Reviews (24)

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
August 25, 2022

It only took seconds to implement. We wanted to improve our conversion so we asked people what alternatives they tried, and used the insights to improve our product page copy. It worked! Great app.

VitalSleep
United States
14 days using the app
June 23, 2021

App is easy to install and set up, great customer service. Very fast to respond to chat, helped me with all of my questions. Looking forward to hearing from my customers.

Successful Pursuits
United States
About 1 month using the app
November 14, 2022

Such a useful app. Very easy to install. The customer service is exceptional, staff are super helpful and got back to me almost immediately. Highly recommended.

THEBLACKWARDROBE.COM
United Kingdom
7 months using the app
April 8, 2023

They're awesome. I was able to quickly create an AI based survey to help me create a lead magnet for new customers.

mothalandmoss
United States
1 day using the app
September 22, 2022

I use this app for polls on new products I should release. Very helpful when I get to know what my customers want!

BroDux
United States
About 21 hours using the app
November 11, 2022

Super simple to use and gives me valuable information about my customers that I would never have had!

The Daily Wine
South Africa
1 day using the app
January 8, 2025

The app is easy to use and the team answers questions very fast! I am so happy we found Userloop!

Gifting Brands
United States
11 months using the app
November 8, 2023

If you're looking for actionable, data-driven insights to enhance customer satisfaction and boost profitability, User Loop is an exceptional tool for obtaining these valuable insights. The User Loop team is dedicated to creating an outstanding product and has been attentive to our feedback, continually enhancing their offering. I highly recommend this tool.

Aventon Bikes
United States
7 months using the app
August 20, 2022

Really simple to set up, the app does basically everything. Best customer service ever - even got new features in place in hours. Thank you for the great effort!

Kaffeesack. Die Rösterei
Germany
11 days using the app
January 22, 2023

Great app with amazing customer support.
We have been using the app for three months now and everything works exactly as we expect.
When we missed a feature in the app, we contacted support. A few days later, the feature was already implemented. We can now automatically add the survey answers as a tag to the Shopify customer account. Thanks for that!
The AI Email Report is also very helpful and gives a good overview of all data.
We highly recommend the app!

Valleys & Hills
Germany
3 months using the app
UserLoop replied January 22, 2023

Thanks for the review and for suggesting the new Shopify auto-tagging feature!

Glad you also like our new AI email reports - we're excited to help you collect more customer insights 🙌