Wati: WA Cart Recovery & AI
- Pricing
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From $69/month. Free trial available.
- Rating
- 3.8 (121)
- Developer
- WATI: WhatsApp Team Inbox
Featured images gallery
Recover abandoned carts on WA — then AI agents, a shared inbox, and carousel campaigns take over
A cart left at checkout, a question about sizing, an order that needs chasing, these are conversations, not notifications. Wati gives them somewhere to happen. Send a carousel of products a shopper browsed, and when they write back, AI Agents answer on its own. Anything harder routes to your team in a shared inbox. Order updates and your catalog live in the same thread — and the thread follows your customer across WhatsApp, Instagram, Facebook, TikTok, RCS, SMS, and calls.
- Capture leads from Click-to-WhatsApp ads: ad source tagged automatically
- Sync Shopify segments or build your own: campaigns update as customers change
- Combine chatbots, automation rules, and AI agents in one flow builder
- See abandoned cart and campaign results in a Shopify-specific dashboard
- Unify Shopify orders, browsing, and chat into one live customer profile
Languages
English, Spanish, Portuguese (Brazil), Portuguese (Portugal), German, Chinese (Simplified), Chinese (Traditional), Arabic, and Hindi
Works with
- Checkout
- Facebook Ads
- Google Sheets
- Hubspot CRM
- Woocommerce
- Zapier
- Zoho CRM
Categories
Display options
Real-time messaging
Automated responses
Pricing
Choose the plan that best fits your business.
Growth
$69 / month
or $708/year and save 14%
Additional charges apply for messages. Pricing varies by country.
Features
- Zero-fee WhatsApp setup
- Omnichannel inbox (WhatsApp + RCS + SMS)
- Standard promotions
- Lead acquisition and segmentation
- Team inbox staples
- E-Commerce tools
- 24x5 Email Support
7-day free trial
Pro
$149 / month
or $1,428/year and save 20%
Extra users:$89/user/mo. Automation:$40/1K credits. AI:$30/1K credits. Message charges extra. Pricing varies by country.
Features
- Everything in Growth, plus:
- Multi-step drip campaigns
- AI agent for FAQs and product assistance
- Campaigns & Automation Analytics
- Unlimited Broadcast
- Drive Shopify sales with AI automation
- Third Party checkout apps
- On-site Opt-in Widgets
7-day free trial
Business
$349 / month
or $3,348/year and save 20%
Extra users:$89/user/mo. Automation:$40/1K credits. AI:$30/1K credits. Message charges extra. Pricing varies by country.
Features
- Ultra-fast, Affordable messaging
- Official Google Partner
- Best-in-class ROI
- Scale effortlessly
- Dedicated Customer Success Manager
- Enhance privacy & compliance
- 24x7 Priority Email & Chat support
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (121)
we have been using wati with our multiple shopify store mainly for whatsapp communication and automation overall the experience has been quite good. The shopify integration was fairly easy to set up and it has helped us automate a lot of the messages that we previously had to handle manually. The biggest benefit for us is being able to keep customers updated on their orders through whatsapp without someone having to manually message every customer and with shopify we just have to mark order as fullfill and after adding tracking details using wati its automatically shared with the customer which reduces a lot of our work. we have been happy with it so far and would recommend it to other shopify businesses.
As soon as you need customer service, they disappear
List a certain price on their price list, and after the trial period they increase the price by 2 or 3 times.
They will tell you to pay and that they will take care of the problem and after you pay they just disappear.
I have never encountered such poor service. I do not recommend to anyone!
Paying customer, 1+ week unresolved billing issue causing a dunning block — bank confirms no problem on my end, tried 3 cards, all failed on Wati's gateway. Support won't lift the block despite repeated escalation. Now the mobile app itself has stopped working, completely halting my business on WhatsApp. Very disappointing for a paid plan with this much impact on operations.
Support
App support provided by WATI: WhatsApp Team Inbox.
Resources
Developer
Unit C5, 20/F, TML Plaza, 3 Hoi Shing Rd, Tsuen Wan, Hong Kong, HK, 00000, HK
Launched
September 11, 2020 · Changelog
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system, browsing behavior, client ID cookie
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, store analytics, Online Store
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Edit customers
Browsing behavior, customer data
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View products
Products, collections
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Edit orders
All order history, draft orders
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Edit discounts
Discount codes and promotions
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Edit store analytics
Web pixels
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Edit Online Store
Online Store script tags
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Edit other data
Price rules
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