with them and scale even further.
Love the review! This means a lot to us!
Teaming up with the UpNova crew has been a total game-changer for us. Ever since we added their upsell offers, our average order value has been going up every month—and the extra revenue at checkout has been amazing. We've seen a 30% boost in conversions, which is huge!
What really makes UpNova special is how thoughtful and hands-on they are. They didn’t just drop in a plug-and-play upsell tool—they took the time to understand our business and build a strategy that actually works for us. On top of that, they helped us improve our whole sales funnel, which made the buying experience smoother for our customers and increased our profits.
If you’re serious about growing and want to get more out of every sale, this app is a no-brainer. Son and Tomi are awesome—super smart, easy to work with, and genuinely care about helping you succeed. Can’t thank the UpNova team enough for everything they’ve done!
Onboarding was a smooth process and the app has raised our aov by quite a bit. Professional team that knows what they are doing.
