Reviews (121)
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we have been using wati with our multiple shopify store mainly for whatsapp communication and automation overall the experience has been quite good. The shopify integration was fairly easy to set up and it has helped us automate a lot of the messages that we previously had to handle manually. The biggest benefit for us is being able to keep customers updated on their orders through whatsapp without someone having to manually message every customer and with shopify we just have to mark order as fullfill and after adding tracking details using wati its automatically shared with the customer which reduces a lot of our work. we have been happy with it so far and would recommend it to other shopify businesses.
As soon as you need customer service, they disappear
List a certain price on their price list, and after the trial period they increase the price by 2 or 3 times.
They will tell you to pay and that they will take care of the problem and after you pay they just disappear.
I have never encountered such poor service. I do not recommend to anyone!
Paying customer, 1+ week unresolved billing issue causing a dunning block — bank confirms no problem on my end, tried 3 cards, all failed on Wati's gateway. Support won't lift the block despite repeated escalation. Now the mobile app itself has stopped working, completely halting my business on WhatsApp. Very disappointing for a paid plan with this much impact on operations.
You cant do campaign message in Growth plan and customer service keep saying that it is due to the change in policy. After a yearly subscription i have come back to the monthly and have to find the alternate if there is no support or call form WATI team as usual.
I am simply looking for refund instead of more suffer.
Hi NATICA team,
Thank you for taking the time to share this, and I'm sorry to hear about the frustration around campaign messaging on the Growth plan and the support experience that followed.
I'd like to personally look into what happened with your subscription and the refund request. Could you please reach out to me directly at shirish@wati.io?
I'll make sure your case gets the attention it deserves and that we find the right resolution for you.
Looking forward to hearing from you and turning this around.
Regards,
Shirish, from Wati
Wati has been an impressive AI agent. It responds quickly, understands what our customer is looking for, and helps guide them to the right products with ease. The best feature is that it integrates with Facebook ads to send WhatsApp messages.
Hi there,
Thank you so much for the wonderful review!
We're thrilled to hear Wati's AI agent has been helping your customers find the right products quickly and smoothly. The Facebook ads to WhatsApp integration is one of our favourites too, so it's great to know it's driving real value for you.
Thanks for being part of the Wati community!
We're always here if you need any assistance 💚
- Team Wati
Good experience with this integration - did see an uptick in sales with it.
On the backend, data management is finally simple. Customer segmentation, which used to feel overwhelming, is now clear and easy to handle. WATI also streamlined our order confirmations, so we’re no longer chasing manual follow-ups. Most importantly, it helped us recover revenue we were losing from abandoned carts, and we saw the lift in conversions almost immediately.
Hi there,
Thank you for the amazing review!
We’re glad to hear WATI has simplified your data management and segmentation, while also driving real results with order automation and abandoned cart recovery. It’s great to know you’re seeing a quick impact on conversions.
We’re always here if you need anything further! Thank you for the amazing review!
We’re glad to hear WATI has simplified your data management and segmentation, while also driving real results with order automation and abandoned cart recovery. It’s great to know you’re seeing a quick impact on conversions.
We’re always here if you need anything further! 💚
Team Wati
WATI stopped us from leaving money on the table with abandoned carts. The lift in conversions was visible right away. It also sorted out our order confirmations, so we aren't chasing manual tasks anymore. On the backend, the data management is finally simple—segmenting customers used to feel overwhelming, but now it’s just structured and easy.
Hi there,
Thank you for the 5-star review! We’re glad to hear WATI is helping you recover abandoned carts, boost conversions, and simplify your workflows.
Appreciate you sharing your experience. We are excited to keep supporting your growth! 🚀
- Team Wati
WATI did the heavy lifting for our abandoned carts, and the conversion rates actually moved. Order confirmations aren't a manual grind anymore; they just run. It also finally brought some sanity to our database. Segmenting is simple now, not a mess.
we have been using this app from a long time, it has helped us to recover our abandoned carts, increased our overall conversion rate.
its a must to have if you are doing whatsapp marketing.
its 10/10 for sure
