Reviews (15)

Overall rating
2.2
Counts per rating level
  • 20% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 7% of ratings are 2 stars
  • 73% of ratings are 1 stars
June 10, 2026

Hele opplevelsen og erfaringen med VidaXL er bare katastofal. Enormt med reklamasjoner på kvaliteteten og kundeservicen...hvor de enn holder til i verden... blir du bare mött med.... god dag mann...ökseskaft. Hvis du ikke får beskjed eller flere kommunikasjoner om at du er på feil kontaktplass????? Utallige brudd i distribusjonen, der ordrene ikke blir godkjent og bruker flere uker til å få teknikken på plass. Og de er overhode ikke lösningsorientert, de gir et standardsvar som ikke har noe med ärende å gjöre og slik driver de på hele tiden. Så enkelt forklart, det skal bli enn sann glede å avslutte Vida XL.

Hemmetshjarta.no
Sweden
About 1 year using the app
January 22, 2026

So far, everything is working as expected and does what it claims. Updates are slightly slow. Unfortunately, we’ve had to stop selling VidaXL due to changes in their return policies.

Modernique
United Kingdom
Over 3 years using the app
April 17, 2024

If you're considering installing the app, don't. I've already imported 15,000 products, and most of them are out of stock. Some even show stock levels of more than 50. This isn't a new problem. I'll update my review once this issue is resolved. Be cautious and don't risk damaging your website.

Massive Discounts
United Kingdom
6 days using the app
Woosa replied June 11, 2024

Thank you for your review and contacting your support department.

We discovered that vidaXL uploaded new products to their feed but waited until Wednesday to clear the stock. This is why you saw products without stock in your shop.

Glad we could solve this and you have stock now in your shop.

September 9, 2025

Bad. No suport . No any guidance. Haotic synk to a lot of products that I don't need. So. verry bad experiences. I gave up on this app.

AlyTrendStore
United Kingdom
6 months using the app
Edited December 18, 2022

Many problems with this app and over the last 5 months and every time they rerspond to the ticket once and then not again.
They never solve the actual problem.
This time they ignored 400 duplicates created and we actually loose money on the orders - last app bug made us loose $210 on one order.
Support has not replied since we asked refund.

Julgiganten AB
Sweden
4 months using the app
Woosa replied December 2, 2022

Hi team Julgiganten,

Thank you for your review. Sorry to hear that you're experiencing trouble with our app and Support Desk.

We have seen indeed, that your ticket was lost in many responses. We'll give it priority right away!

P.S. We already noticed that there are no duplicates created in your shop, only duplicates existed (with the a similar product title) in the XML feed of vidaXL.

Enjoy your day!

Ciao,
Team Woosa

Edited April 23, 2021

I have spent incredible amount of time and also some money Guinea pig testing this beta app. It's a shame that we have to pay to be testing this clearly buggy and not working app as you can see from other reviews as well. The product import stops for no reason and it will create duplicate products if it is run again. Duplicate products with same SKU's also show different stock quantities so it would create a lot of problems if someone would rely on this app for selling. Also there is no documentation available.

Sisustajankoti
Finland
22 days using the app
Edited July 21, 2021

Waste of time , there is no way to start 30 days trial , once you register they will take you to VidaXL site and they are asking 30Euros to Join and Start Dropshipping . There is no need for this plugin , you can directly start dropshipping with VidaXL , Misleading!

Shoplane Australia
Australia
20 days using the app
Woosa replied July 21, 2021

Hi Shoplane,

Sorry that you feel like we're misleading you.

We - Woosa - are the developers of the plugin. VidaXL is basically a seperate company who provides the dropshipping solution. Therefore we both charge a subscription fee, since we both have done an effort to make a solution available.

However, it seems this is not clear from the beginning. Therefore we'll adjust our introduction text. Thank you for the heads up!

Best regards,
Team Woosa

March 9, 2021

The import works sporadically, not always from time to time. We need something that really always works. You lose track of things when you have to check individual articles whether they are imported or not. It has already been discussed with support. I'll be happy to come back to it if it works properly. But at the moment I have to save the 30EUR. I did another test today and clicked the following: Clothing accessories Lapel buttons And he imports 2 products for me that I wanted to import 2 weeks ago: vidaXL speaker stand column design 2 pcs. tempered glass black vidaXL table microphone stand black steel Category loudspeakers not all imported and then pictures are missing. The support always writes back. But overhauled the APP that it works 100%.

Elektroniktrade
Switzerland
27 days using the app
Woosa replied March 10, 2021

Hi Elektroniktrade,

Thank you for your review.

We have seen that you have been in touch with our support. Unfortunately 1% of the VidaXL app users experience this issue.

The good news is: we have a solution ready for it and will release it very soon. My colleagues will keep you updated about this. Sorry for the inconvenience, hope to welcome you back soon.

Best regards,
Team Woosa

August 11, 2022

Lodged a support request on Monday for a critical issue. Product images are being removed on live SKUs synced via this app. Friday no response. Not good enough, looking into other solutions.

Bargain Avenue
Australia
3 months using the app
Woosa replied August 12, 2022

Hi Bargain Avenue,

Sorry to hear that you are not satisfied.

VidaXL had an issue with the product images yesterday indeed. We load them from their CDN and therefore it didn't show in your store. However, they fixed the issue and it has nothing to do with the functionality of the app itself.

Let us know if you have any more questions via support@woosify.com. We are happy to help!

Kind regards,
Team Woosify

July 9, 2024

Very bad app, the app keeps causing price changes for certain items. Support is difficult to reach, only a bot. Personal support should be available within 2 hours, after 4 hours still no feedback. When uploading products you can't set in advance which products in the category are uploaded, no, all products in that category are uploaded. This of course makes the shop confusing to edit.

Holimo72
Germany
13 days using the app
Woosa replied August 2, 2024

Good day!

The response time of our support desk replies within 2 hours on business days. You can easily get in touch with us via woosa.com/contact or within the app settings via the live chat bulb.

Expecting personal support when paying only $29.00 a month is outrageous. You can contact us if you are interesting in VIP treatment, I will share our price for that.

The app is made to update prices automatically. vidaXL changes their prices often, therefore your prices also change often. This is literally the purpose of the app.

Kind regards,
Jessica

Woosa