Reviews (148)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a high‑ROI A/B testing and CRO tool that drives clear revenue gains, including double‑digit conversion lifts and six‑figure incremental revenue. They like the no‑code, drag‑and‑drop editor, fast test setup, and strong analytics for A/B, multivariate, and personalization campaigns. Many use it for upsells, cross‑sells, and product recommendations, and consistently praise the strategic, hands‑on support team.
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Very annoyed by this app. Have uninstalled but the code remains slowing my homepage down immediately. No 'support centre' to contact, no response from my emails to company.
Buyer beware!!!
Absolutely avoid them.
This has been one of the worst experiences I’ve had with an app. After installing their code, it caused major issues with our Shopify store. Orders weren’t coming through properly, and tags were being applied incorrectly. I reached out and asked for the code to be removed, but even that didn’t resolve the issues.
Eventually, I went ahead and removed everything myself - only to find they had still left code embedded in the site. Completely unacceptable.
For those looking to use this for marketing or to boost sales, I’d be extremely cautious. Based on what I’ve seen, there’s a high risk of completely false attribution, as their code is scattered all over the place. It’s going to cost you in more ways than one.
I’ve reached out multiple times for help, and still haven’t had any meaningful response from their team. Absolutely horrendous. Avoid at all costs.
We’re sorry to hear this experience didn’t meet your expectations.
For clarity, Visually uses Shopify cart attributes for internal tracking only. If an order originated from a cart created while Visually was installed, those attributes may still appear on the order after uninstall. This is expected Shopify behavior and does not mean active Visually code is still running on the store. More details can be found in our help center: https://help.visually.io/cart-properties-powered-by-visually
We’ve also followed up directly to you with next steps.
It's unfortunate that we've had to leave a bad review for this app. We were looking for something easy for our team to A/B test product images. After believing the misleading advertising and description that the app will allow us to test "EVERYTHING" in minutes including product images, we went ahead and installed the app.
After struggling for a week to set up a simple image test we booked a support call and were told (very bluntly) that we cannot test product images, and will need their developers to set it up. The support person was not very supportive and was not able to make the app do what was promised so we had to end the call early.
Now, several days after removing the app, we are still finding code being inserted into our orders. We have contacted support again. Hopefully they will do something about this so we don't have to report and escalate this to Shopify.
Thank you for your review. We understand how frustrating it can be when a setup doesn’t go as expected, and we’re sorry the experience felt disappointing. Our team worked with you across multiple calls and emails to support your image-testing goals.
To clarify:
1. Visually does support product image testing on select plans, and we offered to configure your test for free.
2. You uninstalled during the free trial, so no charges were applied.
3. No Visually code runs after uninstall, what you noted were attributes retained from carts created before your uninstalled.
We’ve also updated our site wording to avoid any confusion, thanks for that recommendation! If you’d like to revisit testing or need further support, we’re happy to help and can set this up complimentary as offered.
I wanted to use Visually for a client of mine and when reaching out to their support team, they brushed off my request to have my e-mail access the app, they closed the ticket. You can only access Visually through your admin email and even the admin email had trouble.
There is no "Free Plan" as suggested. There is a Free Trial.
The Free Plan is for development stores only (https://apps--shopify--com.storefront-preview-proxy.getredo.com/visually-io) and we've raised this to the team to make it even clearer! We see that you installed and uninstalled today and can confirm that you haven't been charged anything as you were enrolled to the free trial. If you have any further questions, you're welcome to reach out to our support team and we'll be happy to assist!
