Variant Option Product Options
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There is an issue with the prices displayed on the cart and checkout pages. We reported it a week ago, but it still hasn’t been resolved. Support has been extremely slow to respond, and we’ve sent four emails over the past few days without receiving a reply. This is seriously affecting our website’s conversion rate.
After testing on multiple mobile devices, we found that the total price on the cart page frequently includes only the base price and leaves out the customization charges. The same issue also occurs at checkout. Our conversion rate has dropped significantly.
Both our US and UK stores are experiencing similar issues. On our German store, the problem mainly occurs on the checkout page. We’re unsure whether this is caused by the app failing to load properly or by a code conflict.
We urge your support and technical teams to take this seriously, consider the impact from your customers’ perspective, and prioritize resolving the issue.
We understand your concerns about checkout pricing, but we'd like to provide some context regarding our support efforts.
Our team has been actively assisting you since your initial report, including reviewing multiple videos, testing your store, obtaining collaborator access, and implementing a fix for the cart-refreshing issue.
While some investigations required additional time, we have continued responding and working to identify the cause of the pricing discrepancies. Your store also uses third-party discount functionality, which introduced additional complexity when troubleshooting the checkout behavior.
We take reports of missing customization charges seriously. However, resolving issues involving multiple apps and custom integrations can require cooperation between the different development teams.
We appreciate your business and remain available to assist with issues related to our app's existing functionality
.
Jon
Relentless Apps
There is an issue with the prices displayed on the cart and checkout pages. We have been contacting your support team for a week, but the issue remains unresolved, and responses have been extremely slow. This is seriously affecting our website’s conversion rate.
We have tested the cart page on multiple mobile devices and frequently found that the total price includes only the base price, excluding the additional charges for customization. The same problem occurs on the checkout page. Our conversion rate has dropped significantly.
We urge your support and technical teams to take this issue seriously, understand the impact from the customer’s perspective, and prioritize resolving it as soon as possible.
The following review was updated on October 20, 2026, Pacific Time.
Although we have exchanged numerous emails with your support team, the issues remain unresolved. The discount app we use, Dr Stacked Discounts, was recommended by your team. To avoid any impact on the cart page, we have already disabled this app, but the following problems persist:
1. Volume-based discounts are not applied correctly on the cart page.
For example, if we offer a 25% discount on orders over $500, the discount cannot be applied on the cart page even when the total order value exceeds $500. After repeated testing, we found that the cart page only considers the base product price when checking whether the $500 threshold has been reached, excluding the customization charges. This is clearly incorrect, especially since the discount code works as expected on the checkout page.
2. The product price displayed below the product title on the cart page is incorrect.
The price displayed is the total price for a single customized product, regardless of the quantity added to the cart. Previously, this price displayed only the base product price. We expect it to continue displaying the base price unless we decide to combine the base price and customization charges into a single price in the future.
3. Discount codes are lost when proceeding from the cart page to checkout.
After applying a discount code on the cart page, the code often disappears when customers proceed to checkout. This issue occurs on most mobile devices, forcing customers to re-enter the discount code manually.
Additionally, on some mobile devices, particularly Android devices, the Total displayed on the checkout page reflects only the base product price rather than the full product price, including customization charges. This is a serious pricing issue that could mislead customers and directly harm our conversion rate.
These issues all persist even after we disabled Dr Stacked Discounts. We therefore urge your support and technical teams to investigate them thoroughly and take responsibility for helping us resolve them as soon as possible.
If these issues can be resolved promptly and satisfactorily, I would consider removing my negative review. After all, leaving a negative review is not our goal; getting the problems fixed is. We simply want the app to work as expected so that our customers can enjoy a smooth and reliable shopping experience.
We look forward to your prompt response and, more importantly, a concrete solution.
We're sorry to hear about your experience, but we'd like to clarify the support our team has provided.
Since you first contacted us, we've responded to numerous emails, tested your store on Android devices, reviewed your screen recordings, investigated the checkout pricing issues, and made code adjustments that resolved the automatic cart-refreshing problem.
Our team also identified a potential conflict involving your third-party discount app, which complicated the investigation. Despite our testing, we were unable to consistently reproduce the missing customization charges.
We understand how important accurate checkout pricing is for your business, and we've taken your concerns seriously throughout this process.
We're disappointed that our continued efforts weren't reflected in your review, but we remain committed to helping merchants resolve issues with our app's supported functionality.
Jon
Relentless Apps
I have been using this app for a few years now and have never encountered a problem. The team are always eager to help and friendly if I ever need any assistance. As a fellow small team/small business owner, I very much appreciate their time and assistance and their app helping me making the running of my business easier :)
Thank you for your thoughtful review and for trusting our app for the past few years.
It really means a lot to hear that our app has been helping your business run more smoothly. As a fellow small business owner, I especially appreciate your kind words about our support. We know how valuable your time is, so we're always happy to help whenever you need us.
Thank you again for your continued support and for being part of the Relentless Apps community. We're grateful to have customers like you and look forward to supporting your business for many more years.
Jon
Relentless Apps
I love this app - it is great for all our custom listing needs and price add ons. When I had an issue with an app that used to integrate but then that other app updated their code, Jon and Martin got right back to me, solved the problem quickly and were extremely helpful. Highly recommend!!!
Thank you for your review. We're thrilled to hear that the app has been a great fit for your custom listings and price add-ons.
We're also glad we could get everything working again after the integration changed. Third-party app updates can sometimes create unexpected issues, so we're happy we were able to track it down and get you back up and running quickly.
Thank you for your recommendation and for trusting our app. It truly means a lot to Martin and me. If you ever need anything in the future, we're always here to help.
Jon
Relentless Apps
I loved the basic plan so much that I had to upgrade! I use VO for almost every listing. It's easy to use, and allows me to save so much time that I previously would have spent manually sending customers all product options, and collecting their info, etc. Now they can upload their logos, design inspiration, etc. right onto my website so there's no more switching between apps 5 times just to get a single order done. I am so impressed! Well worth the cost.
Thank you so much for the amazing review.
It's wonderful to hear how much time Variant Option Product Options is saving you. One of our main goals is to help merchants streamline their customization process, so knowing your customers can upload logos, design inspiration, and other details directly on the product page instead of going back and forth through multiple apps is exactly what we love to hear.
We're especially grateful that you found enough value in the app to upgrade from the Basic plan. Thank you for your support and for trusting us with such an important part of your business.
If you ever have questions, suggestions, or need assistance, we're always here to help.
Jon
Relentless Apps
Absolut Top! Großartige App. Funktioniert inzwischen seit über zwei Jahren problemlos.
Toll ist auch, das man HTML Code in das Instructionsfeld verwenden kann, so kann man die virtuellen Optionen noch ordentlich aufhübschen, was zu einer wesentlich höheren Conversationsrate geführt hat.
Da wir sehr viele identische Produkte haben, welche die selben Varianten / Optionen nutzen ist das Duplizieren der virtuellen Optionen auf eine ganze Kategorie sehr schnell erledigt und spart Stunden an Zeit.
Bei Anpassungen und Supportanfragen kommen selbst Sonntags schnelle Antworten!
Ich Kann die APP daher nur wärmstens empfehlen.
lG Christian
Thank you, Christian, for your review and for being a customer for more than two years.
It's great to hear that the app has been running reliably for your store and that you've been able to use HTML in the instructions field to create a better experience for your customers. We're especially pleased to hear that it has contributed to a higher conversion rate.
We're also glad that the ability to duplicate option sets across multiple products has saved you significant time. Features like that were designed specifically for merchants managing large catalogs with similar products.
Thank you as well for your kind words about our support team. We do our best to provide timely assistance whenever merchants need help.
We appreciate your continued trust in our app and your recommendation.
Jon
Relentless Apps
VO is very helpful with our website, so easy to work with and the conditionals feature is just a treat. Only problem is hopefully when there's updated it wont affect much on us
Thank you for your review. We're glad to hear that Variant Option Product Options has been helpful for your store and that you're enjoying the conditional logic feature.
We'd love to better understand your concern about future updates. I just sent you a personal email to bm*******@amicis.ae so I can learn more about what you meant and make sure we're addressing any concerns you may have.
Looking forward to hearing from you.
Jon
Relentless Apps
contact@relentlessapps.com
Worst app after installing it stuck on Plan Select option even i have selected free plan it doesnt allow me to do the setup.
Update: Team has reachout to me and was very helpfull and the Issuse was resolved. Thank You.
Sorry again for the frustrating first experience Saara, and thank you for reporting this issue.
We identified the problem and have already fixed it. The issue was caused by a recent Shopify platform change that unexpectedly affected the app setup flow for some stores.
We’ve also reached out directly by email to make sure everything is now working correctly for you.
We’re a small two person team and genuinely appreciate you bringing this to our attention so we could resolve it quickly for all affected merchants.
If you have any more questions let me know. We are always here to help.
Jon
contact@relentlessapps.com
Relentless Apps
Die App ist wirklich super und läuft bei uns nun bereits seit über 5 Jahren absolut einwandfrei und zuverlässig im täglichen Einsatz. Sie lässt sich flexibel einsetzen und hat uns enorm dabei geholfen, unsere Produktoptionen sauber und übersichtlich darzustellen.
Besonders hervorheben möchte ich den Support: Nach einem kürzlichen Wechsel unseres Templates waren einige individuelle Anpassungen notwendig. Jon & Martin waren dabei jederzeit erreichbar – und das wirklich innerhalb weniger Minuten. Jede unserer Anfragen wurde schnell, kompetent und lösungsorientiert bearbeitet.
So einen engagierten und effizienten Support findet man wirklich selten. Vielen Dank für die tolle Arbeit – klare Empfehlung für jeden, der eine zuverlässige Lösung für Produktoptionen sucht!
Vielen Dank für Ihre Bewertung und dafür, dass Sie Variant Option Product Options bereits seit über fünf Jahren nutzen.
Es freut uns sehr zu hören, dass die App in Ihrem täglichen Einsatz zuverlässig läuft und Ihnen dabei hilft, Ihre Produktoptionen übersichtlich und flexibel darzustellen.
Vielen Dank auch für die freundlichen Worte zu unserem Support. Wir wissen, dass Theme-Wechsel manchmal unerwartete Anpassungen erforderlich machen können, daher freuen wir uns, dass wir Ihnen dabei schnell weiterhelfen konnten. Unser Ziel ist es, Probleme möglichst unkompliziert und effizient zu lösen, damit Ihr Shop reibungslos weiterläuft.
Wir schätzen Ihr langjähriges Vertrauen in unsere App und bedanken uns für Ihre Empfehlung.
Jon
Relentless Apps
customers often don't get charged at all because the options don't function, or the get charged three times what it should be, we have those issues for years and the support is horrible, do yourself a favor and get yourself a better app
Roman, I’m really sorry to hear about your experience . I completely understand how concerning this is, especially when it affects pricing and potential revenue.
I responded to your recent email within an hour with initial findings and steps to resolve the issue, and also requested access so I can investigate this directly in your store. So far, we haven’t received access or a follow-up, which makes it difficult for us to fully diagnose and fix the problem for you.
It’s possible our replies may not be reaching you. Could you please check your spam or junk folder for emails from contact@relentlessapps.com, and whitelist that address? You can also try reaching out to us from an alternative email if needed.
Looking back at our past conversations, we’ve consistently responded quickly with guidance or requests for more information, but we haven’t received replies, which suggests there may be a communication issue.
We genuinely want to resolve this for you as quickly as possible and ensure everything is working correctly. If you’re open to it, please grant access or reply to our email so we can take care of this right away.
Thank you for your feedback, and we hope to make this right for you.
Jon
contact@relentlessapps.com
https://www.relentlessapps.com/contact-variant-option-product-options/
