Reviews (907)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app delivers a smooth, intuitive mobile shopping experience that customers love and use regularly, often boosting sales and engagement through push notifications and live shopping. They highlight fast setup, seamless migration from other platforms, and customizable design matching their store. Long‑term merchants report reliable, fast performance. Support is frequently praised for quick issue resolution, technical handling, and strategic guidance, making it a highly recommended tool.
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The whole Vajro team was great to work with! Quick to respond & they got my app done so fast! I’m loving the look of the app & all the features! Super excited to see how this changes my business!
The team at Vajro is awesome! They were quick to answer any questions I had during the entire process. The had the app up in running in no time, and they still continue to answer any questions I have. If you're looking to add an app, this is where to go!
Had some requirements to app functionality, that wasn't present in default configuration. The developers has been exceptional in making the new functionality. Only minus is some communication issues where requirements has been misunderstood. Support by chat is quick.
Easy! I put it off thinking it would be time consuming and complicated! It was NOT! My customers love it! My first user was a 65 year old customer that then went on FB telling how east it was to use and the orders started coming in! Don’t wait any longer! Thanks to a professional group of providers!
This app was very easy to use and we produced a beautiful app! The support team has been very helpful and quick to respond to any issues we have had. That being said, we have had several issues regarding discount codes and products syncing that have not been ideal, but they have always responded and fixed in a timely manner.
these guys are AMAZING! they had the app up within a week. they really go above and beyond...perfect customer service. they were ALWAYS there (no matter the hour of day) to answer my many questions. i would definitely recommend them to any business. Our customers also say they love it more than going to the website and say it's very easy to navigate! set up on my end was very easy!
Our company specialises in premium quality food products, therefore our customer services has to be on the same level. Once we decided to launch our apps, Vajro team has helped us to get up and running. No just that, Vajro team went out of their way to ensure that all our requirements were met and provided us help wherever we got stuck.
I would like Vajro Team for providing an excellent customer service and most importantly, helping us launch mobile apps in a smooth and efficient manner.
UPDATED REVIEW: let me simplify my latest review in a few words: I ask for the service to be downgraded or cancelled, instead the use "reviewing for a possible discount" as an excuse to charge me in full for a plan i didnt want anymore, i can deal with poor customer service and tech issues, but when you start doing stuff like this, you definitely deserve one start rating, because when you start a business last thing you want to do is to deal with stuff like this. i had spoke in the past about how the "highlight" features that their service does not include and end up being other apps to you know only have to add but also pay for the premium so they can integrate properly, or their poor customer service, but once you start taking my money without my permission, that's just bad professional ethic. save yourself money and time and don't use this app, save money and pay someone to develop an app for you from your website, you will thank me for that advised.
UPDATE 2/28 - Started out great, but the amount of glitches and issues is just ridiculous. I get weekly (sometimes daily) complaints from customers about not being able to check out, app not working, etc. When I message support I get the SAME response "We will push an update and let you know"...some several days (or weeks later) I get a response about an update and it should be fixed, usually it's not but they say it is. I am apart of The Boutique Hub and there are several threads with others having the same issues and frustration with their app and support. I have been requesting my JKS files since last week and they just want to ask why I want them (only one reason I would, but they also belong to me so reason shouldn't be necessary) and now they chat me daily to make sure I'm doing okay, which annoys me even more because clearly I am done with this service and moving on. Not sure what happened to their support, it was once great but for the cost of this service and the amount of on going issues - I've just had enough. I recently set up an app through a competitor & ended up switching to Vajro. There's so many great functions included that just can't be beat... - Easy set up...I LOVE how it syncs your website quickly & easily. One button updates new collections to the menu so it's easy to keep in sync with website. Design was super easy to set up as well. -Push notifications are easy to send and schedule. With the other company I was having issues with notifications that couldn't be seen on the homescreen of phones AND there was no way to review sent notifications in the app - this is so important and vajro offers it!! People can easily go back to the notifications in the menu to review any they missed - Customer service is quick to respond Overall, I would say Vajro is up to date and always making improvements. Highly recommend.
Very quick and easy method. Most impressive portion was the immediate zoom call as I would have been lost on my own. UPDATE: Beware during your onboarding process they have you set your button to the highest platform which is $399. I shared I didn't want that one but I was told that It was just to view all the features. Well guess what?! They charged me the $399!! Upset! So I contacted them and was told I couldn't get a refund, Then when I pressed for a refund of the $300 for the amount I did want of $99 I was told ok. She instructed me how to change my plan. Then when I changed it she offered me a credit. Upset again! Then someone comes in the chat and tells me that they were sorry I would have the refund in 24 hours. Well its now over a week later and they are telling me I will have it in 24-48 hours yet again. I've now shared I was updating my review and contacting me bank if I don't have my refund ASAP. This is very disappointing. I'm tempted to delete the entire account as this is NOT OK!