Reviews (36)

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
May 15, 2025

We’ve been using VideoPoint in our business now for a couple of months, having previously used an alternative ‘major’ provider who positioned themselves as the standard for a shoppable video app.

After contacting practically all companies on the Shopify App Store we decided to make the jump to VideoPoint as other providers couldn’t provide the features we needed, they didn’t listen to feedback and they didn’t take the time to understand our business.

From the get-go Kostas and team were eager to hear about our business, our goals and roadmap. Kostas took the time to visit our site, understand our vision and suggested how we could utilise the best of VideoPoint’s features to help our business.

The onboarding and implementation of VideoPoint was tailored to our business and was made seamless by constant check in’s and extremely responsive communication. The VideoPoint dashboard is user friendly and easy to manage large volumes of product tagging.

We’ve integrated VideoPoint video pages as a core functionality of our store. The UI is sleek and works smoothly. We upload hundreds of products per week which are tagged on VideoPoint and this has had no impact on our site speed. To date, we haven’t experienced any outages or major bugs and VideoPoint widgets have performed smoothly even when site traffic was high. We’d previously experienced issues with our old provider where the video feed was buggy and couldn’t handle high traffic - so much so that customers even fed this back to us directly. It seems all these problems don’t exist with VideoPoint.

VideoPoint’s pricing is competitive with other providers but where they stand out is in the metric they use to measure usage. Other providers use impressions which often led to us having higher usage comparative (and subsequently we incurred surcharge fees) whereas VideoPoint have opted for video views as their metric. It’s also great that there isn’t a watermark on any of their paid plans (something our previous provider only offered on their highest tiered plan).

As a result of using VideoPoint we’ve experienced a huge boost to conversion rates. Customer feedback has been fantastic and it's helped us grow our brand rapidly as it's a USP to our industry/market. Kostas and team have listened to our feedback and are helping us develop customised features so we can better serve our customer base.

Kostas truly cares about his clients and wants them to succeed. We’ve been extremely impressed by VideoPoint to date and look forward to growing our business with them.

Wax Merchant
United Kingdom
3 months using the app
TouchPoints Inc replied May 21, 2025

Thanks so much for this detailed review - means a lot!

We built VideoPoint to solve exactly these gaps, and it’s great to see the impact so clearly on your end. From product tagging at scale to performance under traffic, we’re glad the platform is holding up strong.

Your feedback keeps shaping what we build next. We're in it for the long haul and excited to keep pushing together!

Edited June 22, 2025

Highly recommend VideoPoint! Here's why:

Super easy setup: Took less than 5 minutes to install and go live, no coding needed.

AI auto-tagging: Saved us tons of time by automatically linking products to videos.

Boosted conversions: Saw a noticeable uplift in conversion rates and time on site almost immediately.

Shoppable video widgets: Love the carousels and story formats — they look amazing on our site and blend perfectly with our theme.

Detailed analytics: Clear insights into video views, conversion rates, and revenue uplift.

Instagram Reels integration: Easily pulled in our best-performing IG content and made it shoppable.

No impact on site speed: Important for us — videos are lightweight and load fast.

Overall, really impressed — it added real value to our store without extra hassle.

pharm2u
Israel
2 months using the app
TouchPoints Inc replied April 30, 2025

Thanks for the awesome review! Love hearing how fast you got set up and went live.
Glad the AI tagging, Instagram Reels integration, and analytics are making a real impact.
We built VideoPoint to boost conversions without adding friction, so it’s great to see it working exactly like that for you.
Appreciate you being part of the journey!

April 9, 2025

VideoPoint is a game-changer! It made adding shoppable videos to my product pages super easy and instantly boosted engagement. The auto product tagging saves so much time, and the design fits perfectly with my store. Highly recommend if you want to level up your site with video!

MINIMALE ANIMALE
United States
27 days using the app
TouchPoints Inc replied June 6, 2025

Love hearing this! Glad the auto-tagging and seamless design are working well for you. Boosted conversions and easy setup are exactly what we aim for. Thanks for the recommendation - more wins ahead!

June 18, 2024

VideoPoint has been a game-changer for us as a beauty & personal care brand.

Integrating shoppable video widgets into our Shopify store was fast, easy, and efficient. The app allows us to reuse our existing Instagram content, saving us a ton of time and effort.

We've seen a noticeable boost in engagement and conversion rates since using VideoPoint. Our customers enjoy the interactive shopping experience, and our average order value has also increased.
Analytics provides clear insights into our in-video revenue, ROI, and the whole funnel from visitor to purchase.

Overall, it's a must-have tool for any DTC brand looking to enhance its online sales.
Highly recommended!

Moon Cosmetics
Lithuania
5 months using the app
TouchPoints Inc replied December 8, 2024

Thank you for your incredible review! 🌟 We're excited to hear how VideoPoint has elevated your beauty & personal care brand's shopping experience and boosted engagement, conversions, and AOV. 💄💻

Reusing Instagram content while driving measurable results is exactly what we aim for. If you have any feedback or ideas to make the app even better, we'd love to hear them. Here's to continued success! 🚀

June 12, 2024

We've integrated VideoPoint into our Salanida store, and it’s been fantastic. VideoPoint turns our Instagram Reels into shoppable videos, boosting engagement and increasing our conversion rates significantly. The customizable and mobile-friendly widgets seamlessly match our site’s design without impacting loading speed. We've seen more sales without additional ad spend or increased traffic. The analytics provide valuable insights into video performance and revenue. The customer support is responsive and helpful. Overall, VideoPoint has enhanced our customer interaction and sales without needing new content creation.

SALANIDA
Lithuania
5 months using the app
TouchPoints Inc replied December 8, 2024

Thank you for the fantastic review! 🌟 We're thrilled to hear how VideoPoint has boosted engagement and conversions for your Salanida store without increasing ad spend or traffic.

We’ve just introduced AI-tagging specifically for fashion and apparel brands, which automatically turns videos into shoppable content. It saves time and keeps your on-site videos fresh and up-to-date.

The best part? You don’t need to do a thing—it just works. Happy AI-tagging! 😉

June 5, 2024

I would definitely recommend this app to anyone who creates video content for social media. The app is easy to use, and the videos on the website look great and engaging, which will increase customers' time on your website.

Roja.lt
Lithuania
4 months using the app
TouchPoints Inc replied December 8, 2024

Thank you for the recommendation! 🎉 We're thrilled that VideoPoint is helping you create engaging experiences and keep customers on your site longer. Here's to more success with your videos! 🚀

April 14, 2026

We already had great product videos on Instagram but they weren't doing anything for sales. VideoPoint let us turn them into shoppable videos right on our store – customers watch and buy without leaving the page. It made our existing content actually work for us. Simple setup, looks clean, and we've seen real engagement from people interacting with the videos instead of just scrolling past static images.

So-Mass
Türkiye
6 days using the app
TouchPoints Inc replied July 24, 2026

Thank you. You already had great videos sitting on Instagram – all we did was help you put them to work on your store, where people can watch and buy. Love that folks are actually stopping to watch instead of scrolling past. That's the whole idea. – The VideoPoint team

January 23, 2026

Great service and professional team!
The quality of the videos exceeded our expectations, communication was smooth, and everything was delivered on time.
Highly recommended for anyone looking for reliable video production.

Lumorepro.com
Lithuania
About 1 month using the app
TouchPoints Inc replied July 24, 2026

Thank you – really glad the videos came out better than you expected. That's the bar we hold ourselves to. Here whenever you want to make more. – The VideoPoint team

February 19, 2026

We’ve been using VideoPoint on our Shopify store for about a month now, and we’re genuinely impressed with the results.

The overall look and feel of our website has improved significantly, it feels more dynamic, immersive, and aligned with a premium fashion experience. One of our favorite features is the ability to convert lookbook images into engaging videos. The AI-powered content generation is incredibly powerful and makes it easy to create visual assets that are not only beautiful but also conversion-driven.

The proposal behind the platform is very forward-thinking: using AI to automatically generate content that enhances storytelling and helps drive sales. The tools are practical, intuitive, and especially valuable for fashion and lifestyle brands that rely heavily on visuals.

It’s been a great addition to our ecommerce strategy, and we’re excited to continue leveraging it to optimize engagement and conversions.

Highly recommended.

KAANA
Mexico
About 1 month using the app
TouchPoints Inc replied July 24, 2026

Thank you. Turning your lookbook photos into video is one of the easiest ways to make a store feel more premium without another shoot – glad you can already feel the difference. Hope you keep going with it. – The VideoPoint team

January 27, 2025

The app's features perfectly meet all my requirements. It’s user-friendly, efficient, and does exactly what I need. The support team is outstanding—quick, helpful, and always ready to assist. Highly recommend!

Valioza
United States
1 day using the app
TouchPoints Inc replied January 28, 2025

Thank you for the fantastic review! We're glad the app meets your needs and that our support team could help. Let us know if you need anything—appreciate the recommendation! 🚀