Veeqo: An Amazon Company

Still cant generate return labels after 2 years
Regularly cross references products with different skus so you ship the wrong products.
Lots of overbilling and no notifications
Support is largely worthless, it is easy to use and you do see all your orders in one place, but if something is incorrectly setup you can never really fix it without making new listings

Veeqo is requesting that I write a review of their software even after I told my account manager that it wouldn't be positive if I do. The integration with Shopify doesn't handle any order edits - so if a customer wants to change their order after it's placed, we have to edit it in two systems (Shopify & Veeqo). It also doesn't handle returns processed through Shopify either. The bigger issue is that we look to and currently use Veeqo for our inventory control as the source of truth. Unfortunately, Veeqo's system has incorrect inventory counts on many/most of our products with a significant number showing extra inventory in stock with phantom committed amounts. Updates of inventory in Shopify don't always happen as expected and it can take up to an hour after creating a new product in Shopify before you work with that product in Veeqo. This just isn't acceptable to us for inventory control and we regret selecting Veeqo for this feature. Additionally, some of the reports are helpful, but many are lacking in detail needed for business decisions require manual aggregation. In short, I don't recommend Veeqo for inventory control purposes.

Veeqo made massive changes to my inventory over the course of 3 months that led to incorrect inventory at different locations. We had to do a stock count at both locations just to fix it.
Hours on the phone with support and on chat confirmed that my settings were correct and it was a Veeqo issue that led to the problems.
I would not trust it.

Promising app but plagued with shopify integration problems. Veequo was pushing random stock numbers to my shopify store. In the settings I said to not import cost prices, but it imported cost prices. Veeqo imported deactivated fulfilment locations into the settings, veeqo was set up as one fulfilment location for about 25 of my skis and went into my catalog and edited each product and set each product as being fulfilled by its location. Support was pretty useless.

I really want to like this app but it just does not work.

I have a very simple set-up. Sell on Shopify and ship via Amazon FBA. Nothing complex.

However, Veeqo is unable to pass back the tracking number from Amazon into Shopify and trigger the shipment notification to the customer which I am having to do manually for every order at the moment.

This is like the most baseline functionality of the app and it's even more crazy that the integration does not work considering this is an Amazon owned company.

Support have said it's a bug and have offered no timeline on when it will be corrected.

Call me crazy, but this should be table stakes. The fact that the company is not prioritising fixing such a baseline feature should tell you all you really need to expect from this app.

Luckily the app is free - so take this critique with a touch of temperance.

Nevertheless I would advise to go for a paid app that actually works and can send a tracking number to your customers....

I really want to give Veeqo a higher rating as the software is very promising. Unfortunately Veeqo does NOT synchronize order edits that occur in Shopify. You heard that right... Say a customer reaches out that they ordered the wrong color or size of something and you go in and edit the order before it's been fulfilled. Well those order edits do NOT synchronize to Veeqo and you'll end up fulfilling the incorrect items. After spending what seemed like months of back and forth with Veeqo customer support and even their product people, I was finally able to get a solid answer from the CEO of the company saying that Shopify order synchronization is on the roadmap for sometime in 2025. I honestly wanted Veeqo to work but am finally just fed up. You need to have 100% confidence that items shipped to your customers are correct. Anything less means angry customers and headaches for your fulfillment team. This software should be removed from Shopify until they can fix the bugs.

Veeqo is terrible. I have not been able to get our Shopify account to work properly with Veeqo. My inventory and order information does not sync. I submitted a request for assistance on August 19th and now it's September 16th and they keep telling me that the engineering department is working on it but cannot commit to a timeframe. If you sell through Shopify, you will need to update everything manually until they get their act together.

This platform is a bug filled mess. Feels like it's in pre-beta testing. Can't combine shipments, can't split shipments, support tickets go no where... Don't get suckered in with the promise of no monthly fees, the headaches this platform cause aren't worth it.

awful product. veeqo claims "Get Protected - Amazon will protect your account and pay for A-to-z claims related to delivery issues or items not received (INR).** this is a LIE. Amazon will NOT protect your account for labels bought via Veeqo. AZ claims get ZERO protection, Amazon does not care about Veeqo Seller Gaurantee, and ignores it. and Veeqo simply does not care that Amazon does not care! we have been waiting around 6 months now to get reimbursed as per Veeqo's promises....and spent countless man hours chasing them up....but CS just make false promises...if they reply at all. as for the advertised 5% credits...in reality these are more like 0.5%. Fools gold both ways these guys just dont live up to their promises. dont get your hopes up, and DON'T GO VEEQO!!

update - tracking does not sync to shopify. have been waiting over 2 weeks now for this basic fix to be implemented - in the interim tracking needs to be added manually to shopify order by order. what a complete ball ache. apparently the "engineers are working on our ticket as a priority" - which they clearly are not. this is a basic functionality and should just work. support never provide any time frame on a fix....everything is at the mercy of the mythical and elusive "engineers" - who are probably sitting on Veeqo beach in the Caribbean drinking sundowners for all we can tell

**update** after waiting 6 MONTHS for a reply from "the engineers" we were told that Veeqo is not compatible with Flowspace, or any other third party software. Veeqo cannot cope with an order status which is 'pending' - which means you cannot expect tracking to update into shopify. if you are using a third party app for shipping, YOU WILL NEED TO ADD TRACKING MANUALLY, ORDER BY ORDER because Veeqo does not see this as a necessary feature. they have no planned fix for this gaping hole in their functionality, and in this day of AI and automation in ecommerce, Veeqo are totally fine with their customers needing to add tracking manually.

Buggy and unsupported. Sync in not working right. Some addresses show up and "unverified" and you can only buy DHL labels. Try calling them with a question. Call rings for 3 to 5 minutes and then you get a VM that picks up and asks to call them back.